KYC Operations Associate Analyst

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing the way people and businesses move and manage money worldwide with min fees, max ease, and full speed. As a KYC Operations Associate Analyst in our Hyderabad team, you'll ensure Wise meets regulatory and compliance standards by conducting thorough customer due diligence, analyzing activities, and maintaining up-to-date KYC records. This role offers rotational shifts to support our global customers when they need us most and is ideal for those passionate about developing expertise in the KYC domain. Your key responsibilities include performing CDD/EDD reviews with a risk-based approach, verifying customer documents and structures, monitoring transactions for suspicious patterns, documenting risk assessments, and communicating effectively with customers. You'll escalate potential money laundering risks, file SARs when needed, and contribute to process improvements while meeting strict KPIs in a high-pressure environment. Join a diverse, inclusive team committed to building money without borders. With a competitive salary of INR 5.2 LPA + RSUs, flexible working options, and opportunities for growth, this position supports Wise's mission to make international money movement seamless for everyone, everywhere.

Key Responsibilities

• Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews
• Take risk-based-approach decisions ensuring risk mitigation standards are met
• Collect, analyse, and verify customer information according to KYC/AML guidelines
• Review customer transaction history and provide insights into behaviour patterns
• Conduct periodic reviews and analyse changes in customer history and account usage
• Ensure customer records are accurate and updated, maintaining compliance with data privacy regulations
• Perform and document customer risk assessment and escalate high-risk activities
• Communicate effectively with customers via phone, email, and chat
• Meet KPIs set by the leadership team

Required Qualifications

• Excellent verbal and written English skills (additional language skills are a plus)
• A minimum of 1+ years of experience in Operations (preferably in CDD/EDD/AML or compliance roles)
• Basic knowledge of global KYC/AML compliance regulations and standards
• Ability to take decisions and apply risk-based approach at your work
• Punctual, independent, proactive and willing to get things done
• Flexible to work in rotational shifts including early mornings, evenings, weekends and public holidays

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, Law, or related field
• ICA, CAMS, or equivalent certification (CDD/EDD focused)

Required Skills

• Excellent communication and interpersonal skills
• Strong organisational skills
• Attention to detail
• Analytical skills
• Ability to adhere to strict KPIs in a fast-paced environment
• Risk assessment and decision-making
• Knowledge of KYC/AML guidelines
• Customer due diligence (CDD/EDD)
• Transaction monitoring
• Data privacy and security compliance

Benefits

• RSUs (stock options)
• Flexible working
• Health insurance
• Learning budget
• Paid sabbatical after 4 years
• Company retreat
• Wise card
• Diversity, equity and inclusion initiatives

Wise is an equal opportunity employer committed to building a diverse workforce.