Associate Help Desk Technician Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Associate Help Desk Technician Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Associate Help Desk Technician at WVU Medicine: Join Our IT Support Team
Role Overview
Are you passionate about technology and helping others? WVU Medicine is seeking a highly motivated and customer-focused Associate Help Desk Technician to join our Information Technology Center in Morgantown, West Virginia. In this casual role, you will be the first point of contact for end-users, providing technical support for a wide range of computer applications, hardware, and related issues. You will log and monitor customer incidents, problems, and requests, ensuring timely resolution and exceptional customer service. If you have a strong understanding of computer systems, excellent communication skills, and a desire to contribute to a leading healthcare organization, we encourage you to apply!
A Day in the Life of an Associate Help Desk Technician
As an Associate Help Desk Technician, your day will be filled with diverse tasks and challenges. Here's a glimpse of what you can expect:
- Responding to Customer Inquiries: Answering phone calls and responding to emails from end-users seeking technical assistance.
- Troubleshooting Issues: Diagnosing and resolving a variety of computer-related problems, including hardware malfunctions, software errors, and network connectivity issues.
- Logging and Tracking Incidents: Accurately documenting all customer interactions and technical issues in the incident management system.
- Escalating Complex Issues: Identifying and escalating complex problems to senior IT staff for further investigation and resolution.
- User Provisioning: Creating and managing user accounts, ensuring proper access and security protocols are followed.
- Monitoring System Performance: Monitoring system alerts, downtimes, and advisories, and escalating issues to the appropriate support teams.
- Knowledge Base Contribution: Creating and updating knowledge base articles to assist other help desk technicians and end-users.
- Data Center Operations: Assisting with monitoring the ongoing operations of the Data Center Facility.
Why Morgantown, West Virginia?
Morgantown, West Virginia, offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a vibrant cultural scene, a diverse population, and a thriving job market. Outdoor enthusiasts will appreciate the area's scenic beauty, with opportunities for hiking, biking, and fishing. Plus, Morgantown's affordable cost of living makes it an attractive place to live and work.
Career Path and Advancement Opportunities
WVU Medicine is committed to employee growth and development. The Associate Help Desk Technician role is an excellent starting point for a career in IT. With experience and continued education, you can advance to positions such as:
- Help Desk Technician
- Senior Help Desk Technician
- System Administrator
- Network Administrator
- IT Support Specialist
WVU Medicine also offers tuition reimbursement and professional development programs to help you achieve your career goals.
Salary and Benefits
The estimated salary range for an Associate Help Desk Technician at WVU Medicine is $35,000 to $55,000 per year. WVU Medicine also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation time
- Retirement plan with employer matching
- Life insurance
- Disability insurance
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Wellness programs
- Employee discounts
WVU Medicine Culture: A Commitment to Excellence
WVU Medicine is West Virginia's premier academic health system, committed to providing the best healthcare to the people of West Virginia and beyond. We foster a culture of teamwork, innovation, and continuous improvement. Our employees are passionate about making a difference in the lives of our patients and their families. At WVU Medicine, you will be part of a supportive and collaborative environment where your contributions are valued and recognized.
How to Apply
To apply for the Associate Help Desk Technician position, please click the "Apply" button at the top of this page and complete the online application. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to reviewing your application!
Frequently Asked Questions (FAQ)
- What are the minimum qualifications for this position?
A high school diploma or equivalent AND two (2) years of help desk call center, customer service, or application support experience OR an Associate degree or certificate of course completion in a technical related field OR currently enrolled and entering the Third Year of a Bachelor’s Degree Program in Computer Science, Information Technology, Business, or informatics related field.
- What are the preferred qualifications for this position?
A Bachelor’s degree in computer science, information technology, business, or informatics related field is preferred. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer certifications are also preferred.
- What are the core duties and responsibilities of this position?
The core duties include providing first-level support for caller requests, using the Incident Management documentation system, monitoring system-wide alerts, and documenting all calls in the incident management software.
