Centralized Scheduler at WVU Medicine: Join Our Team!

Role Overview

Are you a detail-oriented and customer-focused individual with a passion for healthcare? WVU Medicine is seeking a Centralized Scheduler to join our Operations Support Center team in Morgantown, West Virginia. In this role, you will be responsible for scheduling, canceling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. You will serve as a vital point of contact for patients, ensuring they have a seamless and positive experience. Your ability to gather accurate information, prioritize tasks, and communicate effectively will contribute to the efficiency of our clinics and the overall quality of patient care.

A Day in the Life of a Centralized Scheduler

As a Centralized Scheduler, your day-to-day tasks will include:

• Answering phone calls and responding to emails from patients and staff.
• Scheduling new and follow-up appointments based on clinic guidelines and medical appropriateness.
• Canceling and rescheduling appointments as needed, notifying appropriate personnel of changes.
• Registering patients for appointments, collecting and verifying necessary information.
• Checking in and checking out patients, ensuring all paperwork is completed and payments are collected.
• Obtaining and verifying patient insurance information and processing referrals and authorizations.
• Addressing patient inquiries and resolving complaints in a professional and timely manner.
• Consulting with referring physician's offices to obtain necessary orders and documentation.
• Reconciling cash drawers and reporting any discrepancies.
• Completing work queues and other assigned tasks.

Why Morgantown, West Virginia?

Morgantown is a vibrant city nestled in the heart of West Virginia, offering a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a lively cultural scene, with numerous restaurants, shops, and entertainment venues. The city is also surrounded by beautiful natural landscapes, providing ample opportunities for outdoor recreation, including hiking, biking, and fishing.

Living in Morgantown offers a high quality of life at an affordable cost. The city has a strong sense of community, with friendly neighbors and a welcoming atmosphere. WVU Medicine is a major employer in the area, providing stable job opportunities and contributing to the local economy.

Career Path for a Centralized Scheduler

The Centralized Scheduler role is an excellent starting point for a career in healthcare administration at WVU Medicine. With experience and continued education, you can advance to roles such as:

• Senior Centralized Scheduler
• Team Lead or Supervisor
• Patient Access Manager
• Clinic Coordinator
• Revenue Cycle Analyst

WVU Medicine is committed to providing its employees with opportunities for professional growth and development. We offer tuition reimbursement programs, leadership training, and mentorship opportunities to help you achieve your career goals.

Salary and Benefits

The estimated salary range for a Centralized Scheduler at WVU Medicine in Morgantown, West Virginia, is $30,000 to $45,000 per year. The actual salary will depend on your experience, skills, and qualifications.

In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) for vacation, sick leave, and holidays
• Retirement plan with employer matching contributions
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Tuition reimbursement for continuing education
• Professional development opportunities
• Wellness programs and initiatives
• Employee discounts on WVU Medicine services and products

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care in a supportive and collaborative environment. We value teamwork, respect, and integrity. Our employees are passionate about making a difference in the lives of our patients and their families.

We are an equal opportunity employer and are committed to diversity and inclusion in the workplace. We believe that a diverse workforce is essential to providing the best possible care to our patients.

How to Apply

To apply for the Centralized Scheduler position, please click the "Apply" button at the top of this page. You will be directed to our online application system, where you can create an account and submit your resume and cover letter.

We encourage you to highlight your relevant skills and experience in your application. Please also explain why you are interested in working for WVU Medicine and how you can contribute to our team.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, and successful completion of state and federal background checks (if applicable).

2. What are the key responsibilities of a Centralized Scheduler?

   The key responsibilities include scheduling appointments, registering patients, verifying insurance, collecting payments, and providing excellent customer service.

3. What skills are important for success in this role?

   Important skills include strong communication, customer service, data entry, and problem-solving abilities.

4. What is the work environment like?

   The work environment is a standard office environment.

5. What is the salary range for this position?

   The estimated salary range is $30,000 to $45,000 per year, depending on experience and qualifications.

6. What benefits are offered by WVU Medicine?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.

7. What are the opportunities for advancement?

   Opportunities for advancement include roles such as Senior Centralized Scheduler, Team Lead, Patient Access Manager, and Clinic Coordinator.

8. What is the culture like at WVU Medicine?

   WVU Medicine is committed to providing exceptional patient care in a supportive and collaborative environment. We value teamwork, respect, and integrity.

9. How do I apply for this position?

   To apply, please click the "Apply" button at the top of this page and submit your resume and cover letter.

10. What is WVU Medicine's commitment to diversity and inclusion?

    WVU Medicine is an equal opportunity employer and is committed to diversity and inclusion in the workplace.