Centralized Scheduler Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Centralized Scheduler Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Centralized Scheduler at WVU Medicine Golisano Children's Hospital
Role Overview
The Centralized Scheduler at WVU Medicine Golisano Children's Hospital plays a vital role in coordinating outpatient visits and procedures for multiple ambulatory clinics. This position involves scheduling, canceling, and rescheduling appointments while ensuring accurate registration and efficient patient flow. The scheduler acts as a primary point of contact for patients, providing excellent customer service and ensuring a positive experience.A Day in the Life
A typical day for a Centralized Scheduler includes: * Checking in and checking out patients, prioritizing based on their needs. * Obtaining and verifying patient information, including insurance details and referral authorizations. * Scheduling and registering patients according to established guidelines and medical appropriateness. * Coordinating follow-up appointments and testing with patients upon check-out. * Managing patient inquiries and complaints, escalating issues to supervisors or patient representatives as needed. * Collecting time-of-service payments and copayments. * Reconciling the cash drawer at the end of the day. * Completing work queues and daily tasks efficiently. * Responding to patient communications promptly.Why Morgantown, West Virginia?
Morgantown offers a vibrant community with a blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown provides a diverse cultural scene, numerous outdoor recreational opportunities, and a low cost of living. The city is known for its friendly atmosphere, excellent schools, and access to quality healthcare.Career Path
The Centralized Scheduler position can serve as a stepping stone to various career paths within WVU Medicine. Opportunities for advancement may include: * Senior Scheduler * Scheduling Supervisor * Patient Access Manager * Revenue Cycle Specialist * Healthcare Administration rolesSalary & Benefits
The estimated salary range for a Centralized Scheduler in Morgantown, West Virginia, is $30,000 to $40,000 per year. WVU Medicine offers a comprehensive benefits package, including: * Health insurance (medical, dental, vision) * Paid time off (PTO) and holidays * Retirement savings plan with employer matching * Life insurance and disability coverage * Flexible spending accounts (FSAs) * Employee assistance program (EAP) * Wellness programs * Tuition reimbursement * Employee discountsWVU Medicine Culture
WVU Medicine is committed to providing exceptional patient care and fostering a supportive work environment. The organization values teamwork, innovation, and continuous improvement. Employees are encouraged to develop their skills and advance their careers through various training and development programs.How to Apply
To apply for the Centralized Scheduler position at WVU Medicine Golisano Children's Hospital, please click the "Apply" button located at the top of this page and complete the application in full. ## Frequently Asked Questions (FAQ) **1. What are the minimum qualifications for this position?** The minimum qualifications include a high school diploma or equivalent, and successful completion of state and federal background checks (if applicable). **2. What skills are essential for a Centralized Scheduler?** Essential skills include scheduling, patient registration, customer service, communication, data entry, and computer proficiency. **3. What are the core responsibilities of a Centralized Scheduler?** Core responsibilities include scheduling appointments, verifying patient information, collecting payments, and managing patient inquiries. **4. What is the typical work environment for this role?** The work environment is a standard office setting. **5. What physical requirements are expected of a Centralized Scheduler?** The role requires the ability to sit for extended periods of time. **6. What opportunities for advancement are available?** Advancement opportunities may include Senior Scheduler, Scheduling Supervisor, and other management roles. **7. Does WVU Medicine offer benefits?** Yes, WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and retirement savings plans. **8. Is prior experience in a healthcare setting required?** Prior experience in a healthcare setting is preferred but not always required. **9. What type of training is provided for this position?** WVU Medicine provides on-the-job training and access to various professional development resources. **10. How does WVU Medicine support employee well-being?** WVU Medicine offers wellness programs, an employee assistance program (EAP), and a supportive work environment to promote employee well-being. **11. What software or systems are used in this role?** The role uses Electronic Health Records (EHR) systems and scheduling software. **12. What is the dress code?** The dress code is professional and business casual. **13. How many days of paid time off are offered?** The amount of paid time off (PTO) varies based on years of service and position but generally includes vacation, sick, and personal leave. **14. Is there opportunity for overtime?** Occasional overtime may be available depending on departmental needs. **15. How is performance evaluated in this role?** Performance is evaluated through regular performance reviews and feedback sessions with supervisors.Locations
