Servicing Training Lead

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how the world moves and manages money with min fees, max ease, and full speed. As Servicing Training Lead in our Global Operations team based in Hyderabad, you will lead the Servicing Training Specialist team, ensuring high-impact training programs that align with Servicing Operations goals. Drive team performance, foster continuous improvement, manage stakeholders, and deliver strategic L&D solutions to support our mission of making international money movement seamless for everyone, everywhere. In this critical leadership role, you will oversee end-to-end training delivery, from strategy execution and quality assurance to performance tracking and resource management. Collaborate with vendor managers, product specialists, and more to validate needs, provide data-driven recommendations, and implement best practices. Manage budgets, technologies, and change initiatives while building a collaborative culture through coaching, team-building, and actionable insights from KPIs and feedback. Join Wise to lead talent development in a dynamic, inclusive environment where your expertise will directly impact operational excellence and business growth. With competitive compensation (₹13,80,000 - ₹19,00,000 INR annual), flexible working, RSUs, and generous benefits, you'll thrive while helping create the future of global finance.

Key Responsibilities

• Manage performance of Servicing Training Specialists through coaching, SMART goals, and documentation
• Hire, lead, and develop the team with regular 1:1s, meetings, and IDPs/PIPs
• Execute L&D strategies aligned with Servicing Operations goals
• Collaborate with stakeholders to validate training needs and recommend solutions
• Oversee training quality, scheduling, and delivery based on demand-capacity analysis
• Develop and maintain reporting frameworks with KPIs, analytics, and business impact insights
• Manage team budget, resources, and training technologies
• Drive change management, culture of knowledge sharing, and continuous improvement

Required Qualifications

• Experience in a training and development role, preferably in a Servicing/Operations/Contact Center environment
• Experience in leading and managing a team of trainers or L&D professionals
• Proven expertise in performance management, coaching, and talent development
• Strong stakeholder management and collaboration skills
• Ability to analyze data and provide actionable insights

Preferred Qualifications

• Experience in financial services or technology companies
• Background in change management
• Advanced knowledge of learning technologies and tools
• Experience with budget management in L&D functions

Required Skills

• Leadership and people management
• Performance coaching and feedback
• Training strategy development
• Stakeholder collaboration and influence
• Data analysis and reporting
• Project management and documentation
• Budget and resource allocation
• Change management communication
• Knowledge of L&D technologies
• Critical thinking for needs assessment

Benefits

• RSUs (stock options)
• Flexible working
• Parental leave
• Learning budget
• Paid sabbatical after 4 years
• Health insurance
• Company retreat
• Wise card

Wise is an equal opportunity employer committed to building a diverse workforce.