Bilingual Customer Support Associate (German and English Speaking)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how people and businesses move and manage money across borders with min fees, max ease, and full speed. As a Bilingual Customer Support Associate (German and English) in our Budapest team, you'll play a key role in delivering exceptional customer experiences via email, phone, and chat, helping users with transfers, multi-currency banking, and more. This hybrid role offers a unique chance to impact Wise's mission while growing your skills in a dynamic, inclusive environment. Your mission is to ensure customers have the best possible experience with our product, showing empathy, solving complex issues by collaborating across teams, and adapting to flexible shifts that match customer needs. With advance scheduling, you'll balance work and life effectively. Join us to pioneer the future of money for everyone, everywhere, in a supportive culture that values diversity, continuous learning, and bold innovation.

Key Responsibilities

• Help customers have the best experience possible with empathy, patience, and resilience
• Support customers via emails, phone calls, and chats
• Work flexible shifts including early mornings, daytime, afternoons, late evenings, weekends, and public holidays
• Solve problems by collaborating with other teams
• Grow through mentoring and cross-team collaboration
• Use knowledge resources independently
• Participate in team calls and internal activities (e.g., video interactions)
• Adhere to data security procedures and company policies

Required Qualifications

• Fluency in English and German (strong written and verbal communication skills)
• Flexibility in working hours and shifts (including mornings, evenings, weekends, and public holidays)
• Legally authorized to work in Hungary
• Hybrid work environment (follow working from home guidelines)
• Open to feedback, coaching, and continuous improvement

Preferred Qualifications

• 1+ year customer-facing experience (preferably in fintech, banking, telecom, or global contact centers)

Required Skills

• Empathy and patience
• Strong English and German communication
• Resilience and flexibility
• Self-starter and independent worker
• Proactive and solution-oriented
• Ownership mindset
• Comfortable using AI tools (e.g., ChatGPT, Google Gemini)
• Adaptability to constant change
• Commitment to DEI and company values
• Data security awareness

Benefits

• Salary: 620,000 HUF monthly + 7.5% language allowance
• RSUs in a rapidly growing company
• Flexible working model
• Annual self-development budget
• 28 days vacation + 3 “Me” days + 1 volunteer day
• Paid 6-week sabbatical after 4 years

Wise is an equal opportunity employer committed to building a diverse workforce.