KYC Operations Associate Analyst

Location: Global

Team: General

About the Role

Join the financial revolution at Wise as a KYC Operations Associate Analyst! Wise is a global technology company building the best way to move and manage the world’s money with min fees, max ease, and full speed. In this role, you’ll ensure adherence to the highest regulatory standards by conducting thorough customer due diligence, analyzing activities, and maintaining impeccable KYC records to protect customers and platform integrity. You’ll dive into CDD/EDD reviews, verify identities and business structures, monitor transactions, assess risks, escalate issues, and communicate with customers—all while meeting KPIs in a dynamic, high-pressure environment. This is your chance to develop a career in KYC, make real impact, and contribute to a new global network for money, for everyone, everywhere. With excellent English skills, 1+ years in operations (ideally AML/compliance), and a proactive mindset, you’ll thrive in our flexible, shift-based team in Budapest. Enjoy RSUs, flexible work, generous PTO, and growth opportunities at Wise.

Key Responsibilities

• Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews
• Collect, analyze, and verify customer information against KYC/AML guidelines
• Review customer transaction history and conduct periodic reviews
• Maintain accurate and updated customer records complying with data privacy regulations
• Perform and document customer risk assessments and escalate high-risk activities
• Identify potential money laundering and file Suspicious Activity Reports
• Communicate effectively with customers via phone, email, and chat
• Meet KPIs and participate in meetings, training, and events

Required Qualifications

• Excellent verbal and written English skills (additional language skills are a plus)
• Minimum of 1+ years of experience in Operations (preferably in CDD/EDD/AML or compliance roles)
• Basic knowledge of global KYC/AML compliance regulations and standards
• Ability to take decisions and apply risk-based approach
• Punctual, independent, proactive and willing to get things done
• Ability to work autonomously within a limited variety of well-defined procedures and practices
• Flexible to work in shifts including early mornings, evenings, weekends and public holidays

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, Law, or related field
• ICA, CAMS, or equivalent certification (CDD/EDD focused)

Required Skills

• Excellent communication and interpersonal skills
• Strong organisational skills
• Attention to detail
• Analytical skills
• Ability to adhere to strict KPIs in a fast-paced environment
• Ability to handle routine tasks
• Risk assessment and decision-making
• Customer service orientation
• Data privacy and security awareness
• Proactivity in identifying process gaps

Benefits

• RSUs in a rapidly growing company
• Flexible working model
• Annual self-development budget
• 28 days vacation + 3 “Me” days + 1 volunteer day
• Paid 6-week sabbatical leave after four years

Wise is an equal opportunity employer committed to building a diverse workforce.