Centralized Scheduler - Pulmonology: Join WVU Medicine in Charleston, WV

Role Overview

Are you a detail-oriented and customer-focused individual with a passion for healthcare? WVU Medicine's Pulmonary Associates of Charleston is seeking a Centralized Scheduler to join our dynamic team. As a Centralized Scheduler, you will be responsible for managing outpatient scheduling, registration, and related administrative tasks for our pulmonology clinics. This role requires excellent communication, organizational, and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will play a vital role in ensuring that our patients receive the timely and efficient care they need.

A Day in the Life of a Centralized Scheduler

As a Centralized Scheduler, your day will be filled with a variety of tasks that directly impact patient care and clinic efficiency. Here's a glimpse into what your day might look like:

• Morning: Arrive at the clinic and prepare your workstation. Check for any urgent scheduling requests or messages from patients or staff. Review the day's schedule and identify any potential conflicts or gaps.
• Patient Check-in: Greet patients as they arrive for their appointments. Verify their insurance information and update their medical records as needed. Collect co-payments and ensure that all necessary paperwork is completed.
• Scheduling Appointments: Answer phone calls and respond to emails from patients seeking to schedule, reschedule, or cancel appointments. Use your knowledge of pulmonology procedures and clinic guidelines to schedule appointments appropriately.
• Referral and Authorization Management: Process referrals and authorizations from referring physicians. Ensure that all necessary documentation is obtained and verified before scheduling appointments.
• Communication and Coordination: Communicate with physicians, nurses, and other healthcare professionals to coordinate patient care. Notify relevant staff members of any changes to the schedule.
• Problem-Solving: Resolve scheduling conflicts and address patient concerns in a timely and professional manner. Collaborate with colleagues to find solutions to complex scheduling issues.
• End of Day: Reconcile the cash drawer and prepare deposits. Complete any outstanding tasks, such as updating patient records or processing referrals. Review the next day's schedule and prepare for upcoming appointments.

Why Charleston, West Virginia?

Charleston, the capital city of West Virginia, offers a unique blend of small-town charm and big-city amenities. Nestled in the Kanawha Valley, Charleston is surrounded by stunning natural beauty, including rolling hills, lush forests, and the Kanawha River. The city boasts a rich history and culture, with numerous museums, art galleries, and theaters to explore. Charleston also offers a vibrant culinary scene, with a diverse range of restaurants serving everything from traditional Appalachian fare to international cuisine.

In addition to its cultural attractions, Charleston offers a high quality of life at an affordable price. The cost of living is significantly lower than the national average, making it an attractive option for young professionals and families. The city also has a strong sense of community, with numerous local events and festivals throughout the year. Charleston is also conveniently located within driving distance of several major cities, including Pittsburgh, Columbus, and Washington, D.C.

Career Path for Centralized Schedulers at WVU Medicine

WVU Medicine is committed to providing its employees with opportunities for growth and advancement. As a Centralized Scheduler, you can advance your career within the organization through various pathways. Some potential career paths include:

• Senior Centralized Scheduler: With experience and demonstrated expertise, you can advance to a Senior Centralized Scheduler role. In this role, you will take on additional responsibilities, such as training new employees, mentoring junior staff members, and leading process improvement initiatives.
• Scheduling Supervisor: With strong leadership skills and a proven track record of success, you can advance to a Scheduling Supervisor role. In this role, you will oversee the scheduling operations of a specific clinic or department. You will be responsible for managing a team of Centralized Schedulers, ensuring that scheduling processes are efficient and effective.
• Patient Access Manager: With experience in patient access and revenue cycle management, you can advance to a Patient Access Manager role. In this role, you will be responsible for overseeing all aspects of patient access, including scheduling, registration, insurance verification, and billing. You will work closely with other departments to ensure that patients have a seamless and positive experience.

Salary and Benefits

WVU Medicine offers a competitive salary and benefits package to its employees. The salary for a Centralized Scheduler typically ranges from $30,000 to $45,000 per year, depending on experience and qualifications. In addition to salary, WVU Medicine offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision insurance plans are available to employees and their families.
• Paid Time Off: Employees accrue paid time off (PTO) for vacation, sick leave, and holidays.
• Retirement Plan: WVU Medicine offers a retirement plan with employer matching contributions.
• Life Insurance: Basic life insurance is provided to all employees, with the option to purchase additional coverage.
• Disability Insurance: Short-term and long-term disability insurance plans are available.
• Flexible Spending Accounts: Employees can contribute to flexible spending accounts (FSAs) for healthcare and dependent care expenses.
• Employee Assistance Program: WVU Medicine offers an employee assistance program (EAP) to provide confidential counseling and support services to employees and their families.
• Tuition Reimbursement: WVU Medicine offers tuition reimbursement to employees who pursue continuing education or professional development opportunities.

WVU Medicine Culture

WVU Medicine is committed to creating a positive and supportive work environment for its employees. The organization values teamwork, collaboration, and respect. WVU Medicine also prioritizes patient safety and quality care.

WVU Medicine fosters a culture of learning and development. Employees are encouraged to participate in training programs, workshops, and conferences to enhance their skills and knowledge. The organization also provides opportunities for career advancement and growth.

How to Apply

To apply for the Centralized Scheduler position at WVU Medicine, please visit our careers website at [Insert Link Here]. Submit your resume and cover letter, highlighting your qualifications and experience. Be sure to emphasize your skills in scheduling, customer service, and communication.

WVU Medicine is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent and a satisfactory state criminal background check (and Federal, if applicable).

2. What are the key responsibilities of a Centralized Scheduler?

   The key responsibilities include scheduling appointments, registering patients, verifying insurance information, and providing excellent customer service.

3. What skills are important for success in this role?

   Important skills include communication, organization, problem-solving, and computer proficiency.

4. What is the typical career path for a Centralized Scheduler at WVU Medicine?

   Potential career paths include Senior Centralized Scheduler, Scheduling Supervisor, and Patient Access Manager.

5. What benefits does WVU Medicine offer to its employees?

   WVU Medicine offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, and more.

6. What is the work environment like at WVU Medicine?

   WVU Medicine fosters a positive and supportive work environment that values teamwork and collaboration.

7. How does WVU Medicine support employee development?

   WVU Medicine provides opportunities for training, professional development, and career advancement.

8. Is previous experience in a medical office required?

   Previous experience in a medical office setting is preferred but not always required.

9. What is the dress code for Centralized Schedulers?

   The dress code is typically business casual, with specific guidelines provided by the department.

10. Where is the Pulmonary Associates of Charleston located?

    The Pulmonary Associates of Charleston is located in Charleston, West Virginia. [Insert Specific Address Here]