Dispatcher (NIGHT SHIFT) at WVU Medicine - Wheeling Hospital

Role Overview

The Dispatcher role at WVU Medicine's Wheeling Hospital is a crucial position responsible for ensuring the smooth and efficient operation of various departments, particularly Facilities Engineering/Planning Design and Construction, and Security. This role requires a detail-oriented individual who can handle a wide range of clerical and receptionist tasks, including dispatching personnel, data entry, managing access and key control, responding to telephone calls, and maintaining thorough documentation. The primary goal is to support these departments in providing a safe, secure, and comfortable environment for both patients and staff. This night shift position demands a candidate capable of making quick decisions, prioritizing tasks effectively, and maintaining clear communication across different departments and personnel. The Dispatcher must be vigilant in monitoring building control systems and responding promptly to alarms and emergencies, ensuring that appropriate protocols are followed at all times.

A Day in the Life

A typical day for the Dispatcher on the night shift at Wheeling Hospital involves a variety of responsibilities centered around communication, coordination, and monitoring. The shift begins with a review of the outgoing shift's notes and unresolved work requests to ensure continuity of operations. Throughout the night, the Dispatcher answers trouble calls from various departments, identifying themselves and the department before routing these requests to the appropriate personnel for resolution. Using a two-way radio system, the Dispatcher dispatches maintenance, security, and other staff members in response to internal customer requests. They monitor building control systems, such as the Simplex Fire, Translogic, generators, oxygen, medical gases, Siemens, and Security systems, to detect any alarms or irregularities. In case of an emergency, the Dispatcher activates the departmental response plan, which may include initiating Code Red, Code Green, Code Pink, or the Disaster Plan, depending on the situation. The Dispatcher also monitors security cameras to detect any breaches or suspicious activities, dispatching security personnel as needed. In addition to these core duties, the Dispatcher assists with various communication tasks, relaying messages and ensuring accurate routing of information. Before the end of the shift, the Dispatcher confirms the status of work requests with the originators and forwards any unresolved issues to the incoming shift. The Dispatcher is also responsible for completing the weekly staffing board, ensuring accurate information is available for dispatching personnel in the coming week. The role requires the ability to handle multiple tasks simultaneously while remaining calm and professional under pressure.

Why Wheeling, West Virginia?

Wheeling, West Virginia, offers a unique blend of small-town charm and access to urban amenities. Situated along the Ohio River, Wheeling boasts a rich history and a vibrant cultural scene. The city is home to several historical landmarks, including the Wheeling Suspension Bridge and the Capitol Theatre, offering residents a glimpse into the past. Wheeling provides a cost-effective living environment compared to larger metropolitan areas, making it an attractive option for individuals and families. The city offers a range of housing options, from historic homes to modern apartments, at affordable prices. With a lower cost of living, residents can enjoy a higher quality of life and more disposable income. Beyond its historical and cultural attractions, Wheeling offers a variety of outdoor recreational opportunities. The surrounding hills and forests provide ample opportunities for hiking, biking, and fishing. Wheeling also hosts several annual events and festivals, bringing the community together and celebrating local traditions. For those seeking further education or career advancement, Wheeling is home to several colleges and universities, including Wheeling University and West Virginia Northern Community College. These institutions offer a range of academic programs and professional development opportunities. Living and working in Wheeling offers a tight-knit community feel with easy access to larger cities like Pittsburgh, Pennsylvania, which is just an hour's drive away. This proximity allows residents to enjoy the benefits of a major metropolitan area while still residing in a more relaxed and affordable environment.

Career Path

The Dispatcher position at WVU Medicine's Wheeling Hospital can serve as a launching pad for various career paths within the organization. With experience and demonstrated proficiency, a Dispatcher can advance to roles with increased responsibility and complexity. Some potential career paths include: * **Senior Dispatcher:** Senior Dispatchers often take on supervisory roles, overseeing the dispatching operations and providing guidance to junior dispatchers. They may also be involved in training new employees and developing dispatching protocols. * **Facilities Coordinator:** With a strong understanding of building systems and maintenance procedures, a Dispatcher can transition into a Facilities Coordinator role. This position involves coordinating maintenance and repair activities, managing vendor relationships, and ensuring the efficient operation of building facilities. * **Security Supervisor:** Dispatchers with experience in security system monitoring can pursue a career in security management. Security Supervisors oversee security personnel, develop security policies and procedures, and manage security operations to ensure the safety and security of the hospital premises. * **Emergency Management Specialist:** Dispatchers who have experience in initiating emergency response plans can transition into an Emergency Management Specialist role. This position involves developing and implementing emergency preparedness plans, conducting training exercises, and coordinating responses to emergencies. * **Administrative Assistant:** Dispatchers with strong clerical and administrative skills can advance to an Administrative Assistant role. This position involves providing administrative support to departmental managers, coordinating meetings and events, and managing office operations. * **Project Coordinator:** Dispatchers with strong organizational and communication skills can pursue a career as a Project Coordinator. This position involves assisting with the planning, execution, and monitoring of projects, ensuring that projects are completed on time and within budget. WVU Medicine encourages employee growth and development, providing opportunities for advancement through training programs, mentorship, and internal job postings. By demonstrating dedication, professionalism, and a commitment to excellence, Dispatchers can build a fulfilling and rewarding career at Wheeling Hospital.

