About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: to stop breaches. We've redefined modern security with the world's most advanced AI-native platform, the Falcon platform, empowering customers across all industries to keep businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that gives every CrowdStriker the flexibility and autonomy to own their careers. We're passionate about innovation, customer commitment, and community impact. Ready to join a mission that matters? The future of cybersecurity starts with you.

Role Overview

As a Workplace Services Concierge in our Global Real Estate & Workplace Services (GREWS) team in Tokyo, Japan, you'll deliver functional, productive, and memorable office experiences for CrowdStrikers and visitors. This hospitality-first role requires passion for world-class service, independent execution, and adherence to business timelines. This is a fixed-term contract position for six months with renewal potential, targeted at individuals holding a valid disability employment handbook ('techou'). Full-time office presence is required five days a week (Monday to Friday), with no remote or hybrid options. You'll serve as the welcoming face of CrowdStrike's Tokyo office while supporting operational excellence.

Key Responsibilities

• Serve as the primary point of contact for visitors: greet, welcome, direct, and notify employees of arrivals.
• Assist with in-office events, employee activities, local meetings, and conferences, including reservations, catering, décor, setup, and reset.
• Support new-hire onboarding with workspace preparation, access credentials, and site orientation.
• Maintain security protocols in partnership with Global Physical Security and keep the reception area safe and clutter-free.
• Act as a local expert for visiting staff on hotels, restaurants, team-building, and area information.
• Respond to workplace inquiries, assess issues, implement corrections, and escalate as needed with proper reporting.
• Procure and manage office supplies inventory, including break area snacks, copy center, and shipping materials.
• Handle incoming mail sorting, publication distribution, and courier services (Japan Post, DHL, FedEx, UPS, local options).
• Perform general office administration: vendor setup, purchase orders, invoice processing.
• Provide remote general office and operational support to the Osaka serviced office and future Japan sites.

Qualifications & Requirements

To thrive in this role, you need at least two years of professional experience, ideally in office services, concierge, reception, or hospitality. Fluency in Japanese and English (reading, writing, speaking) is essential, along with excellent communication skills for all levels, from entry staff to executives. Basic knowledge of local building codes, fire safety, and health standards is preferred. You must excel at independent work, task prioritization, flexibility for ad-hoc duties, and upholding high integrity, ethics, and confidentiality. Proficiency in Microsoft Office and Google Suite is required. This position mandates a valid disability employment handbook and full on-site commitment.

Benefits & Perks

Joining CrowdStrike means aligning with a purpose-driven organization at the forefront of cybersecurity. While this contract role offers competitive compensation estimated at $110,000-$180,000 USD annually (adjusted for Japan tech sector rates), you'll gain invaluable experience in a premium environment. Benefit from our remote-first culture's emphasis on autonomy, even in this office-based position. Access world-class resources, collaborate with global teams, and contribute to stopping breaches via the Falcon platform. Enjoy a supportive workplace prioritizing hospitality, innovation, and community.

Career Growth

CrowdStrike invests in your professional development with limitless passion for innovation. This concierge role provides a gateway into GREWS operations, honing skills in service excellence, event management, and administration. With contract renewal potential, excel here to explore broader opportunities in real estate, workplace services, or cybersecurity support functions. Our culture empowers you to own your career trajectory, with training, mentorship, and exposure to cutting-edge tech like the Falcon platform.

Why Join CrowdStrike

Be part of a fanatical commitment to customers, community, and each other. In Tokyo, shape the first impressions for a cybersecurity powerhouse redefining protection against breaches. Our remote-first culture balances flexibility with mission focus, while this role immerses you in collaborative, high-impact office dynamics. Stand out in Japan's tech scene, supporting global operations from Osaka to beyond. If you bring hospitality passion and operational savvy, CrowdStrike offers a platform for meaningful contributions.

Role FAQs

Q: Is this role remote? A: No, it requires five days a week in the Tokyo office; no hybrid or remote work.

Q: Who is eligible? A: Candidates must hold a valid disability employment handbook ('techou').

Q: What is the contract duration? A: Six months fixed-term, with renewal potential.

Q: What salary can I expect? A: Estimated $110,000-$180,000 USD yearly, based on Japan cybersecurity/tech rates.

Q: Are language skills mandatory? A: Yes, fluency in Japanese and English is required.

Q: How does this tie to cybersecurity? A: Supports the operational backbone enabling teams to focus on Falcon platform innovations and breach prevention.