Ambulatory Supervisor Non-RN at WVU Medicine - Jackson General Hospital

Role Overview

The Ambulatory Supervisor Non-RN position at WVU Medicine's Jackson General Hospital (JGH) in Bridgeport, West Virginia, is a vital role responsible for supervising and coordinating the activities and employees within the ambulatory office. This position ensures the smooth operation of patient care activities, provides daily supervision to staff, and maintains adherence to administrative and departmental policies. The Ambulatory Supervisor plays a key role in maintaining patient satisfaction, resolving issues, and fostering a collaborative and efficient work environment. This role offers an opportunity to contribute to a leading healthcare system while developing leadership skills and making a positive impact on patient care.

A Day in the Life

A typical day for an Ambulatory Supervisor Non-RN might involve: * **Supervising and Coordinating Activities:** Overseeing patient care activities, ensuring efficient patient flow, and addressing any immediate issues or concerns. * **Staff Management:** Providing daily supervision to staff, including medical assistants, receptionists, and other support personnel, to ensure prompt and courteous service to patients and visitors. * **Policy Adherence:** Monitoring daily operations to ensure adherence to documented administrative and departmental policies and procedures. * **Performance Management:** Providing coaching and counseling to staff based on performance management principles, addressing performance issues, and recognizing achievements. * **Continuing Education:** Identifying on-going continuing education needs of employees and facilitating opportunities for professional development. * **Communication:** Keeping staff informed of processes, policies, and other changes through continuous communication, including meetings, emails, and one-on-one discussions. * **Reporting:** Gathering statistics, completing reports, and performing other administrative duties as scheduled or requested by the Manager or Director. * **Problem Solving:** Communicating the status of daily operations to the Manager or Director, as well as promptly reporting any problems hindering workflow. * **Complaint Resolution:** Handling patient/family or staff complaints, investigating the issues, and making recommendations for appropriate resolution. * **Interdepartmental Coordination:** Efficiently and assertively coordinating resolution of problems with other departments as monitored by the Manager or Director. * **Task Prioritization:** Organizing and executing daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency. * **Operational Support:** Maintaining functional knowledge of operational areas and stepping into staffing roles as needed to support the team. * **Patient Satisfaction:** Ensuring patient satisfaction is being met and reporting any issues to the Manager or Director. * **Budget Assistance:** Assisting with the annual budget process by providing input on resource needs and cost-saving opportunities. * **Employee Management:** Participating in the selection, hiring, managing, and evaluating the effectiveness of employees on a continuous basis.

Why Bridgeport, West Virginia?

Bridgeport, West Virginia, offers a balanced lifestyle with a blend of small-town charm and access to urban amenities. Located in north-central West Virginia, Bridgeport provides a family-friendly environment with excellent schools and a strong sense of community. The area boasts beautiful natural scenery, with numerous opportunities for outdoor activities such as hiking, fishing, and camping. Bridgeport is also conveniently located near major cities like Morgantown and Pittsburgh, offering access to a wider range of cultural and entertainment options. The cost of living in Bridgeport is relatively low, making it an attractive location for those seeking affordable housing and a comfortable lifestyle. Working at Jackson General Hospital in Bridgeport allows you to be part of a dedicated healthcare team while enjoying the benefits of a close-knit community.

