Cards Operations Specialist - Issuance (Portuguese Speaker)

Location: Global

Team: General

About the Role

Wise is a global technology company on a mission to build the best way to move and manage the world’s money with min fees, max ease, and full speed. As a Cards Operations Specialist - Issuance (Portuguese Speaker), you’ll play a key role in our Operations team, ensuring seamless card manufacturing, issuance, and delivery processes. Based in Tallinn or globally, you’ll help us support customers worldwide by maintaining high execution standards and driving operational excellence. In this role, you’ll handle recurring responsibilities for card production, meet critical SLAs and KPIs, resolve issues as the primary contact, and coordinate improvements like chip migrations. You’ll build relationships with manufacturers and delivery partners, identify process efficiencies, and follow procedures to minimize errors and delays—all while putting customers first. Join a diverse, inclusive team that values openness, feedback, and collaboration. With flexible hours (including occasional weekends), fluency in English and Portuguese, and a detail-oriented mindset, you’ll make a real impact on our global mission. Competitive salary of 2175-2500 EUR monthly, plus Wise’s unbeatable benefits.

Key Responsibilities

• Maintaining consistent and high-level execution of recurring responsibilities in relation to card manufacturing or issuance and delivery
• Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation
• Meeting individual SLA's and KPI's set for the role
• Act as the primary point of contact for resolving any discrepancies or issues related to card production and delivery
• Coordinate manufacturing-related improvements in designated regions such as chip migration testing, changing of product codes etc
• Build and maintain key relationships with external partners (manufacturers, delivery partners)
• Identify opportunities to streamline the card manufacturing and delivery process, improve efficiency, and reduce the risk of errors or delays
• Following operational procedures and keeping track of critical updates

Required Qualifications

• You’re accurate and pay attention to detail
• You’re meticulous and accurate in your task execution
• You’re SLA driven and are motivated to hit team and personal metrics
• You place customers first and you make no compromise on this
• You’re a clear and honest communicator and able to articulate potential improvements
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued
• You’re proactive and collaborative
• You’re fluent in English and Portuguese (written and spoken)
• You’re flexible with your work hours

Preferred Qualifications

• You’ve worked in card manufacturing
• You have experience with supply-chain/delivery optimisation

Required Skills

• Attention to detail
• Meticulous task execution
• SLA and KPI driven
• Customer-first mindset
• Clear communication
• Feedback receptiveness
• Proactivity
• Collaboration
• English fluency
• Portuguese fluency

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.