- What skills are needed for this position?
Skills needed include help desk support, customer service, technical support, troubleshooting, incident management, IT security, user provisioning, and documentation.
- What is the typical work environment like?
The work environment is typically in an office setting, but may also involve remote work and attending meetings either in-person or remotely.
- What opportunities are there for professional development?
WVU Medicine offers tuition reimbursement and professional development programs to help employees achieve their career goals.
- What is the salary range for this position?
The estimated salary range is $35,000 to $55,000 per year.
- What benefits are offered with this position?
Benefits include comprehensive health insurance, paid time off, retirement plan with employer matching, life insurance, and disability insurance.
- How can I apply for this position?
Click the “Apply” button at the top of this page and complete the online application.
- Who should I contact if I have questions about this position?
Please contact the WVU Medicine Human Resources department for any inquiries about this position. Contact information can be found on the WVU Medicine website.
Locations
- Morgantown, West Virginia, United States
Salary
38,500 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Help Desk Supportintermediate
- Customer Serviceintermediate
- Technical Supportintermediate
- Troubleshootingintermediate
- Incident Managementintermediate
- IT Securityintermediate
- User Provisioningintermediate
- Documentationintermediate
- Data Center Operationsintermediate
- Computer Hardwareintermediate
- Computer Softwareintermediate
- Operating Systemsintermediate
- Microsoft Directory Servicesintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Time Managementintermediate
- Multi-taskingintermediate
- Active Directoryintermediate
- Remote Supportintermediate
- Call Center Operationsintermediate
Required Qualifications
- High school diploma or equivalent required. (experience)
- Two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR Currently enrolled and entering Third Year of Bachelor’s Degree Program in Computer Science, Information Technology, Business, or informatics related field. (experience)
- Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT. (experience)
- Bachelor’s degree in computer science, information technology, business or informatics related field preferred. (experience)
- CompTIA A+ Certification preferred. (experience)
- Cisco CCNA preferred. (experience)
- HDI Help Desk Technician certification preferred. (experience)
- Microsoft Certified Professional preferred. (experience)
- Microsoft Certified Systems Engineer preferred. (experience)
- Knowledge of desktop operating systems. (experience)
- Basic working knowledge of Microsoft Directory Services and user interface. (experience)
Responsibilities
- Provide first-level support for caller requests, including troubleshooting, escalation, and resolution.
- Use Incident Management documentation system for all incidents, problems, and changes.
- Provide knowledge base materials in required format to be documented to the Leadership/approver.
- Monitor system-wide alerts, downtimes, and advisories, document and escalate to the appropriate support team by providing notification, updates, and resolution as required.
- Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person.
- Effectively use the Help Desk phone system as well as all hold, handling, and routing state features.
- Effectively use organizational chart and understand enterprise-wide chain-of-command.
- Field 40+ calls on average per daytime/weekday shift while delivering excellent customer service.
- Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
- Clearly and accurately document all calls in incident management software for detailed tracking of incident reporting.
- Route all manually assigned Incidents appropriately.
- Use appropriate spelling, grammar, and context when documenting incidents, problems, changes, and customer correspondence.
- Demonstrate knowledge of currently implemented desktop operating systems.
- Demonstrate basic working knowledge of Microsoft Directory Services and user interface.
- Learn and stay updated on new technologies and systems relevant to the help desk role.
- Adhere to all WVU Medicine policies and procedures.
