Customer Support Associate

Location: Global

Team: General

About the Role

Join Wise, a global technology company revolutionizing how the world moves and manages money with min fees, max ease, and full speed. As a Customer Support Associate in our Budapest team, you'll be the first point of contact for customers, handling complex issues across phone, chat, and email with empathy, ownership, and advanced product knowledge to deliver outstanding experiences and uphold our mission of money without borders. In this hybrid role, you'll resolve queries end-to-end, meet key KPIs, contribute to team knowledge sharing, and adapt to shifting priorities while embracing Wise's values. With flexibility in shifts and a focus on continuous learning through feedback and coaching, you'll thrive in a dynamic environment supporting international payments for people and businesses everywhere. Enjoy competitive pay of 620,000 HUF monthly, RSUs, flexible working, generous PTO including sabbaticals, and more, all while helping build an inclusive, diverse team driving real impact.

Key Responsibilities

• Provide high-quality support via phone, chat, and email with end-to-end case resolution
• Resolve customer queries with empathy, sound judgment, and minimal escalation
• Meet performance targets across KPIs (resolution rate, quality, handling time)
• Demonstrate advanced product and process knowledge for assigned region or queue
• Communicate clearly and professionally, adjusting tone based on customer context
• Maintain accurate records using standardized case-handling processes
• Follow security and data privacy procedures across all channels
• Contribute to knowledge sharing, team discussions, and continuous improvement

Required Qualifications

• Fluency in English (strong written and verbal communication skills)
• Flexibility in working hours and shifts (including mornings, evenings, weekends, and public holidays)
• Legally authorized to work in Hungary (no sponsorship available)
• Hybrid work environment (follow working from home guidelines, not fully remote)
• Open to feedback, coaching, and continuous improvement

Preferred Qualifications

• 1+ year customer-facing experience (preferably in fintech, banking, telecom, or global contact centers)
• Advanced product and process knowledge
• Comfortable using AI tools (e.g., ChatGPT, Google Gemini)

Required Skills

• Skilled problem solver and customer advocate
• Ownership mindset and self-starter
• Proactive and solution-oriented
• Adaptable to constant change and ambiguity
• Patient and flexible
• Comfortable working independently with knowledge resources
• Clear and professional communication
• Data security and privacy awareness
• Commitment to DEI and Wise values
• Tech-savvy (AI prompting tools)

Benefits

• Salary: 620,000 HUF monthly
• RSUs in a rapidly growing company
• Flexible working model
• Annual self-development budget
• 28 days vacation + 3 'Me' days + 1 volunteer day
• Paid 6-week sabbatical after 4 years

Wise is an equal opportunity employer committed to building a diverse workforce.