FinCrime Operations Senior Lead - Sanctions

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how people and businesses move and manage money across borders with minimal fees, maximum ease, and full speed. As the FinCrime Operations Senior Lead - Sanctions, you will lead a team of 6 Team Leads and 60 Sanctions Agents, driving high performance in financial crime operations to protect our customers and platform. This hands-on role involves coaching your team, managing hiring and capacity, owning service delivery, and proactively monitoring controls while building strong ties with Product, Analytics, Engineering, and Compliance teams. You'll thrive by setting ambitious targets, fostering accountability, and becoming a subject matter expert in sanctions processes and tools. With 3-5 years of operations leadership experience in financial crime, excellent communication, and the ability to analyze metrics and handle multiple projects across global teams, you'll ensure seamless operations in a fast-paced, diverse environment. Experience in sanctions and additional languages is a plus. Join Wise's mission to build money without borders. Enjoy a competitive MYR 14,000 monthly salary plus RSUs, flexible working, generous leave including sabbaticals, and a truly inclusive culture where diverse teams empower everyone to contribute and grow.

Key Responsibilities

• Lead 6 Team Leads and 60 Sanctions Agents
• Coach, develop and performance manage the team to drive a high performance culture
• Hiring new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Take ownership of issues and incidents
• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated
• Maintain strong relationships with Product, Analytics, Engineering and Compliance
• Become a subject matter expert for processes and tooling

Required Qualifications

• 3-5 years experience leading an Operations Team preferably within Financial Crime
• Great communicator both verbal and written
• Experience setting targets and holding your team accountable to them
• Proven track record of taking individual ownership and responsibilities as well as being a great team-player
• Good understanding and ability to analyse, forecast and move of team’s metrics
• Ability to work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines
• Project management and organisational skills and capability to handle multiple projects at one time
• Able to travel as needed

Preferred Qualifications

• Experience in Sanctions
• Additional language skills in one or more jurisdictions in which Wise has operations

Required Skills

• Leadership of large operations teams
• Team coaching and performance management
• Demand and capacity planning
• Service delivery management
• Issue and incident ownership
• Process controls monitoring
• Cross-functional collaboration
• Metrics analysis and forecasting
• Project management
• Subject matter expertise in processes and tooling

Benefits

• RSUs (Company Restricted Stock Units)
• Flexible working
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
• Numerous great benefits in our KL office

Wise is an equal opportunity employer committed to building a diverse workforce.