- Morgantown, West Virginia, United States
Salary
Estimated Salary Rangemedium confidence
33,000 - 44,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Schedulingintermediate
- Patient Registrationintermediate
- Customer Serviceintermediate
- Communication (Written and Verbal)intermediate
- Data Entryintermediate
- Cash Handlingintermediate
- Payment Collectionintermediate
- Appointment Coordinationintermediate
- Referral Managementintermediate
- Insurance Verificationintermediate
- Medical Terminologyintermediate
- Problem Solvingintermediate
- Conflict Resolutionintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Electronic Health Records (EHR) systemsintermediate
- Computer skillsintermediate
Required Qualifications
- High School diploma or equivalent required. (experience)
- Must pass state criminal background check. (experience)
- Federal background check required (if applicable). (experience)
- Strong understanding of scheduling and registration guidelines. (experience)
- Knowledge of medical appropriateness criteria for scheduling. (experience)
- Familiarity with insurance verification processes. (experience)
- Ability to handle sensitive patient information with confidentiality. (experience)
- Proficiency in using computer systems and software. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Strong attention to detail and accuracy. (experience)
- Ability to handle multiple tasks and prioritize effectively. (experience)
- Knowledge of medical terminology is preferred. (experience)
- Experience with electronic health record (EHR) systems is a plus. (experience)
Responsibilities
- Schedule, cancel, and reschedule outpatient visits and procedures for multiple ambulatory clinics.
- Collect all necessary patient information for scheduling and registration preparation.
- Check in and check out patients in accordance with scheduling and registration guidelines.
- Prioritize patients according to their needs during check-in and check-out processes.
- Obtain and verify patient guarantor information at least once a year to ensure record accuracy.
- Generate referrals and authorizations if needed during the verification process.
- Schedule and register patients based on scheduling guidelines and medical appropriateness within the appropriate clinic.
- Ensure all follow-up appointments and testing are coordinated with the patient upon check-out.
- Collect all necessary information from patients to schedule and register them for appointments.
- Identify and communicate the need for scheduling modifications and development to appropriate personnel.
- Notify appropriate personnel of any scheduling changes due to patient cancellations in a timely fashion.
- Receive and respond to patient and staff needs and complaints appropriately within the patient care environment.
- Involve department supervisors and patient representatives as needed to resolve issues.
- Consult with referring physician's offices to ensure written or electronic orders exist and obtain them as needed.
- Verify the completeness of written orders and notes upon receipt.
- Document all requests for outside orders.
- Collect all time-of-service payments and copayments from patients during check-in or check-out.
- Reconcile the cash drawer and all contents at the end of each day.
- Report any discrepancies within the cash drawer to the Supervisor or Manager immediately.
- Collect all signatures on waivers for managed care at the point of check-in.
- Complete work queues as needed in a timely fashion and manage daily tasks according to the scheduling area.
- Respond to all patient communication in a timely manner, ensuring effective and professional correspondence.
Benefits
- general: Comprehensive health insurance coverage, including medical, dental, and vision plans.
- general: Generous paid time off (PTO) accrual for vacation, sick leave, and personal days.
- general: Paid holidays throughout the year, providing opportunities for rest and celebration.
- general: Competitive retirement savings plan with employer matching contributions to help secure your future.
- general: Life insurance and disability coverage to protect you and your family in unforeseen circumstances.
- general: Flexible spending accounts (FSAs) for pre-tax healthcare and dependent care expenses.
- general: Employee assistance program (EAP) offering confidential counseling and support services.
- general: Wellness programs and resources to promote physical and mental well-being.
- general: Opportunities for professional development and continuing education to enhance your skills and career growth.
- general: Tuition reimbursement program to support further education and academic pursuits.
- general: Employee discounts on various products and services, including entertainment, travel, and retail.
- general: On-site childcare facilities or childcare assistance programs to support working parents.
- general: Commuter benefits to help offset the cost of transportation to and from work.
- general: Recognition programs to acknowledge and reward outstanding performance and contributions.
- general: A supportive and inclusive work environment where diversity is valued and respected.
