Payment Operations Reconciliation Team Lead

Location: Global

Team: Lead

About the Role

Join Wise as a Payment Operations Reconciliation Team Lead in Tallinn and lead the evolution of our reconciliation systems that power global products like Spend, Treasury, Assets, and Wise Platform. You'll drive strategic improvements, automation, and risk reduction while mentoring a cross-functional team to ensure data integrity, compliance, and scalability across our payment infrastructure. This role offers a unique chance to impact Wise's mission of making international money movement faster and cheaper for millions worldwide. Collaborating closely with Product, Engineering, and Operations, you'll own critical processes, implement monitoring frameworks, and act as the go-to SME for escalations. With a focus on building resilient systems and fostering team growth, you'll contribute to strategic planning and help scale operations in a dynamic, global environment. If you thrive in challenging situations, love data-driven decisions, and want to lead inspiring teams, this is your opportunity to grow as a leader at a mission-driven fintech pioneer. Wise offers a truly international culture, flexible working, competitive salary (3400-4450 EUR monthly), RSUs, health insurance, learning budgets, and more - all while building money without borders for everyone, everywhere.

Key Responsibilities

• Drive the strategic roadmap for the Reconciliation team, identifying opportunities for system improvements, automation, and risk reduction
• Lead and mentor a cross-functional team of specialists, providing guidance and best practices in process design and automation
• Collaborate with Reco leads and global stakeholders to translate high-level product and operational goals into actionable projects and solutions
• Own critical reconciliation and payment processes, ensuring data integrity, compliance, and traceability across systems, including support for audits
• Partner with engineers and operations teams to improve internal tooling, driving the development of scalable, efficient, and resilient systems
• Implement monitoring and alerting frameworks to track key performance metrics and proactively identify reconciliation gaps or system anomalies
• Act as a Reconciliation domain Subject Matter Expert (SME) and escalation point, supporting the team with problem-solving
• Contribute to strategic planning and decision-making, providing input on team structure, capacity planning, and long-term technical direction

Required Qualifications

• Eligible to work in Estonia (no visa support)
• At least 1 year of leadership experience with background in finance/banking/audit
• Proven track record of moving metrics and reaching KPI goals

Preferred Qualifications

• Experience in reconciliation or payment operations
• Technical knowledge of reconciliation systems
• Background in scaling operational processes

Required Skills

• Great communicator - straight up and honest, adaptable to different audiences
• Able to persuade others and challenge when needed
• Data-driven prioritization of high-value tasks and impact measurement
• Comfortable handling complex issues and taking charge in difficult situations
• Creates inspiring team environment valuing idea-sharing and openness
• Comfortable giving and receiving feedback
• Leadership and mentoring skills
• Technical direction in reconciliation systems
• Collaboration with Product, Engineering, and Operations
• Problem-solving as domain SME

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.