Global Lead Demand Manager

Location: Global

Team: General

About the Role

Wise, a global technology company revolutionizing international money movement, seeks a Global Lead Demand Manager to spearhead our Demand Management function across FinCrime, PayOps, KYC, and Customer Service. As the central orchestrator between product, compliance, and operations, you will lead a team of Demand Managers, craft a unified demand strategy, and ensure operational scalability to meet explosive business growth. This senior role demands strategic vision to prioritize demands, forecast capacity, and drive process excellence in a fast-paced, regulated environment. Key to success will be your ability to deliver executive-level insights on demand trends and costs, foster seamless cross-team communication, and position demand management as a critical gatekeeper for product launches and compliance initiatives. You will mentor top talent, refine pre-rollout analyses, and proactively balance supply-demand dynamics, all while upholding Wise's commitment to transparency and efficiency. Join us in building the future of global finance—for everyone, everywhere. With a truly international team and a culture celebrating diversity, equity, and inclusion, Wise offers unparalleled opportunities to shape mission-critical operations while enjoying flexible work, competitive compensation (£100,000 - £130,000), and comprehensive benefits.

Key Responsibilities

• Oversee development and maintenance of prioritization framework for demand drivers and capacity needs
• Provide strategic direction to Demand Managers in FinCrime, PayOps, KYC, and CS
• Define processes for pre-rollout analysis, demand attribution, and monthly reporting
• Lead, mentor, and build high-performing team of Demand Managers and Specialists
• Analyze and present monthly demand, capacity, and cost insights to executives
• Drive cross-functional communication between product, compliance, and operations
• Build strategic partnerships positioning demand management as key approval gate
• Guide pre-rollout demand validation and monitor workload against expectations
• Proactively manage demand-supply risks with capacity planning teams
• Oversee SOP creation and maintenance for demand management processes

Required Qualifications

• 10+ years in demand management, capacity planning, or operations in fintech/financial services
• 5+ years in senior leadership roles managing distributed teams
• Proven experience leading demand functions across compliance, operations, and customer support
• Strong background in FinCrime, KYC, PayOps, or Customer Service operations
• Track record of building and mentoring high-performing teams
• Experience developing prioritization frameworks and SOPs for cross-functional processes

Preferred Qualifications

• MBA or advanced degree in business, operations, or related field
• Experience in global scaling of operational teams
• Direct exposure to product launches and compliance remediation in regulated industries

Required Skills

• Strategic demand and capacity planning
• Executive stakeholder communication
• Team leadership and mentoring
• Process design and improvement
• Data analysis and reporting
• Cross-functional collaboration
• Risk identification and mitigation
• FinCrime/KYC/PayOps domain knowledge
• Prioritization framework development
• SOP documentation and governance

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.