Business Operations Manager (Analytics)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how people and businesses move and manage money across borders with minimal fees and maximum ease. As a Business Operations Manager (Analytics) in our General team, you'll join a newly established function bridging Product, Engineering, and Operations to drive large-scale transformational projects in our servicing organization. With over 15 million customers and £9 billion moved monthly, this role offers a unique opportunity to shape a globally scalable, cost-effective model at one of Europe's fastest-growing companies. Your mission is to lead complex, multi-team programs from discovery to rollout, with a focus on analytics transformation. You'll spearhead the migration to a new BI platform, scale self-serve data products like metrics layers and dashboards, foster Engineering-Analytics partnerships, and define success metrics to boost trust, adoption, and efficiency. Outcomes include seamless migrations without KPI regressions, higher data trust, reduced ad-hoc requests, and optimized costs. Enjoy autonomy to impact and grow BizOps capabilities, broad exposure across operations and product areas, and play a key role in making money without borders the new normal. Join our diverse, inclusive team committed to values that empower every Wiser.

Key Responsibilities

• Deliver complex, multi-team programs end-to-end (discovery to rollout) with strong governance, risk, and regulatory awareness; own cross-functional remediations and fin-crime initiatives
• Lead the migration to a new BI platform: mapping, parallel runs, cutover, deprecation, stabilisation, and rollback planning
• Scale self-serve data products (metrics layer, curated datasets, dashboards) with clear ownership, documentation, and lifecycle
• Build strong relationships between Engineering and Analytics teams: shared intake and prioritisation, data contracts, and change management
• Define success metrics and measurement plans; align on a single source of truth; communicate impact with clear visuals and narratives
• Drive enablement (training, playbooks, catalog/lineage) to increase adoption
• Optimise data platform performance and cost

Required Qualifications

• 7+ years in program/project or product delivery in complex orgs
• 2+ years working closely with data or as an analyst
• Proven multi-phase delivery using Agile/Waterfall/hybrid
• Strong planning, dependencies, and risk management
• Excellent communicator and influencer
• Autonomous, pragmatic problem-solver

Preferred Qualifications

• Fintech/financial services experience
• Led a data platform migration or major re-platform across teams
• Helped build self-serve data products; set up data quality frameworks and run data incidents

Required Skills

• Program and project management
• Data analysis and SQL
• Agile/Waterfall/hybrid methodologies
• Risk management and governance
• Cross-functional collaboration
• Data platform migration
• Self-serve data product development
• Stakeholder communication and influence
• Problem-solving
• Regulatory awareness in fintech

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.