Director of Data Science - Servicing

Location: Global

Team: General

About the Role

Wise, a global technology company revolutionizing money movement, seeks a Director of Data Science - Servicing to lead our Data Science team across London, Tallinn, and Budapest. In this pivotal role within the Servicing Tribe, you will provide technical leadership for AI/ML solutions balancing customer convenience, security, and compliance. Shape the future of fraud detection, identity verification via computer vision, and LLM-driven automation, driving innovation with transformers, GenAI, and agentic systems to impact millions of customers worldwide. Reporting to senior leadership, you will mentor talented data scientists, accelerate delivery through scalable MLOps, and collaborate cross-functionally to embed data science into product roadmaps. With a focus on production excellence, ethical AI, and measurable business outcomes, you'll scale our capabilities in a high-stakes fintech environment. If you have 8+ years leading DS teams in regulated industries and deep expertise in modern AI/ML, join us to build intelligent systems that power Wise's mission. This global role offers a salary of 130,000 - 175,000 GBP annually, plus RSUs, flexible working, and comprehensive benefits, with opportunities to drive real customer impact at scale.

Key Responsibilities

• Drive technical vision for next-gen AI/ML including transformers, agentic AI, and computer vision
• Lead and mentor data scientists, building technical capabilities and fostering career development
• Partner with Product, Engineering, and Operations to integrate data science into roadmaps
• Establish scalable MLOps, model monitoring, A/B testing, and performance tracking
• Design data strategies and oversee large-scale model optimization
• Define technical standards, governance, and best practices for data science projects
• Shape research agenda, evaluate emerging AI/ML technologies, and foster innovation
• Champion responsible AI practices, bias mitigation, and ethical development
• Prioritize customer impact and accelerate iteration speed and delivery quality

Required Qualifications

• 8+ years of leading data science teams and driving production-grade ML/AI systems at scale
• Proven track record of building and scaling technical teams with measurable business outcomes
• Strong technical foundation with expertise in Python, neural networks, and ML/GenAI frameworks
• Experience with cloud platforms (AWS, GCP, Azure) and modern MLOps practices
• Ability to architect scalable solutions and make credible technical decisions

Preferred Qualifications

• Experience in financial services, fintech, or regulated industries
• Leadership navigating compliance, risk management, and regulatory frameworks
• Background in fraud detection, identity verification, or operational automation

Required Skills

• Python
• Neural networks
• ML frameworks (TensorFlow, PyTorch)
• GenAI frameworks (LlamaIndex, LangGraph)
• Cloud platforms (AWS, GCP, Azure)
• MLOps practices
• Model deployment and monitoring
• A/B testing frameworks
• Strategic technical leadership
• Team mentoring and development

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.