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Answer 10 quick questions to check your fit for Centralized Scheduler Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
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Centralized Scheduler Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Centralized Scheduler Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Centralized Scheduler at WVU Medicine Golisano Children's Hospital
Role Overview
The Centralized Scheduler at WVU Medicine Golisano Children's Hospital plays a vital role in coordinating outpatient visits and procedures for multiple ambulatory clinics. This position involves scheduling, canceling, and rescheduling appointments while ensuring accurate registration and efficient patient flow. The scheduler acts as a primary point of contact for patients, providing excellent customer service and ensuring a positive experience.A Day in the Life
A typical day for a Centralized Scheduler includes: * Checking in and checking out patients, prioritizing based on their needs. * Obtaining and verifying patient information, including insurance details and referral authorizations. * Scheduling and registering patients according to established guidelines and medical appropriateness. * Coordinating follow-up appointments and testing with patients upon check-out. * Managing patient inquiries and complaints, escalating issues to supervisors or patient representatives as needed. * Collecting time-of-service payments and copayments. * Reconciling the cash drawer at the end of the day. * Completing work queues and daily tasks efficiently. * Responding to patient communications promptly.Why Morgantown, West Virginia?
Morgantown offers a vibrant community with a blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown provides a diverse cultural scene, numerous outdoor recreational opportunities, and a low cost of living. The city is known for its friendly atmosphere, excellent schools, and access to quality healthcare.Career Path
The Centralized Scheduler position can serve as a stepping stone to various career paths within WVU Medicine. Opportunities for advancement may include: * Senior Scheduler * Scheduling Supervisor * Patient Access Manager * Revenue Cycle Specialist * Healthcare Administration rolesSalary & Benefits
The estimated salary range for a Centralized Scheduler in Morgantown, West Virginia, is $30,000 to $40,000 per year. WVU Medicine offers a comprehensive benefits package, including: * Health insurance (medical, dental, vision) * Paid time off (PTO) and holidays * Retirement savings plan with employer matching * Life insurance and disability coverage * Flexible spending accounts (FSAs) * Employee assistance program (EAP) * Wellness programs * Tuition reimbursement * Employee discountsWVU Medicine Culture
WVU Medicine is committed to providing exceptional patient care and fostering a supportive work environment. The organization values teamwork, innovation, and continuous improvement. Employees are encouraged to develop their skills and advance their careers through various training and development programs.How to Apply
To apply for the Centralized Scheduler position at WVU Medicine Golisano Children's Hospital, please click the "Apply" button located at the top of this page and complete the application in full. ## Frequently Asked Questions (FAQ) **1. What are the minimum qualifications for this position?** The minimum qualifications include a high school diploma or equivalent, and successful completion of state and federal background checks (if applicable). **2. What skills are essential for a Centralized Scheduler?** Essential skills include scheduling, patient registration, customer service, communication, data entry, and computer proficiency. **3. What are the core responsibilities of a Centralized Scheduler?** Core responsibilities include scheduling appointments, verifying patient information, collecting payments, and managing patient inquiries. **4. What is the typical work environment for this role?** The work environment is a standard office setting. **5. What physical requirements are expected of a Centralized Scheduler?** The role requires the ability to sit for extended periods of time. **6. What opportunities for advancement are available?** Advancement opportunities may include Senior Scheduler, Scheduling Supervisor, and other management roles. **7. Does WVU Medicine offer benefits?** Yes, WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and retirement savings plans. **8. Is prior experience in a healthcare setting required?** Prior experience in a healthcare setting is preferred but not always required. **9. What type of training is provided for this position?** WVU Medicine provides on-the-job training and access to various professional development resources. **10. How does WVU Medicine support employee well-being?** WVU Medicine offers wellness programs, an employee assistance program (EAP), and a supportive work environment to promote employee well-being. **11. What software or systems are used in this role?** The role uses Electronic Health Records (EHR) systems and scheduling software. **12. What is the dress code?** The dress code is professional and business casual. **13. How many days of paid time off are offered?** The amount of paid time off (PTO) varies based on years of service and position but generally includes vacation, sick, and personal leave. **14. Is there opportunity for overtime?** Occasional overtime may be available depending on departmental needs. **15. How is performance evaluated in this role?** Performance is evaluated through regular performance reviews and feedback sessions with supervisors.Locations
