Fraud Investigator

Location: Global

Team: General

About the Role

Wise is a global technology company building the best way to move and manage the world’s money with min fees, max ease, and full speed. We're looking for Fraud Investigators to join our growing team in Budapest, Hungary, to safeguard Wise and its customers from financial crime. In this critical role, you'll investigate and analyze customer accounts, transactions, and activities to detect and prevent money laundering, fraud, and other illicit activities, ensuring compliance with AML/CTF regulations while adhering to Wise’s risk appetite. You'll conduct in-depth investigations using internal and external data, prepare comprehensive reports, escalate complex cases, collaborate with product and engineering teams on detection improvements, and communicate with stakeholders including law enforcement. This position offers a unique opportunity to deepen your FinCrime expertise, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and platform integrity. Join us to take ownership of results, achieve KPIs and SLAs, and grow in a diverse, inclusive environment committed to money without borders. With competitive pay of 770,000 HUF gross/monthly plus RSUs, flexible working, and more, this is your chance to make a difference at Wise.

Key Responsibilities

• Conduct detailed investigations into potentially suspicious activity, using both internal and external data sources
• Analyze complex financial transactions and customer behavior to identify patterns indicative of fraud, money laundering, or other financial crimes
• Prepare detailed, comprehensive investigation reports documenting findings, recommendations, and evidence
• Act as a point of escalation for complex FinCrime cases, providing guidance and subject matter expertise to other operational teams
• Collaborate with product and engineering teams to improve detection rules and system enhancements
• Stay up-to-date on emerging FinCrime trends and provide input on process improvements
• Communicate effectively and professionally with internal stakeholders (Compliance, Legal) and external parties, including financial institutions and law enforcement agencies
• Proactively take full ownership and accountability for results, ensuring quality and speed while consistently achieving individual and team targets (KPIs, SLAs)

Required Qualifications

• You have the right to work in Hungary (we don't offer visa support for this role)
• Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus
• Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions
• Ability to work independently and make decisions within well-defined procedures
• Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations
• Willingness to work flexible hours, including shifts, weekends, and public holidays as needed
• Proactive attitude with a willingness to learn and develop in the financial crime domain
• Ability to work autonomously within established procedures and practices

Preferred Qualifications

• Previous experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes

Required Skills

• Exceptional analytical and problem-solving skills, with a keen attention to detail
• Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported
• Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices
• Strong verbal and written communication skills in English
• Proven ability to conduct thorough and objective investigations
• Ability to analyze complex data and draw logical conclusions
• Strong organizational skills
• Ability to multitask, prioritize effectively, and manage time efficiently
• Ability to take initiative and effectively resolve issues within established frameworks
• Willingness to work flexible hours

Benefits

• 770,000 HUF gross/monthly + RSUs
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.