Centralized Scheduler at WVU Medicine: Your Gateway to a Healthcare Career

Are you looking for a rewarding career in healthcare where you can make a real difference in patients' lives? WVU Medicine's Centralized Scheduler position at the Mary Babb Randolph Cancer Center in Morgantown, West Virginia, could be the perfect fit for you. This role offers a dynamic environment where you'll be responsible for managing patient appointments, ensuring efficient clinic operations, and providing exceptional customer service. If you're organized, detail-oriented, and passionate about helping others, this is an opportunity to thrive.

Role Overview

As a Centralized Scheduler, you'll be the first point of contact for many patients, responsible for scheduling, canceling, and rescheduling outpatient visits and procedures across multiple ambulatory clinics. Your primary duties will include collecting all necessary information from patients to prepare for their appointments, verifying insurance details, and ensuring all orders and referrals are in place. You'll also be responsible for handling payments, reconciling cash drawers, and responding to patient inquiries in a timely and professional manner.

A Day in the Life of a Centralized Scheduler

Here’s a glimpse into what a typical day might look like:

• Morning: Arrive and prepare your workstation, checking for any urgent scheduling changes or patient requests. Review the day’s schedule and identify any potential conflicts or gaps.
• Throughout the Day: Answer phone calls and respond to emails from patients and referring physicians, scheduling new appointments, rescheduling existing ones, and canceling appointments as needed. Verify patient insurance information and obtain necessary authorizations. Collect co-payments and reconcile the cash drawer.
• Afternoon: Follow up on outstanding tasks, such as completing work queues, processing referrals, and documenting communication with patients and physicians. Ensure all patient information is accurate and up-to-date in the electronic health record system.
• End of Day: Reconcile the cash drawer, prepare the deposit, and report any discrepancies to the supervisor. Ensure all tasks are completed and prepare for the next day.

Why Morgantown, West Virginia?

Morgantown is a vibrant college town with a welcoming community and a high quality of life. Home to West Virginia University, Morgantown offers a diverse range of cultural, recreational, and educational opportunities. The city boasts affordable housing, excellent schools, and a thriving job market, making it an ideal place to live and work.

WVU Medicine is one of the largest employers in the region, providing ample career opportunities and a supportive work environment. Living in Morgantown also means easy access to outdoor activities such as hiking, biking, and skiing, with the beautiful Appalachian Mountains right in your backyard.

Career Path

The Centralized Scheduler position is an excellent starting point for a career in healthcare administration. With experience and further training, you can advance to roles such as:

• Senior Scheduler: Oversee the scheduling operations of a specific clinic or department, providing guidance and support to other schedulers.
• Scheduling Supervisor: Manage a team of schedulers, ensuring efficient and accurate scheduling practices.
• Patient Access Manager: Oversee all aspects of patient access, including scheduling, registration, and insurance verification.
• Clinic Administrator: Manage the day-to-day operations of a clinic, including staffing, budgeting, and patient care.

Salary and Benefits

The estimated salary range for a Centralized Scheduler at WVU Medicine in Morgantown, West Virginia, is $30,000 to $45,000 per year. This range can vary based on experience, education, and certifications.

WVU Medicine offers a comprehensive benefits package to its employees, including:

• Comprehensive health insurance (medical, dental, vision)
• Prescription drug coverage
• Paid time off (PTO) for vacation, sick leave, and holidays
• Retirement plan options (401k, 403b) with employer match
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Wellness programs and resources
• Tuition reimbursement or assistance
• Professional development opportunities
• Employee discounts on WVU Medicine services

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care and fostering a supportive and inclusive work environment. The organization values teamwork, innovation, and continuous improvement. Employees are encouraged to grow and develop their skills through ongoing training and professional development opportunities.

WVU Medicine also emphasizes a culture of respect and compassion, where employees are treated with dignity and encouraged to treat patients with empathy and understanding. The organization is dedicated to serving the community and improving the health and well-being of the people of West Virginia.

How to Apply

To apply for the Centralized Scheduler position at WVU Medicine, please visit the WVU Medicine Careers website. Click on the “Apply” button located on the job posting and complete the online application. Be sure to include your resume and cover letter, highlighting your relevant skills and experience.

The application process typically takes 15-20 minutes to complete. You will need to provide your contact information, education history, work experience, and references. You may also be asked to complete a brief assessment or questionnaire.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, a state criminal background check, and a federal background check (if applicable).

2. What are the key responsibilities of a Centralized Scheduler?

   Key responsibilities include scheduling appointments, registering patients, verifying insurance, collecting payments, and responding to patient inquiries.

3. What skills are important for success in this role?

   Important skills include strong communication, customer service, data entry, and computer literacy. Knowledge of medical terminology and insurance verification is also beneficial.

4. What opportunities are there for career advancement?

   With experience and further training, you can advance to roles such as Senior Scheduler, Scheduling Supervisor, Patient Access Manager, or Clinic Administrator.

5. What benefits does WVU Medicine offer?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and tuition reimbursement.

6. What is the work environment like?

   The work environment is a standard office environment with a focus on teamwork and patient care.

7. How can I prepare for the interview?

   To prepare for the interview, review the job description and research WVU Medicine. Be prepared to discuss your skills, experience, and career goals. Practice answering common interview questions.

8. What is the dress code?

   The dress code is typically business casual. Check with the hiring manager for specific guidelines.

9. Who should I contact if I have questions about the application process?

   You can contact the WVU Medicine Human Resources department for questions about the application process.

10. What is the typical career progression for a Centralized Scheduler?

    A Centralized Scheduler can progress to a Senior Scheduler, Scheduling Supervisor, and then to management roles within patient access or clinic administration, depending on their skills and interests.

WVU Medicine is an equal opportunity employer and is committed to providing a fair and inclusive workplace for all employees. We encourage qualified individuals from all backgrounds to apply.