EMS Dispatcher at WVU Medicine: Join Our Lifesaving Team

Are you a highly organized and detail-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, then a career as an EMS Dispatcher at WVU Medicine might be the perfect fit for you! We are seeking dedicated and skilled EMS Dispatchers to join our team at Ruby Memorial Hospital in Morgantown, West Virginia. In this critical role, you will be the first point of contact for emergency medical services, coordinating the dispatch of ambulances and air transport to ensure patients receive timely and appropriate care.

Role Overview

As an EMS Dispatcher, you will be responsible for answering calls from various facilities requesting inter-facility transports of patients. You will arrange and schedule transportation via ground ambulances and air transport, adhering to WV OEMS crew configuration standards. The ability to effectively utilize a Computer Aided Dispatch (CAD) system is essential to success in this role. You will be the vital link between patients in need, medical facilities, and the emergency medical services that provide critical care.

A Day in the Life of an EMS Dispatcher

Here's a glimpse into what a typical day might look like as an EMS Dispatcher at WVU Medicine:

• Answering Calls: You'll answer incoming calls from hospitals, clinics, and other medical facilities requesting patient transport.
• Gathering Information: You'll gather essential information about the patient's condition, location, and destination.
• Dispatching Resources: Using the CAD system, you'll identify and dispatch the appropriate ground ambulance or air transport unit.
• Monitoring Transports: You'll track the progress of transports, maintaining communication with the transport teams and receiving facilities.
• Updating Records: You'll accurately document all call information and transport details in the CAD system.
• Problem Solving: You'll resolve any issues or delays that may arise during transport, ensuring a smooth and efficient process.

Why Morgantown, West Virginia?

Morgantown offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a vibrant cultural scene, diverse dining options, and a wide range of outdoor activities. The cost of living is affordable, and the area is known for its friendly and welcoming community. Enjoy hiking, biking, and water sports in the nearby mountains and rivers. Plus, Morgantown is within easy driving distance of major cities like Pittsburgh and Washington, D.C.

Career Path for EMS Dispatchers at WVU Medicine

WVU Medicine is committed to the growth and development of its employees. As an EMS Dispatcher, you can advance your career through various pathways. Opportunities include:

• Senior EMS Dispatcher: With experience and proven performance, you can advance to a senior role, taking on more complex dispatching responsibilities and mentoring junior dispatchers.
• Dispatch Supervisor: You can move into a supervisory role, overseeing the daily operations of the dispatch center and managing a team of dispatchers.
• Training and Development Specialist: You can leverage your expertise to develop and deliver training programs for new and existing dispatchers.
• Management Roles: With further education and experience, you can pursue management roles within the emergency medical services department.

Salary and Benefits

WVU Medicine offers a competitive salary and benefits package for EMS Dispatchers. The estimated salary range for this position is $35,000 to $55,000 per year, depending on experience and qualifications. In addition to salary, WVU Medicine provides a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage
• Paid Time Off: Generous vacation, sick leave, and holiday pay
• Retirement Plan: 401(k) plan with employer matching contributions
• Life Insurance: Company-paid life insurance
• Disability Insurance: Short-term and long-term disability coverage
• Tuition Reimbursement: Opportunities for continuing education and professional development

WVU Medicine Culture

WVU Medicine is a leading healthcare system dedicated to providing the highest quality patient care. We are committed to creating a supportive and collaborative work environment where employees feel valued and empowered. We foster a culture of teamwork, respect, and innovation. We believe in investing in our employees' growth and development, providing them with the resources and opportunities they need to succeed.

How to Apply

If you are ready to join our lifesaving team, we encourage you to apply online through the WVU Medicine careers website. To apply to this position and be considered, click the Apply button and complete the application in full. Be sure to highlight your relevant skills and experience in your resume and cover letter.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualification is a High School Diploma or Equivalent.

2. Is previous dispatch experience required?

   Two years of experience as a call dispatcher is preferred, but not always required.

3. What skills are essential for success as an EMS Dispatcher?

   Essential skills include excellent communication, problem-solving, and multitasking abilities. You should also be proficient in using computer-aided dispatch systems and have a strong understanding of emergency medical services protocols.

4. What kind of training is provided for new EMS Dispatchers?

   WVU Medicine provides comprehensive training for all new EMS Dispatchers, including classroom instruction, on-the-job training, and ongoing professional development opportunities.

5. What is the work environment like in the dispatch center?

   The dispatch center is a fast-paced and demanding environment. However, it is also a supportive and collaborative environment where team members work together to provide the best possible service to patients and the community.

6. What opportunities are there for career advancement?

   WVU Medicine offers a variety of career advancement opportunities for EMS Dispatchers, including senior dispatcher, supervisor, and management positions.

7. What is the dress code for EMS Dispatchers?

   The dress code is business casual. Specifics may be provided during the interview process.

8. Are there any certification requirements for this position?

   A current West Virginia Emergency Medical Technician (EMT) Basic Certification is preferred.

9. What is the typical shift schedule for EMS Dispatchers?

   WVU Medicine typically operates 24/7 so you should expect rotating shifts. Specifics will be discussed during the interview.

10. What benefits are offered to WVU Medicine employees?

    WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.

We are excited to hear from you and learn more about your qualifications. Join the WVU Medicine team and make a difference in the lives of others!