Centralized Scheduler at WVU Medicine: Join Our Team!

Role Overview

Are you a detail-oriented individual with excellent communication skills and a passion for providing exceptional patient service? WVU Medicine is seeking a Centralized Scheduler to join our Operations Support Center. In this role, you will be responsible for scheduling, canceling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. You will play a critical role in ensuring patients receive timely and efficient care while maintaining accurate and up-to-date records.

A Day in the Life of a Centralized Scheduler

As a Centralized Scheduler, your day will be filled with diverse tasks, including:

• Scheduling Appointments: Efficiently schedule patient appointments based on scheduling guidelines and medical appropriateness.
• Patient Registration: Accurately register patients, collecting all necessary information for preparation.
• Communication: Communicate effectively with patients, staff, and referring physician offices to coordinate care.
• Verification: Verify patient information, including insurance details and referrals, ensuring accuracy and compliance.
• Payment Collection: Collect time-of-service payments and co-payments from patients.
• Record Keeping: Maintain accurate and up-to-date patient records, documenting all interactions and transactions.
• Problem Solving: Address patient inquiries and resolve scheduling conflicts promptly and professionally.
• Teamwork: Collaborate with other team members to ensure smooth operations and excellent patient care.

Why Morgantown, West Virginia?

Morgantown is a vibrant city located in the heart of West Virginia, offering a unique blend of small-town charm and big-city amenities. Here are a few reasons why Morgantown is a great place to live and work:

• Affordable Living: Morgantown boasts a lower cost of living compared to many other cities, making it an attractive option for those seeking financial stability.
• Outdoor Recreation: With its beautiful natural surroundings, Morgantown offers ample opportunities for outdoor activities such as hiking, biking, fishing, and kayaking.
• Cultural Attractions: Home to West Virginia University, Morgantown offers a rich cultural scene with museums, theaters, and art galleries.
• Friendly Community: Morgantown is known for its welcoming and friendly community, making it easy to feel at home.
• Convenient Location: Located within driving distance of major cities such as Pittsburgh and Washington, D.C., Morgantown offers convenient access to a wider range of amenities and attractions.

Career Path

WVU Medicine is committed to providing employees with opportunities for professional growth and development. As a Centralized Scheduler, you can advance your career by pursuing opportunities such as:

• Senior Centralized Scheduler: Take on additional responsibilities and provide guidance to other team members.
• Team Lead: Supervise and coordinate the activities of a scheduling team.
• Scheduling Supervisor: Oversee the scheduling operations of multiple clinics.
• Patient Access Manager: Manage the patient access department, ensuring efficient and effective operations.

Salary & Benefits

WVU Medicine offers a competitive salary and benefits package to attract and retain talented employees. The estimated salary range for a Centralized Scheduler in Morgantown, West Virginia is $32,000 to $45,000 per year. In addition to salary, WVU Medicine offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan with employer contribution
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Employee discounts
• Wellness programs

WVU Medicine Culture

WVU Medicine is committed to creating a positive and supportive work environment where employees feel valued and respected. We believe in fostering a culture of teamwork, collaboration, and innovation. We are dedicated to providing our employees with the resources and opportunities they need to succeed and grow in their careers.

How to Apply

If you are interested in joining the WVU Medicine team as a Centralized Scheduler, we encourage you to apply online. To apply for this position and be considered, click the Apply button located above this message and complete the application in full.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, a state criminal background check, and a federal background check (if applicable).

2. What are the core job duties and responsibilities of a Centralized Scheduler?

   The core job duties include scheduling appointments, registering patients, verifying patient information, collecting payments, and maintaining accurate records.

3. What skills and abilities are required for this position?

   The required skills and abilities include strong written and verbal communication skills, excellent customer service skills, and the ability to operate computer systems and software.

4. What is the work environment like?

   The work environment is a standard office environment.

5. What are the physical requirements for this position?

   The physical requirements include the ability to sit for extended periods of time.

6. What opportunities for professional development are available?

   WVU Medicine offers a variety of professional development opportunities, including tuition reimbursement and training programs.

7. What is the company culture like?

   WVU Medicine is committed to creating a positive and supportive work environment where employees feel valued and respected.

8. What benefits are offered to employees?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans.

9. Is there room for advancement?

   Yes, there are opportunities for advancement within the Patient Access department.

10. Who can I contact if I have additional questions?

    Please contact the WVU Medicine Human Resources department.