Customer Support Associate - Japanese Speaker

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how the world moves and manages money with min fees, max ease, and full speed. As a Customer Support Associate - Japanese Speaker, you'll play a key role in delivering exceptional experiences to Japanese, Portuguese, and English-speaking customers worldwide via phone, email, and chat. This isn't a typical call center role—join a dynamic team focused on innovation, process improvement, and going the extra mile to help millions save money with Wise. You'll thrive in a fast-paced, hybrid environment in São Paulo, working flexible 5x2 shifts (7h12 hours daily) while collaborating globally via text and video. With autonomy to meet performance goals, you'll embody Wise's values of transparency, respect, and helpfulness. Ideal for organized, solution-oriented team players fluent in Japanese (JLPT N2), Portuguese, and English, who stay cool under pressure and love learning. Enjoy competitive pay of 6,015 BRL/month, RSUs, generous PTO (30 vacation days + more), parental leave, health benefits, and career growth in a diverse, inclusive culture committed to money without borders.

Key Responsibilities

• Provide world-class customer support via email, phone, and chat for Japanese, Portuguese, and English-speaking customers
• Ensure every customer interaction prioritizes happiness and exceeds expectations
• Be creative, friendly, and solution-oriented with customers and colleagues
• Review processes constantly and suggest improvements
• Be accountable for personal development, performance, and efficiency
• Communicate effectively with colleagues in local and international offices via text and video
• Meet and exceed performance metrics while delivering great customer experiences
• Promote company values in all interactions

Required Qualifications

• Strong verbal & written English skills and fluency in both Japanese (JLPT N2) and Portuguese
• Flexible availability for 5x2 schedule (5 days work, 2 days rest) with 7h12 daily shifts between 9am-11:12pm
• Organized and methodical with a solution-oriented mindset and multitasking ability
• Cool under pressure, thriving in fast-paced environments
• Exceptional communicator who is honest, owns mistakes, and follows through
• Open-minded, comfortable with feedback, eager to learn
• Team player who treats others with respect and promotes company values
• Legally authorized to work in São Paulo, Brazil, able to commute or relocate to hybrid office position

Preferred Qualifications

• Previous experience in customer support, preferably in banking or finance

Required Skills

• Fluent Japanese (JLPT N2)
• Fluent Portuguese
• Strong English communication (verbal & written)
• Customer support via phone, email, chat
• Multitasking and organization
• Problem-solving and creativity
• Process improvement
• Feedback handling
• Team collaboration
• Autonomy and performance accountability

Benefits

• Salary of 6,015 BRL per month
• RSUs in a rapidly growing company
• Flexible hybrid working model (office 3+ days/week after initial period)
• Annual self-development budget
• Health and dental allowance for you and dependents
• Company-paid Life Insurance and EAP program
• 30 days vacation + 3 'Me' days + 1 volunteer day annually
• Paid 6-week sabbatical after 4 years
• 18 weeks paid parental leave after 1 year + childcare assistance
• Transportation, food (708 BRL), and meal (1,166 BRL) vouchers
• TotalPass access to 3,500 gyms and studios

Wise is an equal opportunity employer committed to building a diverse workforce.