FinCrime Operations Senior Analyst - AUP (formerly Surveillance Analyst)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how the world moves and manages money with min fees, max ease, and full speed. Join our Budapest-based Surveillance team as a FinCrime Operations Senior Analyst - AUP (formerly Surveillance Analyst) to investigate high-risk customers, ensure compliance with regulations, and protect against financial crime. You'll deliver exceptional risk management while maintaining a superior customer experience in a dynamic, global environment. In this role, you'll perform in-depth due diligence, make risk-based decisions, communicate effectively with customers, and coach your team on policies. Collaborate with compliance to refine processes, escalate concerns, and represent our work to regulators. With a salary of 740,000 HUF gross/monthly plus RSUs, this position offers the chance to grow as an AUP expert and contribute to Wise's mission for everyone, everywhere. If you thrive in fast-paced settings with strong English skills and a proactive mindset, apply now with your resume and cover letter. Our process includes application review, recruiter chat, homework task, and final interview—we interview from day one!

Key Responsibilities

• Monitor and investigate high-risk customer cases per AUP regulations and Wise policies
• Perform due diligence using data sources like websites, financial statements, and AML policies
• Take risk-based case decisions with auditable documentation
• Communicate with customers on escalated cases with empathy
• Coach team on regulatory obligations and risk-based approach
• Evolve policies and due diligence processes with compliance
• Escalate suspicions to AML and Fraud teams
• Analyse and document risk factors and mitigation methods

Required Qualifications

• Excellent verbal and written English skills
• Strong communicator in cross-team environments
• Punctual, independent, and proactive
• Razor-sharp attention to detail
• Ability to multitask and take ownership

Preferred Qualifications

• Compliance background
• Banking background

Required Skills

• Deep understanding of AUP regulations and compliance framework
• Knowledge of business models and regulatory requirements across geographies
• Risk-based decision making
• Customer communication and empathy
• Due diligence research skills
• Policy and process improvement
• Attention to detail
• Multitasking and ownership
• Coaching and knowledge sharing
• Analytical thinking for risk factors

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.