Customer Support Associate (1-year FTC)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing the way people and businesses move and manage money across borders with minimal fees, maximum ease, and full speed. As a Customer Support Associate on a 1-year Fixed Term Contract in our Singapore team, you’ll be the first point of contact for customers, handling complex issues via phone, chat, and email with empathy, ownership, and advanced product knowledge to deliver outstanding experiences. You’ll resolve queries end-to-end, meet key performance targets, maintain accurate records, and uphold data privacy while adapting to shifts and contributing to team knowledge sharing. This role requires flexibility for various hours, a commitment to continuous learning, and a passion for Wise’s mission of money without borders in a diverse, inclusive environment. Join our global General team to embody Wise’s values, foster customer trust, and help build the future of international finance from Singapore.

Key Responsibilities

• Provide high-quality support via phone, chat, and email with end-to-end case resolution
• Resolve customer queries with sound judgment, empathy, and minimal escalation
• Meet performance targets across KPIs such as resolution rate, quality, and handling time
• Demonstrate advanced product and process knowledge for assigned region or queue
• Communicate clearly and professionally, adjusting tone based on customer context
• Maintain accurate records using standardized case-handling processes
• Follow security and data privacy procedures across all channels
• Proactively contribute to knowledge sharing, team discussions, and continuous improvement

Required Qualifications

• 1 year minimum Customer-facing experience
• Fluent in English and supported language (where relevant)
• Strong English written and verbal communication skills
• Legally authorized to work in Singapore
• Willing to work from the office (5 days/week during 3-month probation)
• Clean background checks

Preferred Qualifications

• Experience in fintech, banking, telecom, or global contact centers

Required Skills

• Problem-solving and customer advocacy
• Empathy and ownership mindset
• Adaptability to change and ambiguity
• Self-starter and independent worker
• Proactive and solution-oriented
• Comfortable using AI tools (e.g., ChatGPT, Google Gemini)
• Open to feedback and continuous improvement
• Clear professional communication
• Data security and privacy awareness
• Alignment with Wise values and culture

Benefits

• SGD 4,100 monthly fixed compensation
• Flexible working hours and shifts
• Working from home guidelines (post-probation)
• Career development through Wise’s Career Map and coaching
• Team calls and global video interactions

Wise is an equal opportunity employer committed to building a diverse workforce.