Ambassador Careers at WVU Medicine Golisano Children's Hospital, Morgantown, West Virginia | Apply Now!
WVU Medicine
Ambassador Careers at WVU Medicine Golisano Children's Hospital, Morgantown, West Virginia | Apply Now!
Job Description
Ambassador Careers at WVU Medicine Golisano Children's Hospital
Role Overview
As an Ambassador at WVU Medicine Golisano Children's Hospital, you will be the face of our organization, providing a premier experience for all guests. You will proactively interact with patients, family members, visitors, vendors, and staff to ensure a positive first impression and meaningful interactions. Your role is crucial in ensuring that customer needs are met promptly and professionally. This position involves a wide range of duties, including transportation, escorting, badge retrieval, discharge support, and waiting room oversight.
A Day in the Life
Your day might start with operating the external transportation vehicle (tram), assisting patients between parking locations and building entrances. You will manage traffic flow, ensuring smooth operations in the assigned area. Anticipating customer needs is key – you'll answer questions and take appropriate action to address concerns. You’ll also maintain wheelchairs, assisting patients in and out of vehicles using safe patient handling techniques. Providing wayfinding services, you'll escort patients and visitors to various hospital locations. Another key aspect of your day involves overseeing waiting rooms, ensuring visitor registration, communication with providers, and maintaining a comfortable environment. You will also support inpatient discharges, assisting patients from their rooms to their vehicles. Addressing customer concerns and complaints, offering service recovery methods, and providing information on local amenities round out a typical day.
Why Morgantown, West Virginia?
Morgantown, West Virginia, offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a vibrant cultural scene with numerous restaurants, shops, and entertainment venues. The city is surrounded by beautiful natural landscapes, providing ample opportunities for outdoor activities such as hiking, biking, and fishing. Living in Morgantown offers an affordable cost of living, excellent schools, and a strong sense of community, making it an ideal place to build a career and raise a family. WVU Medicine's presence in Morgantown ensures a stable and growing job market, providing ample opportunities for professional development and advancement.
Career Path
The Ambassador role serves as an excellent entry point into various career paths within WVU Medicine. With experience and further training, you can advance to roles such as Patient Experience Coordinator, Guest Services Manager, or even supervisory positions within hospital administration. WVU Medicine is committed to employee growth and provides numerous opportunities for professional development and advancement through internal training programs, tuition reimbursement, and mentorship opportunities. This role allows you to develop essential skills in customer service, communication, and problem-solving, which are valuable in a wide range of healthcare careers.
Salary and Benefits
The estimated salary range for an Ambassador at WVU Medicine Golisano Children's Hospital is between $27,000 and $38,000 per year. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (vacation, sick, holidays), a retirement plan with employer matching, life insurance, and disability insurance. Employees also have access to an employee assistance program (EAP), tuition reimbursement, professional development opportunities, and employee discounts. Wellness programs, on-site parking, flexible spending accounts (FSA), and health savings accounts (HSA) are also available. These benefits contribute to a supportive and rewarding work environment.
WVU Medicine Culture
WVU Medicine is committed to creating a culture of excellence, teamwork, and patient-centered care. Employees are valued for their contributions and are encouraged to collaborate and innovate to improve patient outcomes and the overall patient experience. WVU Medicine fosters a supportive and inclusive work environment where diversity is celebrated, and every employee is treated with respect and dignity. The organization's mission is to improve the health and well-being of the communities it serves, and employees are given the opportunity to make a meaningful difference in the lives of others. WVU Medicine is also dedicated to providing its employees with the resources and support they need to succeed, including ongoing training, mentorship programs, and opportunities for professional growth.
How to Apply
To apply for the Ambassador position at WVU Medicine Golisano Children's Hospital, please click the "Apply" button located at the top of this page. Complete the application in full, providing detailed information about your qualifications, experience, and skills. Be sure to highlight your customer service experience and any relevant certifications or licenses. After submitting your application, you may be contacted for an interview. Be prepared to discuss your experience in customer service, your ability to handle challenging situations, and your commitment to providing excellent patient care.
Frequently Asked Questions (FAQ)
- What are the minimum qualifications for this position?
The minimum qualifications include a High School Diploma or Equivalent and a Valid Driver’s License. - Is prior customer service experience required?
While not strictly required, two years’ experience in a high-contact customer service position is preferred. - What are the main responsibilities of an Ambassador?
The main responsibilities include providing a warm welcome to guests, operating the tram, assisting with wayfinding, and overseeing waiting rooms. - What skills are important for this role?
Important skills include customer service, communication, problem-solving, and interpersonal skills. - What is the typical work environment like?
The work environment is fast-paced and requires a high level of interaction with patients, visitors, and staff. - What opportunities for advancement are available?
Opportunities for advancement include roles such as Patient Experience Coordinator or Guest Services Manager. - What benefits does WVU Medicine offer?
WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans. - How does WVU Medicine support employee development?
WVU Medicine supports employee development through training programs, tuition reimbursement, and mentorship opportunities. - What is the culture like at WVU Medicine?
The culture at WVU Medicine is one of excellence, teamwork, and patient-centered care. - How can I learn more about WVU Medicine?
You can learn more about WVU Medicine by visiting our website or by contacting our Human Resources department.
Locations
- Morgantown, West Virginia, United States
Salary
29,700 - 41,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Transportintermediate
- Wayfindingintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Complaint Resolutionintermediate
- Interpersonal Skillsintermediate
- Traffic Managementintermediate
- Wheelchair Assistanceintermediate
- Safe Patient Handlingintermediate
- Waiting Room Managementintermediate
- Hospital Services Knowledgeintermediate
- Local Area Knowledgeintermediate
- Computer Skillsintermediate
- Phone Skillsintermediate
- Organizational Skillsintermediate
- Time Managementintermediate
- Empathyintermediate
- Professionalismintermediate
- Attention to Detailintermediate
- Conflict Resolutionintermediate
- Active Listeningintermediate
- Adaptabilityintermediate
- Teamworkintermediate
- Stress Managementintermediate
Required Qualifications
- High School Diploma or Equivalent (experience)
- Valid Driver’s License (experience)
- Two years’ experience in a high contact customer service position (preferred) (experience)
- Demonstrated above standard performance (preferred) (experience)
- Ability to provide a premier customer experience (experience)
- Ability to interact proactively with patients, family members, visitors, vendors, and staff (experience)
- Ability to handle customer needs in a prompt and professional manner (experience)
- Ability to perform a wide range of duties under general supervision (experience)
- Ability to operate external transportation vehicles (tram) (experience)
- Knowledge of safe patient handling techniques (experience)
- Knowledge of hospital services, features, and amenities (experience)
- Ability to maintain a clean and tidy environment (experience)
- Ability to use computers and phones for information retrieval (experience)
- Ability to follow hospital policies and procedures (experience)
- Ability to work independently and as part of a team (experience)
Responsibilities
- Provide a warm welcome to patients, family members, visitors, and vendors upon arrival.
- Operate external transportation vehicle (tram) with focus on assisting patient movement between parking location and various building entrances.
- Assist in proper traffic flow into and out of the assigned area.
- Anticipate customer needs and concerns, answer questions, and take appropriate action.
- Locate, clean, and maintain an adequate supply of wheelchairs.
- Assist patients out of their vehicles and help place them into wheelchairs using safe patient handling equipment.
- Provide wayfinding services, actively escorting patients and visitors to various hospital locations.
- Ensure patients, family members, visitors, and vendors are directed to the appropriate department.
- Inform patients, family members, visitors, and vendors of hospital services, features, and amenities.
- Oversee assigned hospital waiting room locations, ensuring visitor registration and prompt communication with providers.
- Maintain adequate comfort amenities (water, coffee, etc.) in waiting rooms.
- Ensure a clean, tidy, and aesthetically pleasing physical environment in waiting rooms.
- Provide support for inpatient discharge from patient room to private vehicle, including transportation of patient and personal belongings.
- Follow up on customer concerns and complaints, assisting in the resolution of issues in a timely manner.
- Offer service recovery methods when needed.
- Maintain knowledge of hotels, local events, venues, and transportation options.
- Research information using computers and phones.
- Provide organizational and local maps, hotel accommodations, restaurant information, and area attractions.
- Contact community resources and other pertinent sources on family’s behalf.
- Provide information on hospital services and support groups.
- Assist patients with lost and found items.
- Maintain accurate records of patient interactions and services provided.
- Adhere to all hospital policies and procedures.
- Participate in training and development activities.
- Maintain a professional appearance and demeanor.
- Collaborate with other hospital staff to ensure a positive patient experience.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick, holidays)
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discounts
- general: Wellness programs
- general: On-site parking or transportation assistance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Childcare assistance (if available)
- general: Employee recognition programs
- general: Competitive salary
- general: Opportunities for advancement
- general: Positive and supportive work environment
- general: Meaningful work contributing to patient care
- general: Access to state-of-the-art facilities and technology
- general: Commitment to diversity and inclusion
- general: Employee referral program
- general: Voluntary benefits options (e.g., supplemental life insurance, accident insurance)
- general: Financial planning resources
- general: Legal assistance programs
- general: Adoption assistance
- general: Pet insurance
Tags & Categories
Answer 10 quick questions to check your fit for Ambassador Careers at WVU Medicine Golisano Children's Hospital, Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs
Ambassador Careers at WVU Medicine Golisano Children's Hospital, Morgantown, West Virginia | Apply Now!
WVU Medicine
Ambassador Careers at WVU Medicine Golisano Children's Hospital, Morgantown, West Virginia | Apply Now!
Job Description
Ambassador Careers at WVU Medicine Golisano Children's Hospital
Role Overview
As an Ambassador at WVU Medicine Golisano Children's Hospital, you will be the face of our organization, providing a premier experience for all guests. You will proactively interact with patients, family members, visitors, vendors, and staff to ensure a positive first impression and meaningful interactions. Your role is crucial in ensuring that customer needs are met promptly and professionally. This position involves a wide range of duties, including transportation, escorting, badge retrieval, discharge support, and waiting room oversight.
A Day in the Life
Your day might start with operating the external transportation vehicle (tram), assisting patients between parking locations and building entrances. You will manage traffic flow, ensuring smooth operations in the assigned area. Anticipating customer needs is key – you'll answer questions and take appropriate action to address concerns. You’ll also maintain wheelchairs, assisting patients in and out of vehicles using safe patient handling techniques. Providing wayfinding services, you'll escort patients and visitors to various hospital locations. Another key aspect of your day involves overseeing waiting rooms, ensuring visitor registration, communication with providers, and maintaining a comfortable environment. You will also support inpatient discharges, assisting patients from their rooms to their vehicles. Addressing customer concerns and complaints, offering service recovery methods, and providing information on local amenities round out a typical day.
Why Morgantown, West Virginia?
Morgantown, West Virginia, offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a vibrant cultural scene with numerous restaurants, shops, and entertainment venues. The city is surrounded by beautiful natural landscapes, providing ample opportunities for outdoor activities such as hiking, biking, and fishing. Living in Morgantown offers an affordable cost of living, excellent schools, and a strong sense of community, making it an ideal place to build a career and raise a family. WVU Medicine's presence in Morgantown ensures a stable and growing job market, providing ample opportunities for professional development and advancement.
Career Path
The Ambassador role serves as an excellent entry point into various career paths within WVU Medicine. With experience and further training, you can advance to roles such as Patient Experience Coordinator, Guest Services Manager, or even supervisory positions within hospital administration. WVU Medicine is committed to employee growth and provides numerous opportunities for professional development and advancement through internal training programs, tuition reimbursement, and mentorship opportunities. This role allows you to develop essential skills in customer service, communication, and problem-solving, which are valuable in a wide range of healthcare careers.
Salary and Benefits
The estimated salary range for an Ambassador at WVU Medicine Golisano Children's Hospital is between $27,000 and $38,000 per year. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (vacation, sick, holidays), a retirement plan with employer matching, life insurance, and disability insurance. Employees also have access to an employee assistance program (EAP), tuition reimbursement, professional development opportunities, and employee discounts. Wellness programs, on-site parking, flexible spending accounts (FSA), and health savings accounts (HSA) are also available. These benefits contribute to a supportive and rewarding work environment.
WVU Medicine Culture
WVU Medicine is committed to creating a culture of excellence, teamwork, and patient-centered care. Employees are valued for their contributions and are encouraged to collaborate and innovate to improve patient outcomes and the overall patient experience. WVU Medicine fosters a supportive and inclusive work environment where diversity is celebrated, and every employee is treated with respect and dignity. The organization's mission is to improve the health and well-being of the communities it serves, and employees are given the opportunity to make a meaningful difference in the lives of others. WVU Medicine is also dedicated to providing its employees with the resources and support they need to succeed, including ongoing training, mentorship programs, and opportunities for professional growth.
How to Apply
To apply for the Ambassador position at WVU Medicine Golisano Children's Hospital, please click the "Apply" button located at the top of this page. Complete the application in full, providing detailed information about your qualifications, experience, and skills. Be sure to highlight your customer service experience and any relevant certifications or licenses. After submitting your application, you may be contacted for an interview. Be prepared to discuss your experience in customer service, your ability to handle challenging situations, and your commitment to providing excellent patient care.
Frequently Asked Questions (FAQ)
- What are the minimum qualifications for this position?
The minimum qualifications include a High School Diploma or Equivalent and a Valid Driver’s License. - Is prior customer service experience required?
While not strictly required, two years’ experience in a high-contact customer service position is preferred. - What are the main responsibilities of an Ambassador?
The main responsibilities include providing a warm welcome to guests, operating the tram, assisting with wayfinding, and overseeing waiting rooms. - What skills are important for this role?
Important skills include customer service, communication, problem-solving, and interpersonal skills. - What is the typical work environment like?
The work environment is fast-paced and requires a high level of interaction with patients, visitors, and staff. - What opportunities for advancement are available?