- Morgantown, West Virginia, United States
Salary
Estimated Salary Rangemedium confidence
33,000 - 44,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Schedulingintermediate
- Patient Registrationintermediate
- Customer Serviceintermediate
- Communication (Written and Verbal)intermediate
- Data Entryintermediate
- Cash Handlingintermediate
- Payment Collectionintermediate
- Appointment Coordinationintermediate
- Referral Managementintermediate
- Insurance Verificationintermediate
- Medical Terminologyintermediate
- Problem Solvingintermediate
- Conflict Resolutionintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Electronic Health Records (EHR) systemsintermediate
- Computer skillsintermediate
Required Qualifications
- High School diploma or equivalent required. (experience)
- Must pass state criminal background check. (experience)
- Federal background check required (if applicable). (experience)
- Strong understanding of scheduling and registration guidelines. (experience)
- Knowledge of medical appropriateness criteria for scheduling. (experience)
- Familiarity with insurance verification processes. (experience)
- Ability to handle sensitive patient information with confidentiality. (experience)
- Proficiency in using computer systems and software. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Strong attention to detail and accuracy. (experience)
- Ability to handle multiple tasks and prioritize effectively. (experience)
- Knowledge of medical terminology is preferred. (experience)
- Experience with electronic health record (EHR) systems is a plus. (experience)
Responsibilities
- Schedule, cancel, and reschedule outpatient visits and procedures for multiple ambulatory clinics.
- Collect all necessary patient information for scheduling and registration preparation.
- Check in and check out patients in accordance with scheduling and registration guidelines.
- Prioritize patients according to their needs during check-in and check-out processes.
- Obtain and verify patient guarantor information at least once a year to ensure record accuracy.
- Generate referrals and authorizations if needed during the verification process.
- Schedule and register patients based on scheduling guidelines and medical appropriateness within the appropriate clinic.
- Ensure all follow-up appointments and testing are coordinated with the patient upon check-out.
- Collect all necessary information from patients to schedule and register them for appointments.
- Identify and communicate the need for scheduling modifications and development to appropriate personnel.
- Notify appropriate personnel of any scheduling changes due to patient cancellations in a timely fashion.
- Receive and respond to patient and staff needs and complaints appropriately within the patient care environment.
- Involve department supervisors and patient representatives as needed to resolve issues.
- Consult with referring physician's offices to ensure written or electronic orders exist and obtain them as needed.
- Verify the completeness of written orders and notes upon receipt.
- Document all requests for outside orders.
- Collect all time-of-service payments and copayments from patients during check-in or check-out.
- Reconcile the cash drawer and all contents at the end of each day.
- Report any discrepancies within the cash drawer to the Supervisor or Manager immediately.
- Collect all signatures on waivers for managed care at the point of check-in.
- Complete work queues as needed in a timely fashion and manage daily tasks according to the scheduling area.
- Respond to all patient communication in a timely manner, ensuring effective and professional correspondence.
Benefits
- general: Comprehensive health insurance coverage, including medical, dental, and vision plans.
- general: Generous paid time off (PTO) accrual for vacation, sick leave, and personal days.
- general: Paid holidays throughout the year, providing opportunities for rest and celebration.
- general: Competitive retirement savings plan with employer matching contributions to help secure your future.
- general: Life insurance and disability coverage to protect you and your family in unforeseen circumstances.
- general: Flexible spending accounts (FSAs) for pre-tax healthcare and dependent care expenses.
- general: Employee assistance program (EAP) offering confidential counseling and support services.
- general: Wellness programs and resources to promote physical and mental well-being.
- general: Opportunities for professional development and continuing education to enhance your skills and career growth.
- general: Tuition reimbursement program to support further education and academic pursuits.
- general: Employee discounts on various products and services, including entertainment, travel, and retail.
- general: On-site childcare facilities or childcare assistance programs to support working parents.
- general: Commuter benefits to help offset the cost of transportation to and from work.
- general: Recognition programs to acknowledge and reward outstanding performance and contributions.
- general: A supportive and inclusive work environment where diversity is valued and respected.
Tags & Categories
Answer 10 quick questions to check your fit for Centralized Scheduler Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs