Role Overview: Centralized Scheduler at WVU Medicine

WVU Medicine is seeking a dedicated and detail-oriented Centralized Scheduler to join our team. As a Centralized Scheduler, you will be responsible for managing outpatient appointments across multiple ambulatory clinics, ensuring efficient scheduling practices and excellent patient service. This remote position offers the opportunity to contribute to a leading healthcare system from the comfort of your own home.

Day in the Life of a Centralized Scheduler

Each day as a Centralized Scheduler will bring a variety of tasks and responsibilities aimed at optimizing patient scheduling and ensuring seamless coordination across various clinics. Here’s a glimpse into a typical day:

1. Morning Check-In: Start the day by reviewing the schedule, addressing any urgent requests or cancellations, and prioritizing tasks.
2. Scheduling Appointments: Schedule new and follow-up appointments for patients, considering medical necessity, physician availability, and patient preferences.
3. Rescheduling and Canceling Appointments: Manage appointment changes, promptly rescheduling patients and notifying relevant staff members.
4. Patient Registration: Collect and verify patient information, ensuring accuracy and completeness for registration purposes.
5. Insurance Verification: Verify patient insurance coverage and obtain necessary authorizations or referrals.
6. Communication: Communicate with patients via phone, email, or other channels to confirm appointments, provide instructions, and address inquiries.
7. Order Management: Consult with referring physician offices to obtain necessary orders and ensure completeness of documentation.
8. Work Queue Management: Process and resolve tasks in work queues, addressing outstanding issues and ensuring timely completion of tasks.
9. Collaboration: Collaborate with clinic staff, physicians, and other healthcare professionals to coordinate patient care and optimize scheduling efficiency.
10. Problem-Solving: Address and resolve any scheduling conflicts or issues, ensuring minimal disruption to patient care.

Why Choose a Remote Position at WVU Medicine?

WVU Medicine offers the unique opportunity to work remotely while contributing to a leading healthcare organization. This remote position allows you to enjoy:

• Flexibility: Manage your work schedule and create a better work-life balance.
• Comfort: Work from the comfort of your own home, eliminating the need for commuting.
• Independence: Take ownership of your work and contribute to a team from a remote setting.
• Technology: Access the latest technology and tools to perform your job effectively.
• Support: Receive ongoing support and training to excel in your role.

Career Path for Centralized Schedulers

WVU Medicine is committed to providing opportunities for career growth and advancement. As a Centralized Scheduler, you can advance your career through various pathways:

• Senior Scheduler: Demonstrate expertise in scheduling practices and provide mentorship to junior schedulers.
• Team Lead: Oversee a team of schedulers, ensuring efficient operations and excellent patient service.
• Scheduling Supervisor: Manage scheduling operations for multiple clinics, developing and implementing strategies to optimize scheduling efficiency.
• Training Specialist: Develop and deliver training programs for new and existing schedulers, ensuring competency and compliance.
• Project Coordinator: Participate in special projects related to scheduling optimization and process improvement.

Salary & Benefits

WVU Medicine offers a competitive salary and comprehensive benefits package. The salary range for a Centralized Scheduler typically falls between $30,000 and $45,000 annually, depending on experience and qualifications. In addition to salary, WVU Medicine offers:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) including vacation, sick leave, and holidays
• Retirement plan with employer matching
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Wellness programs
• Tuition reimbursement or assistance
• Professional development opportunities
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee discounts

WVU Medicine Culture

WVU Medicine is committed to creating a supportive and inclusive work environment. Our culture is built on the following values:

• Patient-Centered Care: We prioritize the needs and well-being of our patients in everything we do.
• Teamwork: We work collaboratively to achieve our goals and provide the best possible care.
• Respect: We treat each other with respect and value diverse perspectives.
• Integrity: We uphold the highest standards of ethical conduct and integrity.
• Excellence: We strive for excellence in everything we do, continuously improving our processes and outcomes.

How to Apply

If you are a motivated and detail-oriented individual with a passion for patient service, we encourage you to apply for the Centralized Scheduler position at WVU Medicine. To apply:

1. Click the “Apply” button located on the job posting.
2. Complete the application in full, providing accurate and detailed information.
3. Attach your resume and cover letter, highlighting your relevant skills and experience.
4. Submit your application for consideration.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a High School Diploma or equivalent, a state criminal background check, and a federal background check (if applicable).

2. What are the key responsibilities of a Centralized Scheduler?

   Key responsibilities include scheduling appointments, registering patients, verifying insurance, and communicating with patients and staff.

3. Is this a remote position?

   Yes, this is a remote position, allowing you to work from the comfort of your own home.

4. What type of training will I receive?

   You will receive comprehensive training on scheduling practices, EHR systems, and patient communication.

5. What opportunities for career advancement are available?

   Opportunities for advancement include Senior Scheduler, Team Lead, Scheduling Supervisor, and Training Specialist.

6. What is the salary range for this position?

   The salary range for a Centralized Scheduler typically falls between $30,000 and $45,000 annually.

7. What benefits are offered by WVU Medicine?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.

8. What is the work environment like?

   The work environment is a standard office environment, with remote work flexibility.

9. What skills are important for this role?

   Important skills include strong communication, attention to detail, problem-solving, and time management.

10. How can I apply for this position?

    To apply, click the “Apply” button on the job posting and complete the application in full.