Ambassador Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Ambassador Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Ambassador Careers at WVU Medicine
Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where you can utilize your communication and problem-solving skills? If so, a career as an Ambassador at WVU Medicine might be the perfect fit for you. As the first point of contact for patients, families, visitors, and vendors, you play a crucial role in shaping their experience at our hospital. Your warm welcome, helpful assistance, and dedication to providing exceptional service contribute significantly to creating a positive and supportive environment for everyone who walks through our doors.
Role Overview
The Ambassador role at WVU Medicine is all about providing a premier experience for all guests. You'll be proactively interacting with people, anticipating their needs, and ensuring they feel welcome and supported. From assisting with transportation and wayfinding to managing waiting rooms and providing information about hospital services, your responsibilities will be diverse and engaging. You'll be a problem-solver, a resource expert, and a friendly face, all rolled into one.
A Day in the Life of an Ambassador
Here’s a glimpse into what a typical day might look like:
- Morning: You start your day by preparing the welcome area, ensuring wheelchairs are clean and readily available. You greet arriving patients, families, and visitors with a warm smile, offering assistance with directions, transportation, and any immediate needs they may have.
- Mid-day: You operate the external transportation vehicle (tram), safely transporting patients between parking areas and building entrances. You assist patients with mobility challenges, ensuring their comfort and safety. You also spend time overseeing assigned waiting room locations, ensuring visitor registration, communication with providers, and maintaining a comfortable environment.
- Afternoon: You assist with inpatient discharge, helping patients from their rooms to their vehicles, ensuring a smooth and positive departure. You also spend time researching local information, such as hotels, restaurants, and transportation options, to assist visitors with their needs. You follow up on customer concerns and complaints, working to resolve issues and provide service recovery when needed.
Why Morgantown, West Virginia?
Morgantown is a vibrant city located in the heart of West Virginia, offering a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a lively cultural scene, with numerous restaurants, shops, and entertainment venues. The city is also surrounded by beautiful natural landscapes, offering ample opportunities for outdoor recreation, such as hiking, biking, and fishing. Living in Morgantown provides a high quality of life at an affordable cost, making it an attractive place to live and work.
Career Path
The Ambassador role at WVU Medicine can be a stepping stone to various career paths within the organization. With experience and demonstrated performance, you can advance to roles such as:
- Lead Ambassador: Oversee a team of Ambassadors, providing guidance and support.
- Patient Experience Coordinator: Focus on improving the overall patient experience throughout the hospital.
- Volunteer Services Coordinator: Manage and coordinate volunteer activities within the hospital.
- Customer Service Manager: Oversee customer service operations in a specific department or area.
WVU Medicine is committed to providing its employees with opportunities for growth and development, and offers various training programs and resources to help you advance your career.
Salary & Benefits
While the exact salary for the Ambassador role may vary based on experience and qualifications, the estimated salary range for this position in Morgantown, West Virginia is between $27,000 and $38,000 per year. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) for vacation, sick leave, and holidays
- Retirement plan with employer contribution
- Life insurance
- Disability insurance
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP)
- Tuition reimbursement or assistance
- Professional development opportunities
- Employee discounts on hospital services and products
- Wellness programs
WVU Medicine Culture
WVU Medicine is committed to creating a culture of excellence, where employees are valued, respected, and empowered to make a difference. We foster a collaborative and supportive work environment, where teamwork and innovation are encouraged. Our values include:
- Patient-centered care: Putting the needs of our patients first.
- Quality and safety: Striving for excellence in everything we do.
- Integrity and ethical behavior: Maintaining the highest standards of honesty and transparency.
- Respect and compassion: Treating everyone with dignity and empathy.
- Innovation and learning: Continuously seeking new ways to improve our services and processes.
How to Apply
To apply for the Ambassador position at WVU Medicine, please click on the “Apply” button located at the top of this page. You will be directed to our online application portal, where you can submit your resume and cover letter. Please ensure that your application is complete and accurate.
Frequently Asked Questions (FAQs)
- What are the minimum qualifications for the Ambassador position?
The minimum qualifications include a High School Diploma or Equivalent and a Valid Driver’s License.
- Is prior customer service experience required?
While not required, two years’ experience in a high-contact customer service position or equivalent setting with demonstrated above-standard performance is preferred.
- What skills are important for success in this role?
Excellent communication, interpersonal, and problem-solving skills are essential. You should also be organized, detail-oriented, and able to work well under pressure.
- What are the working hours for this position?
The working hours may vary depending on the needs of the hospital. You may be required to work evenings, weekends, and holidays.
- What is the dress code for Ambassadors?
Ambassadors are required to wear a professional uniform, which will be provided by WVU Medicine.
- What training is provided for this role?
WVU Medicine provides comprehensive training for all new Ambassadors, including orientation, customer service skills training, and safe patient handling techniques.
