Paralegal - Brazilian Customer Litigation

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing the way people and businesses move and manage money across borders with minimal fees, maximum ease, and full speed. As a Paralegal - Brazilian Customer Litigation, your mission is to enable, protect, and empower Wise's business and people by supporting customer litigation cases in the Americas, with a focus on Brazilian matters. You'll play a key role in creating efficient processes, documenting cases accurately, conducting research, and coordinating with external counsel to minimize distractions and drive growth. In this role, you'll collaborate with Legal and cross-functional teams to handle legal documents, investigate claims, identify process gaps, and draft necessary filings. With fluent Portuguese essential and experience in litigation or payments preferred, you'll ensure risks are managed, reports are delivered for audits, and complex cases are escalated appropriately. Join our diverse, inclusive team in Austin or globally, contributing to a world without money borders while enjoying flexible work, RSUs, and Wise's unique perks.

Key Responsibilities

• Together with members of the Legal team, work to create, improve and support the customer litigation processes, including receiving, documenting and processing all legal documents
• Work with teams beyond Legal to understand customer profiles and research claims being made against Wise
• Ensure that customer litigation cases are correctly documented, and all the necessary data points are accurately recorded
• Identify risks, gaps in data collection and/or process gaps in relation to the customer litigation cases and propose solutions
• Collect relevant information, conduct preliminary investigation and legal research, develop legal basis and draft legal documents necessary for customer litigation cases
• Work with internal teams to deliver customer litigation reports for external audits and/or internal data assessments
• Coordinate with, and instruct external counsel in various jurisdictions to send legal documents and take action on behalf of Wise
• Ensure appropriate escalation of complex cases to the relevant legal counsel when necessary

Required Qualifications

• Must speak Portuguese fluently
• Ability to juggle multiple matters at once across different areas of expertise
• Ability to evaluate and summarize legal advice and communicate it succinctly to internal teams
• Have a get-it-done, collaborative approach to problem solving

Preferred Qualifications

• Experience with legal processes, litigation, disputes and/or general payments industry-related matters
• Spanish speaking

Required Skills

• Fluent Portuguese
• Legal document processing
• Legal research
• Preliminary investigation
• Drafting legal documents
• Risk identification and mitigation
• Cross-team collaboration
• Process improvement
• Data accuracy and documentation
• Coordination with external counsel

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.