Career Path

The Ambulatory Supervisor Non-RN position can serve as a stepping stone to various career advancement opportunities within WVU Medicine. With experience and demonstrated leadership skills, the supervisor may advance to roles such as: * **Ambulatory Manager:** Overseeing multiple ambulatory offices or departments, with increased responsibility for strategic planning and operational efficiency. * **Practice Manager:** Managing the overall operations of a physician practice, including financial management, human resources, and patient care. * **Clinical Supervisor:** Focusing on the clinical aspects of patient care, providing guidance and support to clinical staff, and ensuring quality standards are met. * **Administrative Director:** Overseeing administrative functions within a hospital or healthcare system, with responsibility for policy development, regulatory compliance, and performance improvement. * **Healthcare Consultant:** Leveraging experience and expertise to provide consulting services to healthcare organizations, helping them improve their operations and patient care outcomes. WVU Medicine is committed to providing opportunities for professional growth and development, offering training programs, mentorship opportunities, and tuition reimbursement to help employees advance their careers. ## Salary & Benefits While the exact salary for the Ambulatory Supervisor Non-RN position is not explicitly stated, the estimated competitive market range for this role in Bridgeport, West Virginia, is between $45,000 and $65,000 per year. This estimate is based on industry standards, experience level, and the responsibilities of the position. Actual salary may vary based on qualifications and negotiation. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, which may include: * Comprehensive health insurance (medical, dental, vision) * Paid time off (PTO) for vacation, sick leave, and holidays * Retirement plan with employer matching contributions * Life insurance * Disability insurance (short-term and long-term) * Employee assistance program (EAP) for mental health and well-being * Tuition reimbursement for continuing education and professional development * Wellness programs and resources * Employee discounts on WVU Medicine services and products * Flexible spending accounts (FSAs) for healthcare and dependent care expenses ## WVU Medicine Culture WVU Medicine is committed to creating a positive and supportive work environment for its employees. The organization values teamwork, collaboration, and respect, fostering a culture where employees feel valued and empowered to contribute their best. WVU Medicine is dedicated to providing high-quality patient care, and employees are encouraged to embody the organization's core values of service, curiosity, respect, accountability, and teamwork. The organization also places a strong emphasis on diversity and inclusion, creating a welcoming and equitable environment for all employees. WVU Medicine promotes a healthy work-life balance, offering flexible work arrangements and wellness programs to support employee well-being. ## How to Apply To apply for the Ambulatory Supervisor Non-RN position at WVU Medicine's Jackson General Hospital, please click the "Apply" button located at the top of this job posting. Complete the online application in full, providing accurate and up-to-date information about your education, experience, and qualifications. Be sure to attach your resume and any other relevant documents. If you meet the minimum qualifications for the position, you will be contacted for an interview. WVU Medicine is an equal opportunity employer and welcomes applications from all qualified candidates. ## Frequently Asked Questions (FAQ) **Q1: What are the minimum qualifications for this position?** A1: The minimum qualifications include a high school diploma or equivalent, Basic Life Support (BLS) certification within 30 days of hire, and three (3) years of health care experience. **Q2: Is supervisory experience required?** A2: While not required, two (2) years in a healthcare management/supervisory position is preferred. **Q3: What are the key responsibilities of an Ambulatory Supervisor?** A3: Key responsibilities include supervising patient care activities, providing daily staff supervision, monitoring policy adherence, coaching staff, and resolving patient complaints. **Q4: What skills are important for success in this role?** A4: Important skills include communication, problem-solving, leadership, organization, and knowledge of healthcare operations. **Q5: What opportunities are there for professional development at WVU Medicine?** A5: WVU Medicine offers tuition reimbursement, training programs, and mentorship opportunities to support employee growth. **Q6: What is the work environment like at Jackson General Hospital?** A6: The work environment is a clinical environment with regular and constant exposure to communicable diseases, hazardous materials, and other conditions common to a healthcare setting. **Q7: What is the physical requirement of the role?** A7: The role may require lifting up to 60 pounds, pushing carts, and positioning patients, less than 50% of work time. May require bending and stretching movements. **Q8: How does WVU Medicine support work-life balance?** A8: WVU Medicine offers flexible work arrangements and wellness programs to support employee well-being. **Q9: Is relocation assistance available for this position?** A9: Relocation assistance may be available depending on the candidate and the specific circumstances. Please discuss this with the hiring manager during the interview process. **Q10: Where is Jackson General Hospital located?** A10: Jackson General Hospital is located in Bridgeport, West Virginia.