EMS Dispatcher at WVU Medicine: Join Our Lifesaving Team

Are you a skilled communicator with a passion for helping others in critical situations? WVU Medicine is seeking a dedicated EMS Dispatcher to join our Operations Support Center in Morgantown, West Virginia. As an EMS Dispatcher, you will be the vital link connecting patients in need with the appropriate medical transportation resources. Your ability to remain calm under pressure, effectively manage communication, and efficiently coordinate transport logistics will directly impact patient outcomes and contribute to the overall success of our healthcare system.

Role Overview

The EMS Dispatcher plays a crucial role in the WVU Medicine system, serving as the primary point of contact for inter-facility transport requests. You will be responsible for receiving calls from various facilities, gathering essential patient information, and arranging the most appropriate transportation method – whether it be ground ambulance or air transport. Utilizing a Computer Aided Dispatch (CAD) system, you will meticulously document all requests, track transport progress, and ensure seamless communication between medical teams, transport crews, and receiving hospitals.

This position demands a high level of attention to detail, the ability to multi-task effectively, and a commitment to providing exceptional customer service. You will be the calming voice on the other end of the line, providing reassurance and guidance to those seeking urgent medical assistance.

A Day in the Life of an EMS Dispatcher

Here’s a glimpse into what a typical day might look like as an EMS Dispatcher at WVU Medicine:

• Answering incoming calls: You'll be the first point of contact for transport requests, answering calls promptly and professionally.
• Gathering critical information: You'll ask pertinent questions to assess the patient's condition, location, and the type of transport needed.
• Utilizing the CAD system: You'll input all relevant data into the CAD system, ensuring accurate and up-to-date records.
• Coordinating transport: You'll dispatch ground ambulances or air transport, considering factors such as distance, traffic, and weather conditions.
• Monitoring transport progress: You'll track the movement of transport vehicles and maintain communication with the crews.
• Communicating with hospitals: You'll provide updates to receiving hospitals, ensuring they are prepared for the patient's arrival.
• Troubleshooting issues: You'll address any unexpected delays or complications that may arise during transport.
• Maintaining documentation: You'll complete all necessary paperwork and ensure accurate record-keeping.

Why Morgantown, West Virginia?

Morgantown offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, the city boasts a vibrant cultural scene, a thriving arts community, and a diverse population. With its affordable cost of living, excellent schools, and abundant outdoor recreation opportunities, Morgantown is a great place to live, work, and raise a family.

Beyond the city limits, you'll find stunning natural beauty in the surrounding Appalachian Mountains. Hiking, biking, fishing, and skiing are just a few of the activities you can enjoy in your free time.

Career Path

WVU Medicine is committed to employee growth and development. As an EMS Dispatcher, you'll have opportunities to advance your career within the organization. Potential career paths may include:

• Lead Dispatcher: Oversee a team of dispatchers and ensure smooth operations.
• Dispatch Supervisor: Manage the dispatch center and implement process improvements.
• Emergency Management Specialist: Develop and implement emergency response plans.
• Training Coordinator: Train new dispatchers and provide ongoing professional development.

Salary and Benefits

WVU Medicine offers a competitive salary and benefits package to its employees. While the exact salary for the EMS Dispatcher position will depend on experience and qualifications, the estimated range for this role in Morgantown, West Virginia is between $32,000 and $48,000 per year.

In addition to salary, WVU Medicine provides a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with employer matching.
• Life Insurance: Basic and supplemental options.
• Disability Insurance: Short-term and long-term coverage.
• Tuition Reimbursement: For eligible employees seeking further education.
• Employee Assistance Program: Confidential counseling and support services.

WVU Medicine Culture

WVU Medicine is more than just a healthcare provider; it's a community of dedicated professionals working together to improve the health and well-being of the people of West Virginia. We are committed to providing compassionate care, fostering a culture of innovation, and supporting the professional growth of our employees.

At WVU Medicine, you'll be part of a team that values collaboration, respect, and excellence. You'll have the opportunity to make a real difference in the lives of others, and you'll be supported every step of the way.

How to Apply

If you are ready to join our team and make a positive impact on the lives of others, we encourage you to apply for the EMS Dispatcher position at WVU Medicine. To apply, click the “Apply” button located at the top of this page and complete the online application.

We look forward to reviewing your application!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?
   A High School Diploma or Equivalent is required.
2. Is prior dispatch experience required?
   Two years of experience as a call dispatcher is preferred.
3. Is EMT certification required?
   A current West Virginia Emergency Medical Technician (EMT) Basic Certification is preferred.
4. What skills are essential for success in this role?
   Strong communication, multi-tasking, and problem-solving skills are essential.
5. What is the work environment like?
   The work environment is fast-paced and demanding, requiring the ability to remain calm under pressure.
6. What opportunities are there for advancement?
   Opportunities for advancement include Lead Dispatcher, Dispatch Supervisor, and Emergency Management Specialist.
7. What benefits does WVU Medicine offer?
   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and a retirement plan.
8. How many hours per week will I be working?
   This is a full time position.
9. What is the Computer Aided Dispatch (CAD) system?
   CAD is a software system used to manage and track emergency calls, dispatch resources, and maintain communication.
10. Where is the Operations Support Center located?
    The Operations Support Center is in Morgantown, West Virginia.