Salary & Benefits

The salary range for the Dispatcher position at WVU Medicine's Wheeling Hospital typically falls between $30,000 and $45,000 per year, depending on experience, qualifications, and performance. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package to its employees. The benefits package includes: * **Health Insurance:** Employees have access to a variety of health insurance plans, including medical, dental, and vision coverage. These plans provide comprehensive coverage for healthcare services, including doctor visits, hospital stays, and prescription medications. * **Paid Time Off (PTO):** Employees accrue paid time off, which can be used for vacation, sick leave, and personal days. The amount of PTO earned varies based on years of service and employment status. * **Retirement Savings Plan:** WVU Medicine offers a retirement savings plan with employer matching contributions. This plan helps employees save for retirement and provides a secure financial future. * **Life Insurance:** Employees are provided with life insurance coverage, which provides financial protection to their beneficiaries in the event of their death. * **Disability Coverage:** Employees are covered by disability insurance, which provides income replacement in the event that they are unable to work due to illness or injury. * **Employee Assistance Program (EAP):** WVU Medicine offers an Employee Assistance Program, which provides confidential counseling and support services to employees and their families. * **Tuition Reimbursement:** Employees may be eligible for tuition reimbursement for continuing education and professional development. * **Employee Discounts:** Employees receive discounts on hospital services and products, as well as discounts on various goods and services from local businesses. WVU Medicine is committed to providing its employees with a comprehensive and competitive benefits package that supports their health, well-being, and financial security.

WVU Medicine Culture

WVU Medicine is known for its commitment to excellence, innovation, and compassionate care. The organization fosters a culture of teamwork, collaboration, and continuous improvement, where employees are empowered to make a difference in the lives of patients and their families. WVU Medicine values diversity and inclusion, creating a welcoming and supportive environment for employees from all backgrounds. The organization is committed to promoting equity and fairness in all aspects of employment, from hiring and promotion to compensation and benefits. WVU Medicine encourages employee involvement and engagement, providing opportunities for employees to participate in decision-making processes and contribute to organizational goals. The organization recognizes and rewards employee contributions, fostering a culture of appreciation and recognition. WVU Medicine is also committed to community outreach and engagement, supporting various initiatives and programs that benefit the local community. Employees are encouraged to volunteer their time and talents to support these efforts, making a positive impact on the lives of others. WVU Medicine strives to create a workplace where employees feel valued, respected, and supported. The organization is committed to providing its employees with the resources and opportunities they need to succeed, both personally and professionally.

How to Apply

To apply for the Dispatcher (NIGHT SHIFT) position at WVU Medicine's Wheeling Hospital, interested candidates should visit the WVU Medicine Careers website. On the website, search for the Dispatcher position in Wheeling, West Virginia, and click on the "Apply Now" button. Candidates will be prompted to create an account and complete an online application form. The application form will require candidates to provide their personal information, education history, work experience, and other relevant information. Candidates will also be asked to upload a resume and cover letter. After submitting the application, candidates may be contacted for an interview. The interview process may consist of one or more interviews with hiring managers and other members of the WVU Medicine team. During the interviews, candidates will be asked about their qualifications, skills, and experience, as well as their interest in the Dispatcher position and WVU Medicine. WVU Medicine is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Frequently Asked Questions (FAQ)

Here are some frequently asked questions about the Dispatcher position at WVU Medicine's Wheeling Hospital: 1. **What are the essential duties of a Dispatcher?** *The essential duties include dispatching personnel, answering calls, monitoring building systems, and initiating emergency response plans.* 2. **What qualifications are required for the Dispatcher position?** *A high school diploma or equivalent and one year of prior experience in an office setting are preferred.* 3. **What skills are necessary for success in this role?** *Key skills include dispatching, data entry, communication, and problem-solving abilities.* 4. **What is the typical work schedule for this position?** *This is a night shift position, requiring flexibility to work evenings, nights, weekends, and holidays.* 5. **What is the salary range for the Dispatcher position?** *The salary range is typically between $30,000 and $45,000 per year, depending on experience and qualifications.* 6. **What benefits does WVU Medicine offer to its employees?** *WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.* 7. **What opportunities are there for career advancement at WVU Medicine?** *WVU Medicine encourages employee growth and development, providing opportunities for advancement through training programs and internal job postings.* 8. **What is the work environment like at WVU Medicine?** *WVU Medicine fosters a culture of teamwork, collaboration, and continuous improvement, where employees are empowered to make a difference.* 9. **How does WVU Medicine support diversity and inclusion?** *WVU Medicine values diversity and inclusion, creating a welcoming and supportive environment for employees from all backgrounds.* 10. **How can I apply for the Dispatcher position at WVU Medicine?** *Interested candidates can apply online through the WVU Medicine Careers website.*