- Maintain confidentiality of patient and employee information.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation time
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discounts
- general: On-site parking or transportation assistance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Dependent care assistance
- general: Employee recognition programs
- general: Career advancement opportunities within WVU Medicine
- general: Supportive work environment
- general: Opportunities for community involvement
- general: Access to WVU Medicine facilities and resources
- general: Competitive salary and compensation package
Tags & Categories
Answer 10 quick questions to check your fit for Associate Help Desk Technician Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs
Associate Help Desk Technician Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Associate Help Desk Technician Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Associate Help Desk Technician at WVU Medicine: Join Our IT Support Team
Role Overview
Are you passionate about technology and helping others? WVU Medicine is seeking a highly motivated and customer-focused Associate Help Desk Technician to join our Information Technology Center in Morgantown, West Virginia. In this casual role, you will be the first point of contact for end-users, providing technical support for a wide range of computer applications, hardware, and related issues. You will log and monitor customer incidents, problems, and requests, ensuring timely resolution and exceptional customer service. If you have a strong understanding of computer systems, excellent communication skills, and a desire to contribute to a leading healthcare organization, we encourage you to apply!
A Day in the Life of an Associate Help Desk Technician
As an Associate Help Desk Technician, your day will be filled with diverse tasks and challenges. Here's a glimpse of what you can expect:
- Responding to Customer Inquiries: Answering phone calls and responding to emails from end-users seeking technical assistance.
- Troubleshooting Issues: Diagnosing and resolving a variety of computer-related problems, including hardware malfunctions, software errors, and network connectivity issues.
- Logging and Tracking Incidents: Accurately documenting all customer interactions and technical issues in the incident management system.
- Escalating Complex Issues: Identifying and escalating complex problems to senior IT staff for further investigation and resolution.
- User Provisioning: Creating and managing user accounts, ensuring proper access and security protocols are followed.
- Monitoring System Performance: Monitoring system alerts, downtimes, and advisories, and escalating issues to the appropriate support teams.
- Knowledge Base Contribution: Creating and updating knowledge base articles to assist other help desk technicians and end-users.
- Data Center Operations: Assisting with monitoring the ongoing operations of the Data Center Facility.
Why Morgantown, West Virginia?
Morgantown, West Virginia, offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a vibrant cultural scene, a diverse population, and a thriving job market. Outdoor enthusiasts will appreciate the area's scenic beauty, with opportunities for hiking, biking, and fishing. Plus, Morgantown's affordable cost of living makes it an attractive place to live and work.
Career Path and Advancement Opportunities
WVU Medicine is committed to employee growth and development. The Associate Help Desk Technician role is an excellent starting point for a career in IT. With experience and continued education, you can advance to positions such as:
- Help Desk Technician
- Senior Help Desk Technician
- System Administrator
- Network Administrator
- IT Support Specialist
WVU Medicine also offers tuition reimbursement and professional development programs to help you achieve your career goals.
Salary and Benefits
The estimated salary range for an Associate Help Desk Technician at WVU Medicine is $35,000 to $55,000 per year. WVU Medicine also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation time
- Retirement plan with employer matching
- Life insurance
- Disability insurance
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Wellness programs
- Employee discounts
WVU Medicine Culture: A Commitment to Excellence
WVU Medicine is West Virginia's premier academic health system, committed to providing the best healthcare to the people of West Virginia and beyond. We foster a culture of teamwork, innovation, and continuous improvement. Our employees are passionate about making a difference in the lives of our patients and their families. At WVU Medicine, you will be part of a supportive and collaborative environment where your contributions are valued and recognized.
How to Apply
To apply for the Associate Help Desk Technician position, please click the "Apply" button at the top of this page and complete the online application. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to reviewing your application!
Frequently Asked Questions (FAQ)
- What are the minimum qualifications for this position?
A high school diploma or equivalent AND two (2) years of help desk call center, customer service, or application support experience OR an Associate degree or certificate of course completion in a technical related field OR currently enrolled and entering the Third Year of a Bachelor’s Degree Program in Computer Science, Information Technology, Business, or informatics related field.
- What are the preferred qualifications for this position?
A Bachelor’s degree in computer science, information technology, business, or informatics related field is preferred. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer certifications are also preferred.
- What are the core duties and responsibilities of this position?
The core duties include providing first-level support for caller requests, using the Incident Management documentation system, monitoring system-wide alerts, and documenting all calls in the incident management software.
