Centralized Scheduler at WVU Medicine: Join Our Team!

Role Overview

WVU Medicine is seeking a dedicated and detail-oriented Centralized Scheduler to join our team at the Mary Babb Randolph Cancer Center in Morgantown, West Virginia. As a Centralized Scheduler, you will be responsible for managing the scheduling, cancellation, and rescheduling of outpatient visits and procedures for multiple ambulatory clinics. Your primary goal will be to ensure that patients receive timely and appropriate care while maintaining efficient clinic operations. This role requires excellent communication, organizational, and customer service skills, as you will be interacting with patients, medical staff, and referring physicians' offices.

A Day in the Life of a Centralized Scheduler

As a Centralized Scheduler, your day will be dynamic and filled with various responsibilities. Here’s a glimpse into what you can expect:

• Patient Interaction: Checking in and checking out patients, ensuring their information is up-to-date and accurate.
• Scheduling: Scheduling new appointments, rescheduling existing ones, and canceling appointments as needed, adhering to clinic guidelines and medical appropriateness.
• Information Management: Collecting and verifying patient insurance information, obtaining necessary referrals and authorizations, and ensuring all required documentation is in place.
• Communication: Communicating with patients, medical staff, and referring physicians' offices to coordinate appointments and address any scheduling-related issues.
• Payment Processing: Collecting co-payments and other payments from patients, reconciling the cash drawer at the end of the day, and reporting any discrepancies to the supervisor.
• Problem-Solving: Addressing patient complaints and concerns, resolving scheduling conflicts, and identifying opportunities for process improvement.

Why Morgantown, West Virginia?

Morgantown, West Virginia, is a vibrant and growing city that offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a lively cultural scene, diverse recreational opportunities, and a strong sense of community.

• Quality of Life: Morgantown offers a high quality of life with affordable housing, excellent schools, and a low crime rate.
• Outdoor Recreation: Surrounded by beautiful mountains and rivers, Morgantown provides ample opportunities for outdoor activities such as hiking, biking, fishing, and kayaking.
• Cultural Attractions: The city is home to numerous art galleries, museums, and theaters, as well as a variety of restaurants and shops.
• Community: Morgantown is a welcoming and friendly community with a strong sense of pride and civic engagement.
• Proximity: Conveniently located within driving distance of major cities such as Pittsburgh, PA, and Washington, D.C.

Career Path

WVU Medicine is committed to providing its employees with opportunities for growth and advancement. The Centralized Scheduler position can serve as a stepping stone to various career paths within the organization. Potential career advancements include:

• Senior Scheduler: Taking on more complex scheduling tasks and providing guidance to other schedulers.
• Scheduling Supervisor: Overseeing the daily operations of the scheduling department and supervising a team of schedulers.
• Patient Access Manager: Managing all aspects of patient access, including scheduling, registration, and insurance verification.
• Clinic Manager: Overseeing the overall operations of a clinic, including scheduling, staffing, and patient care.

Salary and Benefits

The salary range for the Centralized Scheduler position at WVU Medicine in Morgantown, West Virginia, typically falls between $30,000 and $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision).
• Prescription drug coverage.
• Paid time off (PTO) for vacation, sick leave, and holidays.
• Retirement savings plan with employer matching contributions.
• Life insurance.
• Disability insurance (short-term and long-term).
• Employee assistance program (EAP).
• Wellness programs and resources.
• Tuition reimbursement for continuing education.
• Professional development opportunities.
• Employee discount programs.
• Flexible spending accounts (FSAs).
• Health savings accounts (HSAs).
• Dependent care assistance program.
• Employee recognition programs.
• On-site parking or transportation assistance.
• Opportunities for advancement within WVU Medicine.

WVU Medicine Culture

WVU Medicine is committed to creating a positive and supportive work environment for its employees. We value teamwork, collaboration, and a commitment to providing exceptional patient care. Our employees are our most valuable asset, and we strive to create a culture where everyone feels valued, respected, and empowered to make a difference.

How to Apply

To apply for the Centralized Scheduler position at WVU Medicine, please click the Apply button located at the top of this page and complete the application in full. We look forward to receiving your application!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, a state criminal background check, and a federal criminal background check (if applicable).

2. What are the key responsibilities of a Centralized Scheduler?

   Key responsibilities include scheduling appointments, verifying patient information, collecting payments, and providing excellent customer service.

3. What skills are important for success in this role?

   Important skills include communication, organization, customer service, and computer proficiency.

4. What is the work environment like?

   The work environment is a standard office environment.

5. What opportunities for advancement are available?

   Opportunities for advancement include Senior Scheduler, Scheduling Supervisor, Patient Access Manager, and Clinic Manager.

6. What benefits does WVU Medicine offer?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and tuition reimbursement.

7. Is prior experience in scheduling required?

   Prior experience in scheduling or registration is preferred but not required.

8. What is the dress code for this position?

   The dress code is business casual.

9. How does WVU Medicine support employee growth and development?

   WVU Medicine offers various professional development opportunities, including training programs and tuition reimbursement.

10. What is the company culture like at WVU Medicine?

    WVU Medicine fosters a positive and supportive work environment that values teamwork, collaboration, and a commitment to providing exceptional patient care.