Customer Support Associate (French Speaker - Night/Early Morning Shift)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing the way people move and manage money worldwide with minimal fees, maximum ease, and full speed. As a Customer Support Associate (French Speaker - Night/Early Morning Shift) on our General team, you'll play a crucial role in delivering exceptional support to our international customers, ensuring they have seamless experiences with transfers, spending abroad, and payments. Based in São Paulo with a fully remote setup after initial office training, you'll thrive in a dynamic environment covering night/early morning shifts (e.g., 3AM-10:18AM or 6AM-2:12PM) to meet global demand. In this 36-hour weekly role (5x2 model), you'll assist customers via email, phone, and chat with empathy and expertise, solve complex issues by partnering across teams, and grow through mentoring while embodying Wise's values of flexibility, respect, and impact. With competitive pay including language and night shift premiums, RSUs, generous PTO, health benefits, and more, this position offers stability and career progression in a diverse, inclusive culture committed to money without borders. If you're resilient, bilingual in English and French, and excited to support customers 24/7 from São Paulo, join us to make a real difference for people and businesses everywhere.

Key Responsibilities

• Help customers have the best experience possible with our product by showing empathy, patience, and resilience
• Support customers via emails, phone calls, and chats
• Cover a variety of shifts including early mornings, daytime, afternoons, late evenings, weekends, and public holidays
• Solve problems by collaborating with other teams
• Grow through mentoring and working with other teams
• Develop skills and maximize impact on customers
• Communicate difficult concepts clearly
• Adapt to a fast-paced, ever-changing environment

Required Qualifications

• Excellent verbal and written English and French skills (C1 level)
• Located in São Paulo, Brazil
• Legally authorized to work in Brazil
• Ready to work 36h per week in a 5x2 model
• Willing to work from the office every day during the first month (training period)
• Flexible and adaptable to work days, evenings, weekends, and public holidays

Preferred Qualifications

• Available to work weekends
• Experience in customer support
• Ability to handle high-pressure situations

Required Skills

• Empathy and patience
• Resilience under pressure
• Excellent English and French communication
• Flexibility with shift work
• Problem-solving
• Team collaboration
• Adaptability to change
• Composure in tense situations
• Clear communication of complex ideas
• Team-player mindset

Benefits

• Salary: 6,015 BRL gross per month + 7.5% language allowance + 20% night shift premium (night shift only)
• RSUs in a rapidly growing company
• Flexible working model (fully remote after 1 month training)
• Annual self-development budget
• Health and dental allowance for you and dependents
• Company-paid Life Insurance and EAP program
• 30 days vacation + 3 'Me' days + 1 volunteer day annually
• Paid 6-week sabbatical after 4 years
• 18 weeks paid parental leave + childcare assistance
• Transportation vouchers
• Meal (708 BRL/month) and food (1,166 BRL/month) vouchers
• TotalPass access to 3,500 gyms and studios

Wise is an equal opportunity employer committed to building a diverse workforce.