Centralized Scheduler - Reynolds Memorial Hospital, WVU Medicine

Role Overview

The Centralized Scheduler at Reynolds Memorial Hospital (RMH), part of the WVU Medicine network, plays a crucial role in ensuring the smooth operation of outpatient clinics, particularly in medical oncology. This position involves managing the scheduling, registration, and overall coordination of patient appointments. The scheduler acts as a primary point of contact for patients, ensuring they receive timely and appropriate care. The role requires a high degree of organization, attention to detail, and excellent communication skills to effectively manage patient flow and support the clinical team.

Day in the Life

A typical day for a Centralized Scheduler at RMH includes:

• Scheduling Appointments: Coordinating and scheduling outpatient visits and procedures across multiple ambulatory clinics. This involves understanding the medical appropriateness of appointments and adhering to scheduling guidelines.
• Patient Registration: Registering new patients and updating existing patient information, ensuring accuracy and completeness.
• Communication: Answering phone calls, responding to emails, and addressing patient inquiries and concerns in a professional and timely manner.
• Insurance Verification: Verifying patient insurance information and obtaining necessary referrals and authorizations.
• Payment Collection: Collecting co-payments and other payments at the time of service and reconciling the cash drawer at the end of the day.
• Coordination: Working closely with medical staff, including physicians and nurses, to ensure seamless patient care.
• Problem Solving: Addressing scheduling conflicts, resolving patient issues, and identifying opportunities for process improvement.

Why Glen Dale, West Virginia?

Glen Dale, West Virginia, offers a unique blend of small-town charm and access to larger metropolitan areas. Working at Reynolds Memorial Hospital in Glen Dale provides an opportunity to be part of a close-knit community while contributing to a leading healthcare system. The area boasts:

• Affordable Living: Lower cost of living compared to many other parts of the country.
• Community Atmosphere: A friendly and supportive community environment.
• Outdoor Activities: Proximity to outdoor recreational activities, including hiking, fishing, and boating.
• Accessibility: Easy access to larger cities like Wheeling and Pittsburgh for additional amenities and entertainment.
• Work-Life Balance: A more relaxed pace of life, allowing for a better work-life balance.

Career Path

The Centralized Scheduler position can serve as a stepping stone to various career paths within WVU Medicine. Potential advancement opportunities include:

• Senior Scheduler: Taking on additional responsibilities and mentoring junior schedulers.
• Scheduling Supervisor: Overseeing the scheduling team and ensuring efficient operations.
• Patient Access Manager: Managing patient access services and implementing process improvements.
• Healthcare Administration: Pursuing roles in healthcare administration, such as clinic management or operations management.
• Training and Development: Becoming a trainer to help new employees learn scheduling and registration processes.

WVU Medicine encourages professional growth and provides opportunities for employees to develop their skills and advance their careers.

Salary and Benefits

The salary for a Centralized Scheduler at Reynolds Memorial Hospital is competitive and commensurate with experience. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) or other retirement plan with employer match.
• Life Insurance: Basic and supplemental life insurance options.
• Disability Insurance: Short-term and long-term disability coverage.
• Employee Assistance Program: Confidential counseling and support services.
• Wellness Programs: Resources and programs to promote employee health and well-being.
• Tuition Reimbursement: Financial assistance for continuing education.
• Employee Discounts: Discounts on WVU Medicine services and other products and services.

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care and fostering a supportive and collaborative work environment. The culture at WVU Medicine emphasizes:

• Patient-Centered Care: Putting patients first and providing compassionate, high-quality care.
• Teamwork: Working together to achieve common goals and support one another.
• Innovation: Embracing new ideas and technologies to improve patient care and efficiency.
• Professional Development: Providing opportunities for employees to grow and advance their careers.
• Diversity and Inclusion: Creating a welcoming and inclusive environment for all employees and patients.
• Community Engagement: Partnering with local organizations to improve the health and well-being of the community.

How to Apply

To apply for the Centralized Scheduler position at Reynolds Memorial Hospital, please click the "Apply" button at the top of this page and complete the online application. Be sure to include your resume and cover letter, highlighting your relevant skills and experience. The online application is the primary method for applying and being considered for this position.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Centralized Scheduler? The key responsibilities include scheduling appointments, registering patients, verifying insurance, collecting payments, and providing excellent customer service.
2. What qualifications are required for this position? A high school diploma or equivalent is required, along with strong organizational and communication skills. Experience with scheduling software and medical terminology is preferred.
3. What is the typical work schedule for a Centralized Scheduler? The typical work schedule is Monday through Friday, with occasional weekends or evenings as needed. Specific hours may vary depending on the needs of the clinic.
4. What opportunities are there for professional development? WVU Medicine offers various professional development opportunities, including training programs, tuition reimbursement, and opportunities for advancement.
5. What is the dress code for this position? The dress code is business casual, with professional attire required for certain events or meetings.
6. What is the interview process like? The interview process typically includes an initial phone screening, followed by an in-person interview with the hiring manager and other members of the team.
7. What is the company culture like at WVU Medicine? WVU Medicine has a patient-centered, team-oriented culture that values innovation, professional development, and diversity.
8. What are the benefits of working at Reynolds Memorial Hospital? Benefits include health insurance, paid time off, retirement plan, life insurance, disability insurance, and employee assistance program.
9. How does WVU Medicine support work-life balance? WVU Medicine offers flexible scheduling options, wellness programs, and other resources to help employees balance their work and personal lives.
10. What is the best way to prepare for an interview for this position? Review the job description, research WVU Medicine and Reynolds Memorial Hospital, and prepare examples of your relevant skills and experience. Practice answering common interview questions and be prepared to ask questions about the position and the company.