- What opportunities are there for advancement?
WVU Medicine is committed to providing its employees with opportunities for growth and development. With experience and demonstrated performance, you can advance to various roles within the organization.
- What is the work environment like?
The work environment is fast-paced and dynamic. You will be interacting with a diverse population of patients, families, visitors, and vendors.
- How does WVU Medicine support its employees?
WVU Medicine offers a supportive and collaborative work environment, with opportunities for professional development and advancement. We also offer a comprehensive benefits package and employee assistance program.
- What is the most rewarding aspect of being an Ambassador at WVU Medicine?
The most rewarding aspect of being an Ambassador is the opportunity to make a positive impact on people's lives. You will be providing comfort, support, and guidance to patients, families, and visitors during a challenging time.
Locations
- Morgantown, West Virginia, United States
Salary
29,700 - 41,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Assistanceintermediate
- Wayfindingintermediate
- Communicationintermediate
- Interpersonal Skillsintermediate
- Problem Solvingintermediate
- Conflict Resolutionintermediate
- Time Managementintermediate
- Organizationintermediate
- Attention to Detailintermediate
- Safe Patient Handlingintermediate
- Transportationintermediate
- Waiting Room Managementintermediate
- Hospital Services Knowledgeintermediate
- Local Area Knowledgeintermediate
- Computer Skillsintermediate
- Phone Skillsintermediate
- Record Keepingintermediate
- Empathyintermediate
- Professionalismintermediate
Required Qualifications
- High School Diploma or Equivalent (experience)
- Valid Driver’s License (experience)
- Two years’ experience in a high-contact customer service position (preferred) (experience)
- Demonstrated above-standard performance (preferred) (experience)
- Ability to provide a premier customer experience (experience)
- Knowledge of safe patient handling techniques (experience)
- Ability to operate transportation vehicles (tram) (experience)
- Ability to maintain a clean and organized work environment (experience)
- Excellent verbal communication skills (experience)
- Ability to anticipate customer needs (experience)
- Ability to answer customer questions and take appropriate action (experience)
- Knowledge of hospital services and amenities (experience)
- Knowledge of local events, venues, and transportation options (experience)
- Ability to use computers and phones to research information (experience)
- Ability to interact with a diverse population of patients, family members, visitors, and vendors (experience)
- Ability to handle customer concerns and complaints effectively (experience)
- Ability to work under general supervision (experience)
- Ability to follow hospital policies and procedures (experience)
Responsibilities
- Provide a warm welcome to patients, family members, visitors, and vendors upon arrival.
- Operate external transportation vehicle (tram) with focus on assisting patient movement between parking location and various building entrances.
- Assist in proper traffic flow into and out of the assigned area.
- Anticipate the customer’s needs and concerns, answer their questions, and take the appropriate action.
- Locate, clean, and maintain an adequate supply of wheelchairs for use at the front entrance of the designated area.
- Assist patients out of their vehicles and help place them into wheelchairs if necessary utilizing safe patient handling equipment per policy and procedure.
- Provide wayfinding services for patients and visitors to various hospital locations. Actively escort patient and visitors as needed.
- Assure that patients, family members, visitors, and vendors are directed to the appropriate department without exception.
- Inform patients, family members, visitors, and vendors of hospital services, features, and amenities and locations of various departments throughout the organization.
- Oversee assigned hospital waiting room locations assuring visitor registration, prompt communication with providers, adequate comfort amenities (water, coffee, etc.), and a clean, tidy and esthetically pleasing physical environment.
- Provide support for inpatient discharge from patient room to private vehicle including transportation of patient and personal belongings to assure efficient and positive experience.
- Follow up with customer concerns and complaints, assist in resolution of issues in a timely manner offering service recovery methods when needed.
- Maintain knowledge of hotels, local events, venues, and transportation options. Research by using a variety of resources available including computers and phones.
- Provide organizational and local maps, hotel accommodations, restaurant information, area attractions, etc.
- Contact community resources and other pertinent sources on family’s behalf. Provide information and guidance to patients and their families.
- Maintain a professional appearance and demeanor at all times.
- Adhere to all hospital policies and procedures.
- Participate in training and development activities to enhance skills and knowledge.
- Report any safety hazards or concerns to the appropriate personnel.
- Assist with other duties as assigned.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement plan with employer contribution
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or assistance
- general: Professional development opportunities
- general: Employee discounts on hospital services and products
- general: Wellness programs
- general: On-site childcare (availability may vary)
- general: Free parking or subsidized transportation
- general: Employee recognition programs
- general: A supportive and collaborative work environment
- general: Opportunities for advancement within the organization
- general: Meaningful work that makes a difference in the lives of patients and their families
- general: Access to state-of-the-art facilities and technology
Tags & Categories
Answer 10 quick questions to check your fit for Ambassador Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs
Ambassador Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Ambassador Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Ambassador Careers at WVU Medicine
Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where you can utilize your communication and problem-solving skills? If so, a career as an Ambassador at WVU Medicine might be the perfect fit for you. As the first point of contact for patients, families, visitors, and vendors, you play a crucial role in shaping their experience at our hospital. Your warm welcome, helpful assistance, and dedication to providing exceptional service contribute significantly to creating a positive and supportive environment for everyone who walks through our doors.