- What skills are needed for this position?
Skills needed include help desk support, customer service, technical support, troubleshooting, incident management, IT security, user provisioning, and documentation.
- What is the typical work environment like?
The work environment is typically in an office setting, but may also involve remote work and attending meetings either in-person or remotely.
- What opportunities are there for professional development?
WVU Medicine offers tuition reimbursement and professional development programs to help employees achieve their career goals.
- What is the salary range for this position?
The estimated salary range is $35,000 to $55,000 per year.
- What benefits are offered with this position?
Benefits include comprehensive health insurance, paid time off, retirement plan with employer matching, life insurance, and disability insurance.
- How can I apply for this position?
Click the “Apply” button at the top of this page and complete the online application.
- Who should I contact if I have questions about this position?
Please contact the WVU Medicine Human Resources department for any inquiries about this position. Contact information can be found on the WVU Medicine website.
Locations
- Morgantown, West Virginia, United States
Salary
38,500 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Help Desk Supportintermediate
- Customer Serviceintermediate
- Technical Supportintermediate
- Troubleshootingintermediate
- Incident Managementintermediate
- IT Securityintermediate
- User Provisioningintermediate
- Documentationintermediate
- Data Center Operationsintermediate
- Computer Hardwareintermediate
- Computer Softwareintermediate
- Operating Systemsintermediate
- Microsoft Directory Servicesintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Time Managementintermediate
- Multi-taskingintermediate
- Active Directoryintermediate
- Remote Supportintermediate
- Call Center Operationsintermediate
Required Qualifications
- High school diploma or equivalent required. (experience)
- Two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR Currently enrolled and entering Third Year of Bachelor’s Degree Program in Computer Science, Information Technology, Business, or informatics related field. (experience)
- Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT. (experience)
- Bachelor’s degree in computer science, information technology, business or informatics related field preferred. (experience)
- CompTIA A+ Certification preferred. (experience)
- Cisco CCNA preferred. (experience)
- HDI Help Desk Technician certification preferred. (experience)
- Microsoft Certified Professional preferred. (experience)
- Microsoft Certified Systems Engineer preferred. (experience)
- Knowledge of desktop operating systems. (experience)
- Basic working knowledge of Microsoft Directory Services and user interface. (experience)
Responsibilities
- Provide first-level support for caller requests, including troubleshooting, escalation, and resolution.
- Use Incident Management documentation system for all incidents, problems, and changes.
- Provide knowledge base materials in required format to be documented to the Leadership/approver.
- Monitor system-wide alerts, downtimes, and advisories, document and escalate to the appropriate support team by providing notification, updates, and resolution as required.
- Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person.
- Effectively use the Help Desk phone system as well as all hold, handling, and routing state features.
- Effectively use organizational chart and understand enterprise-wide chain-of-command.
- Field 40+ calls on average per daytime/weekday shift while delivering excellent customer service.
- Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
- Clearly and accurately document all calls in incident management software for detailed tracking of incident reporting.
- Route all manually assigned Incidents appropriately.
- Use appropriate spelling, grammar, and context when documenting incidents, problems, changes, and customer correspondence.
- Demonstrate knowledge of currently implemented desktop operating systems.
- Demonstrate basic working knowledge of Microsoft Directory Services and user interface.
- Learn and stay updated on new technologies and systems relevant to the help desk role.
- Adhere to all WVU Medicine policies and procedures.
- Maintain confidentiality of patient and employee information.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation time
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discounts
- general: On-site parking or transportation assistance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Dependent care assistance
- general: Employee recognition programs
- general: Career advancement opportunities within WVU Medicine
- general: Supportive work environment
- general: Opportunities for community involvement
- general: Access to WVU Medicine facilities and resources
- general: Competitive salary and compensation package
Tags & Categories
Answer 10 quick questions to check your fit for Associate Help Desk Technician Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs