Product Compliance and Risk Senior Manager - Operational Resilience

Location: Global

Team: General

About the Role

Wise, a global technology company revolutionizing money movement with min fees, max ease, and full speed, seeks a Product Compliance and Risk Senior Manager - Operational Resilience for our EU team. This role, based in Brussels with global reach, empowers you to embed DORA-compliant processes into Wise's products, technology, and operations across EU entities. Work directly with product managers, analysts, and engineers to operationalize resilience frameworks, ensuring critical services withstand disruptions while aligning with global strategies. Your impact will span translating complex DORA requirements into practical controls, managing governance cycles like criticality assessments and scenario testing, and setting testable RTOs and Impact Tolerances with Product and Engineering teams. You'll lead incident management integration, oversee resilience plan execution, support regulatory interactions, and deliver remedial actions end-to-end, reporting to senior management and EU committees in a high-growth fintech environment. Join us to pioneer operational resilience beyond compliance, driving real-world adaptability in a diverse, inclusive team committed to money without borders. Leverage your EU regulatory expertise to influence strategy and scale resilience at Wise.

Key Responsibilities

• Operationalise DORA Frameworks & Resilience: Translate DORA policy requirements into practical, embedded operational controls within EU critical services and technology
• Design and run the DORA governance and maintenance cycles, including regular reviews of Criticality Assessments (CIFs), dependency mapping and scenario testing
• Embed resilience by ensuring Recovery Time Objectives (RTOs) and Impact Tolerances (ITs) are practical, tested, and actively managed by Product and Engineering teams
• Integrate DORA-compliant processes for incident management, ensuring streamlined reporting and operational response to digital resilience events
• Oversee the continuous, practical deployment and execution of the resilience plan across the EU, focusing on operational reality over documentation
• Collaborate closely with the Global Head of Operational Resilience to align EU DORA requirements with the global resilience strategy and policies
• Lead the ongoing review of EU critical business processes, dependencies, and third-party arrangements to ensure continuous adaptive resilience
• Support the CTO in interactions with third parties (e.g., Banking Partners, Regulators) to explain our operational resilience program in Europe
• Own the end-to-end delivery of any required remedial actions or observations, operationalising them into sustainable, long-term processes
• Support the EU testing program (DORT), including advanced scenario testing, and provide regular reporting on program status, effectiveness, and maturity to senior management and EU committees

Required Qualifications

• Proven regulatory experience interpreting EU Regulations on Operational Resilience, specifically DORA
• Hands-on experience designing, implementing, and running DORA frameworks (governance, testing, incident management) in a regulated financial institution
• Ability to translate (complex) regulatory requirements into clear actionable requirements
• Strong communication and stakeholder management skills to effectively influence Product, Engineering, and Senior Leadership (including the CTO)
• Willing to travel, as Wise offices are located across different countries
• Legally authorized to work in the EU (Belgium)

Preferred Qualifications

• Able to speak French or Dutch
• Previous experience in a financial institution regulated in Belgium
• Experience in Payment Regulations / Compliance

Required Skills

• EU regulatory experience on Operational Resilience
• DORA framework design and implementation
• Translating regulatory requirements into actionable controls
• Stakeholder management with Product, Engineering, and Senior Leadership
• Governance and maintenance cycles for resilience programs
• Scenario testing and dependency mapping
• Incident management integration
• Strategic alignment of regional and global policies
• Remedial action delivery and reporting
• Cross-functional collaboration in fintech

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.