Fincrime Operations Team Lead - RFI

Location: Global

Team: Lead - RFI

About the Role

Wise is a global technology company revolutionizing how the world moves and manages money with min fees, max ease, and full speed. Join our growing financial crime fighting team in São Paulo as a Fincrime Operations Team Lead - RFI, leading the team that manages requests for further information (RFI) between Wise and external partner banks. You'll build robust, compliant processes, ensure SLA compliance, and drive data-based improvements to scale performance and quality while delivering exceptional customer experiences. As a people's lead, you'll hire, develop, and motivate your RFI team, create scalable operational processes, collaborate with compliance teams, handle escalations with empathy, and mitigate risks. This hybrid role (minimum 3 days in office) offers a salary of 15,400 - 20,100 BRL monthly, plus Wise's comprehensive benefits. If you have strong leadership, analytical skills, and a passion for financial crime prevention, apply now to help build the future of global money movement.

Key Responsibilities

• Hiring, leading and developing RFI team agents and specialists
• Developing operational processes, task allocation, training and performance management
• Ensuring complete, accurate, and timely reviews are conducted
• Creating, documenting and improving scalable operational processes
• Collaborating with compliance teams to improve processes and policies
• Acting as first level escalation point for team and partners
• Assessing and mitigating operational risks and controls
• Leading initiatives with partners and Wise teams to manage changes

Required Qualifications

• Strong leadership and management skills with ability to motivate and inspire teams
• Self-starter with hands-on mentality and proactive approach
• Excellent relationship building skills and ability to engage internal/external stakeholders
• Excellent written and verbal communication skills in English (mandatory)
• Great organisational skills with ability to prioritise multiple tasks

Preferred Qualifications

• Previous work experience in compliance, anti-financial crime or related field
• Experience in fast-paced environments
• Proven track record of leading people
• Additional languages beyond English

Required Skills

• Excellent documentation, communication and presentation skills
• Deep understanding of metrics analysis
• Exceptional critical thinking and problem-solving
• Ability to take ownership of complex problems
• Identifying gaps in policies and processes
• Operating according to company values

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.