Ambulatory Office Supervisor at WVU Medicine: A Comprehensive Overview

Role Overview

The Ambulatory Office Supervisor at WVU Medicine plays a critical role in ensuring the smooth and efficient operation of our ambulatory offices. This non-RN position requires a detail-oriented and highly organized individual who can effectively lead a team, manage patient care activities, and maintain a positive and productive work environment. The supervisor acts as a key point of contact for staff, patients, and physicians, ensuring that all needs are met and that operations run seamlessly.

This role is ideal for someone with a strong background in healthcare administration, excellent interpersonal skills, and a passion for delivering exceptional patient service. The Ambulatory Office Supervisor is responsible for a wide range of tasks, from supervising staff and managing daily operations to handling patient complaints and assisting with budget preparation.

A Day in the Life

The typical day for an Ambulatory Office Supervisor at WVU Medicine is dynamic and varied. Here’s a glimpse into what you might expect:

• Morning: Arrive at the office and review the day’s schedule, addressing any immediate issues or concerns. Conduct a brief team meeting to discuss priorities and ensure everyone is aligned.
• Mid-Day: Monitor patient flow and address any delays or bottlenecks. Handle patient inquiries and complaints, working to find timely and satisfactory resolutions. Supervise staff activities, providing guidance and support as needed.
• Afternoon: Gather statistics and prepare reports on key performance indicators. Communicate with the Manager or Director regarding the status of daily operations and any challenges that need to be addressed. Assist with administrative tasks, such as scheduling, billing, and insurance verification.
• Late Afternoon: Conduct performance evaluations and provide coaching to staff members. Identify opportunities for continuing education and professional development. Participate in meetings with other departments to coordinate care and improve processes.

Why Morgantown, West Virginia?

Morgantown, West Virginia, is a vibrant and growing city that offers a high quality of life at an affordable cost. Nestled in the beautiful Appalachian Mountains, Morgantown boasts stunning natural scenery and a wide range of outdoor activities, including hiking, biking, and water sports. The city is also home to West Virginia University, which provides a rich cultural scene and a diverse community.

Living in Morgantown offers numerous benefits, including:

• Affordable Housing: The cost of living in Morgantown is significantly lower than the national average, making it an attractive option for those looking to save money and build wealth.
• Excellent Schools: Morgantown has a highly rated public school system, as well as several private schools and childcare centers.
• Thriving Job Market: WVU Medicine is one of the largest employers in the region, providing stable and rewarding career opportunities.
• Community Spirit: Morgantown is known for its friendly and welcoming community, where neighbors support each other and celebrate local events.
• Proximity to Major Cities: Morgantown is within driving distance of several major cities, including Pittsburgh, PA, and Washington, D.C., making it easy to access a wide range of amenities and attractions.

Career Path

The Ambulatory Office Supervisor position at WVU Medicine offers a clear path for career advancement. With experience and demonstrated leadership skills, you can progress to roles such as:

• Ambulatory Office Manager: Oversee the operations of multiple ambulatory offices, managing a larger team of supervisors and staff.
• Clinical Manager: Manage clinical staff and operations within a specific department or specialty.
• Administrative Director: Provide strategic leadership and direction for a larger administrative unit within WVU Medicine.

WVU Medicine is committed to providing its employees with opportunities for professional growth and development. We offer a variety of training programs, mentorship opportunities, and continuing education resources to help you reach your full potential.

Salary and Benefits

The estimated salary range for the Ambulatory Office Supervisor position at WVU Medicine is $45,000 to $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous paid time off for vacation, sick leave, and holidays.
• Retirement Plan: 401(k) plan with employer matching contributions.
• Life Insurance: Company-paid life insurance and supplemental life insurance options.
• Disability Coverage: Short-term and long-term disability coverage.
• Flexible Spending Accounts: Health savings accounts (HSA) and flexible spending accounts (FSA) for healthcare and dependent care expenses.
• Employee Assistance Program: Confidential counseling and support services for employees and their families.
• Tuition Reimbursement: Tuition reimbursement for continuing education and professional development.
• Employee Discounts: Discounts on WVU Medicine services and products, as well as discounts at local businesses.

WVU Medicine Culture

WVU Medicine is committed to creating a culture of excellence, innovation, and compassion. We value our employees and strive to provide a supportive and rewarding work environment where everyone can thrive. Our core values include:

• Patient-Centered Care: Putting the needs of our patients first in everything we do.
• Teamwork: Working collaboratively to achieve common goals.
• Respect: Treating everyone with dignity and respect.
• Integrity: Maintaining the highest ethical standards.
• Innovation: Continuously seeking new and better ways to improve our services and processes.
• Accountability: Taking ownership of our actions and results.

We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed.

How to Apply

To apply for the Ambulatory Office Supervisor position at WVU Medicine, please click the "Apply" button at the top of this page and complete the online application. Be sure to include your resume and cover letter, highlighting your relevant experience and qualifications.

We look forward to receiving your application!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, Basic Life Support (BLS) certification within 30 days of hire, and three (3) years of healthcare experience.

2. Is supervisory experience required?

   While not required, two (2) years in a healthcare management/supervisory position is preferred.

3. What are the physical requirements of the job?

   The physical requirements include the ability to assist patients and move equipment, lift up to 60 pounds, push carts, position patients, and perform bending and stretching movements.

4. What is the working environment like?

   The working environment is a clinical setting with regular and constant exposure to communicable diseases and other health hazards.

5. What opportunities are there for professional development?

   WVU Medicine offers a variety of training programs, mentorship opportunities, and tuition reimbursement for continuing education.

6. What is the dress code?

   The dress code is professional attire, typically business casual, and adherence to WVU Medicine's dress code policy.

7. What is the typical work schedule?

   The typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM, but may vary depending on the needs of the department.

8. What is the interview process like?

   The interview process typically includes a phone screening, an in-person interview with the hiring manager, and potentially an interview with a panel of team members.

9. How soon can I expect to hear back after applying?

   We strive to review all applications in a timely manner and will contact candidates who meet the qualifications for an interview within two to three weeks.

10. What is the culture like at WVU Medicine?

    WVU Medicine is committed to creating a culture of excellence, innovation, and compassion, where employees are valued and supported.