Role Overview
The Ambassador role at WVU Medicine is all about providing a premier experience for all guests. You'll be proactively interacting with people, anticipating their needs, and ensuring they feel welcome and supported. From assisting with transportation and wayfinding to managing waiting rooms and providing information about hospital services, your responsibilities will be diverse and engaging. You'll be a problem-solver, a resource expert, and a friendly face, all rolled into one.
A Day in the Life of an Ambassador
Here’s a glimpse into what a typical day might look like:
- Morning: You start your day by preparing the welcome area, ensuring wheelchairs are clean and readily available. You greet arriving patients, families, and visitors with a warm smile, offering assistance with directions, transportation, and any immediate needs they may have.
- Mid-day: You operate the external transportation vehicle (tram), safely transporting patients between parking areas and building entrances. You assist patients with mobility challenges, ensuring their comfort and safety. You also spend time overseeing assigned waiting room locations, ensuring visitor registration, communication with providers, and maintaining a comfortable environment.
- Afternoon: You assist with inpatient discharge, helping patients from their rooms to their vehicles, ensuring a smooth and positive departure. You also spend time researching local information, such as hotels, restaurants, and transportation options, to assist visitors with their needs. You follow up on customer concerns and complaints, working to resolve issues and provide service recovery when needed.
Why Morgantown, West Virginia?
Morgantown is a vibrant city located in the heart of West Virginia, offering a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a lively cultural scene, with numerous restaurants, shops, and entertainment venues. The city is also surrounded by beautiful natural landscapes, offering ample opportunities for outdoor recreation, such as hiking, biking, and fishing. Living in Morgantown provides a high quality of life at an affordable cost, making it an attractive place to live and work.
Career Path
The Ambassador role at WVU Medicine can be a stepping stone to various career paths within the organization. With experience and demonstrated performance, you can advance to roles such as:
- Lead Ambassador: Oversee a team of Ambassadors, providing guidance and support.
- Patient Experience Coordinator: Focus on improving the overall patient experience throughout the hospital.
- Volunteer Services Coordinator: Manage and coordinate volunteer activities within the hospital.
- Customer Service Manager: Oversee customer service operations in a specific department or area.
WVU Medicine is committed to providing its employees with opportunities for growth and development, and offers various training programs and resources to help you advance your career.
Salary & Benefits
While the exact salary for the Ambassador role may vary based on experience and qualifications, the estimated salary range for this position in Morgantown, West Virginia is between $27,000 and $38,000 per year. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) for vacation, sick leave, and holidays
- Retirement plan with employer contribution
- Life insurance
- Disability insurance
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP)
- Tuition reimbursement or assistance
- Professional development opportunities
- Employee discounts on hospital services and products
- Wellness programs
WVU Medicine Culture
WVU Medicine is committed to creating a culture of excellence, where employees are valued, respected, and empowered to make a difference. We foster a collaborative and supportive work environment, where teamwork and innovation are encouraged. Our values include:
- Patient-centered care: Putting the needs of our patients first.
- Quality and safety: Striving for excellence in everything we do.
- Integrity and ethical behavior: Maintaining the highest standards of honesty and transparency.
- Respect and compassion: Treating everyone with dignity and empathy.
- Innovation and learning: Continuously seeking new ways to improve our services and processes.
How to Apply
To apply for the Ambassador position at WVU Medicine, please click on the “Apply” button located at the top of this page. You will be directed to our online application portal, where you can submit your resume and cover letter. Please ensure that your application is complete and accurate.
Frequently Asked Questions (FAQs)
- What are the minimum qualifications for the Ambassador position?
The minimum qualifications include a High School Diploma or Equivalent and a Valid Driver’s License.
- Is prior customer service experience required?
While not required, two years’ experience in a high-contact customer service position or equivalent setting with demonstrated above-standard performance is preferred.
- What skills are important for success in this role?
Excellent communication, interpersonal, and problem-solving skills are essential. You should also be organized, detail-oriented, and able to work well under pressure.
- What are the working hours for this position?
The working hours may vary depending on the needs of the hospital. You may be required to work evenings, weekends, and holidays.
- What is the dress code for Ambassadors?
Ambassadors are required to wear a professional uniform, which will be provided by WVU Medicine.
- What training is provided for this role?
WVU Medicine provides comprehensive training for all new Ambassadors, including orientation, customer service skills training, and safe patient handling techniques.
- What opportunities are there for advancement?
WVU Medicine is committed to providing its employees with opportunities for growth and development. With experience and demonstrated performance, you can advance to various roles within the organization.
- What is the work environment like?
The work environment is fast-paced and dynamic. You will be interacting with a diverse population of patients, families, visitors, and vendors.
- How does WVU Medicine support its employees?
WVU Medicine offers a supportive and collaborative work environment, with opportunities for professional development and advancement. We also offer a comprehensive benefits package and employee assistance program.
- What is the most rewarding aspect of being an Ambassador at WVU Medicine?
The most rewarding aspect of being an Ambassador is the opportunity to make a positive impact on people's lives. You will be providing comfort, support, and guidance to patients, families, and visitors during a challenging time.
Locations
- Morgantown, West Virginia, United States
Salary
29,700 - 41,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Assistanceintermediate
- Wayfindingintermediate
- Communicationintermediate
- Interpersonal Skillsintermediate
- Problem Solvingintermediate
- Conflict Resolutionintermediate
- Time Managementintermediate
- Organizationintermediate
- Attention to Detailintermediate
- Safe Patient Handlingintermediate
- Transportationintermediate
- Waiting Room Managementintermediate
- Hospital Services Knowledgeintermediate
- Local Area Knowledgeintermediate
- Computer Skillsintermediate
- Phone Skillsintermediate
- Record Keepingintermediate
- Empathyintermediate
- Professionalismintermediate
Required Qualifications
- High School Diploma or Equivalent (experience)
- Valid Driver’s License (experience)
- Two years’ experience in a high-contact customer service position (preferred) (experience)
- Demonstrated above-standard performance (preferred) (experience)
- Ability to provide a premier customer experience (experience)
- Knowledge of safe patient handling techniques (experience)
- Ability to operate transportation vehicles (tram) (experience)
- Ability to maintain a clean and organized work environment (experience)
- Excellent verbal communication skills (experience)
- Ability to anticipate customer needs (experience)
- Ability to answer customer questions and take appropriate action (experience)
- Knowledge of hospital services and amenities (experience)
- Knowledge of local events, venues, and transportation options (experience)
- Ability to use computers and phones to research information (experience)
- Ability to interact with a diverse population of patients, family members, visitors, and vendors (experience)
- Ability to handle customer concerns and complaints effectively (experience)
- Ability to work under general supervision (experience)
- Ability to follow hospital policies and procedures (experience)
Responsibilities
- Provide a warm welcome to patients, family members, visitors, and vendors upon arrival.
- Operate external transportation vehicle (tram) with focus on assisting patient movement between parking location and various building entrances.
- Assist in proper traffic flow into and out of the assigned area.
- Anticipate the customer’s needs and concerns, answer their questions, and take the appropriate action.
- Locate, clean, and maintain an adequate supply of wheelchairs for use at the front entrance of the designated area.
- Assist patients out of their vehicles and help place them into wheelchairs if necessary utilizing safe patient handling equipment per policy and procedure.
- Provide wayfinding services for patients and visitors to various hospital locations. Actively escort patient and visitors as needed.
- Assure that patients, family members, visitors, and vendors are directed to the appropriate department without exception.
- Inform patients, family members, visitors, and vendors of hospital services, features, and amenities and locations of various departments throughout the organization.
- Oversee assigned hospital waiting room locations assuring visitor registration, prompt communication with providers, adequate comfort amenities (water, coffee, etc.), and a clean, tidy and esthetically pleasing physical environment.
- Provide support for inpatient discharge from patient room to private vehicle including transportation of patient and personal belongings to assure efficient and positive experience.
- Follow up with customer concerns and complaints, assist in resolution of issues in a timely manner offering service recovery methods when needed.
- Maintain knowledge of hotels, local events, venues, and transportation options. Research by using a variety of resources available including computers and phones.
- Provide organizational and local maps, hotel accommodations, restaurant information, area attractions, etc.
- Contact community resources and other pertinent sources on family’s behalf. Provide information and guidance to patients and their families.
- Maintain a professional appearance and demeanor at all times.
- Adhere to all hospital policies and procedures.
- Participate in training and development activities to enhance skills and knowledge.
- Report any safety hazards or concerns to the appropriate personnel.
- Assist with other duties as assigned.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement plan with employer contribution
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or assistance
- general: Professional development opportunities
- general: Employee discounts on hospital services and products
- general: Wellness programs
- general: On-site childcare (availability may vary)
- general: Free parking or subsidized transportation
- general: Employee recognition programs
- general: A supportive and collaborative work environment
- general: Opportunities for advancement within the organization
- general: Meaningful work that makes a difference in the lives of patients and their families
- general: Access to state-of-the-art facilities and technology
Tags & Categories
Answer 10 quick questions to check your fit for Ambassador Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs