Payment Operations Wise Platform Implementation Lead

Location: Global

Team: General

About the Role

Wise is pioneering the future of global money movement with min fees, max ease, and full speed. As Payment Operations Wise Platform Implementation Lead in our Singapore office, you'll drive the successful launch and scaling of partner integrations, owning end-to-end operational readiness from pipeline management to testing and performance optimization. This leadership role blends strategic process design, hands-on technical oversight, and team development to deliver world-class experiences for our partners. You'll lead a high-performing team of Product Specialists in APAC, fostering technical excellence while standardizing global workflows for speed and efficiency. Using SQL and data-driven insights, you'll define KPIs, mitigate risks, and collaborate with Product, Engineering, and regional teams to build scalable solutions. As the go-to expert for complex issues, you'll champion continuous improvement, making a direct impact on our mission to create the world's best money network. Join 6500+ Wisers across 70+ nationalities, working without borders from Tallinn to Tokyo. This role offers global impact, team inspiration, professional growth, and occasional travel to collaborate with diverse teams driving Mission Zero.

Key Responsibilities

• Drive strategic roadmap for scaling global payment operations and partner integrations
• Lead, mentor, and develop high-performing team of Product Specialists
• Standardize and optimize global operational processes and workflows
• Own end-to-end operational readiness for new partner and product implementations
• Define and implement data-driven KPI frameworks and monitoring dashboards using SQL
• Partner with Product, Engineering, and regional teams to deliver scalable solutions
• Act as subject matter expert and escalation point for complex operational issues
• Champion continuous improvement and cross-functional initiatives

Required Qualifications

• Proven experience in operations management, technical implementation, or similar role in FinTech, payments, or technology company
• Strong data-driven mindset with track record of using data analysis to drive decisions
• Natural leadership skills in leading complex cross-functional projects and mentoring teams
• Hands-on experience designing, implementing, and scaling operational processes, workflows, and KPIs
• Exceptional communicator and relationship builder able to articulate complex ideas
• Customer-first approach passionate about improving customer experience through data
• Proactive problem-solver with solid understanding of risk management
• Technical acumen and passion for working closely with technology

Preferred Qualifications

• SQL skills for data analysis and KPI frameworks
• Experience in payment operations or partner integrations
• Background in fast-paced FinTech environment

Required Skills

• Operations management
• Technical implementation
• Data analysis (SQL)
• Leadership and mentoring
• Process design and optimization
• KPI development
• Cross-functional collaboration
• Risk management
• Stakeholder communication
• Customer experience focus

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.