Opportunities for advancement include roles such as Patient Experience Coordinator or Guest Services Manager. - What benefits does WVU Medicine offer?
WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans. - How does WVU Medicine support employee development?
WVU Medicine supports employee development through training programs, tuition reimbursement, and mentorship opportunities. - What is the culture like at WVU Medicine?
The culture at WVU Medicine is one of excellence, teamwork, and patient-centered care. - How can I learn more about WVU Medicine?
You can learn more about WVU Medicine by visiting our website or by contacting our Human Resources department.
Locations
- Morgantown, West Virginia, United States
Salary
29,700 - 41,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Transportintermediate
- Wayfindingintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Complaint Resolutionintermediate
- Interpersonal Skillsintermediate
- Traffic Managementintermediate
- Wheelchair Assistanceintermediate
- Safe Patient Handlingintermediate
- Waiting Room Managementintermediate
- Hospital Services Knowledgeintermediate
- Local Area Knowledgeintermediate
- Computer Skillsintermediate
- Phone Skillsintermediate
- Organizational Skillsintermediate
- Time Managementintermediate
- Empathyintermediate
- Professionalismintermediate
- Attention to Detailintermediate
- Conflict Resolutionintermediate
- Active Listeningintermediate
- Adaptabilityintermediate
- Teamworkintermediate
- Stress Managementintermediate
Required Qualifications
- High School Diploma or Equivalent (experience)
- Valid Driver’s License (experience)
- Two years’ experience in a high contact customer service position (preferred) (experience)
- Demonstrated above standard performance (preferred) (experience)
- Ability to provide a premier customer experience (experience)
- Ability to interact proactively with patients, family members, visitors, vendors, and staff (experience)
- Ability to handle customer needs in a prompt and professional manner (experience)
- Ability to perform a wide range of duties under general supervision (experience)
- Ability to operate external transportation vehicles (tram) (experience)
- Knowledge of safe patient handling techniques (experience)
- Knowledge of hospital services, features, and amenities (experience)
- Ability to maintain a clean and tidy environment (experience)
- Ability to use computers and phones for information retrieval (experience)
- Ability to follow hospital policies and procedures (experience)
- Ability to work independently and as part of a team (experience)
Responsibilities
- Provide a warm welcome to patients, family members, visitors, and vendors upon arrival.
- Operate external transportation vehicle (tram) with focus on assisting patient movement between parking location and various building entrances.
- Assist in proper traffic flow into and out of the assigned area.
- Anticipate customer needs and concerns, answer questions, and take appropriate action.
- Locate, clean, and maintain an adequate supply of wheelchairs.
- Assist patients out of their vehicles and help place them into wheelchairs using safe patient handling equipment.
- Provide wayfinding services, actively escorting patients and visitors to various hospital locations.
- Ensure patients, family members, visitors, and vendors are directed to the appropriate department.
- Inform patients, family members, visitors, and vendors of hospital services, features, and amenities.
- Oversee assigned hospital waiting room locations, ensuring visitor registration and prompt communication with providers.
- Maintain adequate comfort amenities (water, coffee, etc.) in waiting rooms.
- Ensure a clean, tidy, and aesthetically pleasing physical environment in waiting rooms.
- Provide support for inpatient discharge from patient room to private vehicle, including transportation of patient and personal belongings.
- Follow up on customer concerns and complaints, assisting in the resolution of issues in a timely manner.
- Offer service recovery methods when needed.
- Maintain knowledge of hotels, local events, venues, and transportation options.
- Research information using computers and phones.
- Provide organizational and local maps, hotel accommodations, restaurant information, and area attractions.
- Contact community resources and other pertinent sources on family’s behalf.
- Provide information on hospital services and support groups.
- Assist patients with lost and found items.
- Maintain accurate records of patient interactions and services provided.
- Adhere to all hospital policies and procedures.
- Participate in training and development activities.
- Maintain a professional appearance and demeanor.
- Collaborate with other hospital staff to ensure a positive patient experience.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick, holidays)
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discounts
- general: Wellness programs
- general: On-site parking or transportation assistance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Childcare assistance (if available)
- general: Employee recognition programs
- general: Competitive salary
- general: Opportunities for advancement
- general: Positive and supportive work environment
- general: Meaningful work contributing to patient care
- general: Access to state-of-the-art facilities and technology
- general: Commitment to diversity and inclusion
- general: Employee referral program
- general: Voluntary benefits options (e.g., supplemental life insurance, accident insurance)
- general: Financial planning resources
- general: Legal assistance programs
- general: Adoption assistance
- general: Pet insurance
Tags & Categories
Answer 10 quick questions to check your fit for Ambassador Careers at WVU Medicine Golisano Children's Hospital, Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs