Payment Operations Regional Team Lead - Service Delivery

Location: Global

Team: Lead - Service Delivery

About the Role

Wise is a global technology company on a mission to build the best way to move and manage the world’s money with min fees, max ease, and full speed. We’re seeking a Payment Operations Regional Team Lead - Service Delivery to build and lead our new India team in Hyderabad. This foundational role offers a unique opportunity to impact Wise’s mission by scaling operations, driving efficiency, and saving millions more people money on international payments. You’ll own operational excellence for cross-border products in India, collaborating with Product, Engineering, Compliance, Banking, and external partners like banks and regulators. From setting high-impact OKRs to leading incident management and fostering a risk-first culture, you’ll ensure your high-skilled team delivers on quality, speed, and cost. With a focus on people leadership, you’ll nurture talent, provide actionable feedback, and create a motivating environment. Join 6500+ Wisers across 70+ nationalities, working without borders from Austin to Tokyo. Thrive in an autonomous setting, inspire teams with customer insights, and occasionally travel to collaborate globally. If you’re a self-starter passionate about operational impact and leadership, this is your chance to drive Wise towards Mission Zero.

Key Responsibilities

• Build and scale the new India Payment Operations team from ground-up, including recruitment and onboarding
• Own operational excellence of cross-border products in India
• Work closely with internal teams (Product, Engineering, Compliance, Banking) and external partners (banks, regulators)
• Set OKRs focused on quality, speed, risk, and cost, and drive team execution
• Manage team resources, skills, and workflows for high-quality, high-speed operations
• Own core operational metrics including SLAs, quality scores, and error rates
• Lead incident management, root cause analysis, and preventative measures
• Champion risk-first culture and manage full lifecycle of specialists with focus on retention and development

Required Qualifications

• Proven track record of managing a front-line operational team to high-stakes KPIs
• At least 2 years of leadership experience building high-functioning teams
• Comfortable entering an environment that needs restructuring or refinement
• Great relationship builder and honest communicator who can persuade stakeholders
• Self-starter who thrives in an autonomous environment with strong ownership mindset

Preferred Qualifications

• Experience working in cross-border payments or fintech operations
• Background in incident management and root cause analysis
• Familiarity with India-specific payment regulations and banking partnerships

Required Skills

• Operational excellence and strategy
• Stakeholder management
• Goal setting and execution
• Resource and workflow management
• Metrics ownership and data analysis
• Incident management and resilience
• Risk and compliance adherence
• People leadership and performance management
• Change management
• Collaboration and influence

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.