CRM Operations Manager

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionising how the world moves and manages money, with min fees, max ease, and full speed. We're seeking a CRM Operations Manager to join our 35+ strong global CRM team in London (Global role), focusing on streamlining processes and driving project execution to excite millions of customers about Wise's offerings. You'll transform creative operations into efficient workflows, manage resources for design and copywriters, and ensure complex initiatives deliver on time while building strong stakeholder relationships. In this role, you'll act as the key point of contact for internal partners, forecast capacity, facilitate collaboration through communication channels and check-ins, and leverage tools like Monday.com to prioritise, analyse, and optimise. With opportunities for growth, flexibility, creativity, and real impact on Wise's mission to save people money, you'll thrive if you're organised, communicative, and passionate about CRM and creative production. We're people without borders, committed to diversity, equity, and inclusion. Join a fun, international team making a global difference—apply if you're ready to develop, innovate, and contribute to money without borders.

Key Responsibilities

• Act as day-to-day point of contact for key internal stakeholders, building rapport and trust
• Keep projects running smoothly, ensuring alignment and identifying blockers
• Manage resources for CRM design and copywriters
• Forecast team capacity and identify resourcing needs
• Create communication channels, kick-offs, and check-ins for collaboration
• Define and refine team processes and creative operations into streamlined workflows
• Drive project execution for complex initiatives on time and to high standard
• Prioritise tasks, provide creative feedback, and analyse reporting for efficiencies

Required Qualifications

• Experience working directly with CRM teams
• Ability to T-Shirt size projects for CRM channel
• Strong organisation, planning, and delivery skills
• Proficiency in Monday.com
• Strong reporting skills for scope of work and project reconciliation
• Excellent communication skills for stakeholder management

Preferred Qualifications

• Knowledge of creative and design production processes
• Experience in resource forecasting and capacity planning
• Passion for good creative work

Required Skills

• Organisation and planning
• Project management and execution
• Stakeholder relationship building
• Resource management
• Capacity forecasting
• Monday.com proficiency
• Reporting and analysis
• Creative production knowledge
• Communication and collaboration
• Process optimisation

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.