EMS Dispatcher - Full Time at WVU Medicine Wheeling Hospital

Role Overview

WVU Medicine is seeking a dedicated and skilled EMS Dispatcher to join our team at Wheeling Hospital. As an EMS Dispatcher, you will be the critical link connecting patients in need of transport with the appropriate medical resources. Your ability to efficiently coordinate ground ambulances and air transport will directly impact the quality and speed of care provided to our patients. This full-time position offers a rewarding opportunity to contribute to our mission of providing exceptional healthcare services to the community.

A Day in the Life of an EMS Dispatcher

Your day as an EMS Dispatcher will be dynamic and fast-paced, requiring you to be adaptable and quick-thinking. Here’s a glimpse of what you can expect:

• Answering Calls: You will receive incoming calls from various facilities requesting inter-facility transports of patients. Your calm and professional demeanor will be essential in gathering the necessary information.
• Resource Coordination: You will arrange and schedule transportation via ground ambulances and air transport, ensuring compliance with WV OEMS crew configuration standards.
• CAD System Utilization: You will utilize a Computer Aided Dispatch (CAD) system to efficiently manage and track transport requests.
• Communication: You will maintain clear and consistent communication with ground ambulances and helicopters, monitoring their location and progress.
• Documentation: You will complete all necessary request documentation, including post-transport details, ensuring accuracy and completeness.

Why Wheeling, West Virginia?

Wheeling, West Virginia, offers a unique blend of small-town charm and urban amenities. Nestled along the Ohio River, Wheeling boasts a rich history and a vibrant cultural scene. The city is home to several historical landmarks, including the Wheeling Suspension Bridge, a testament to engineering innovation. Residents enjoy access to beautiful parks, outdoor recreational activities, and a thriving arts community. Wheeling also offers a reasonable cost of living, making it an attractive place to live and work. As part of the WVU Medicine team in Wheeling, you will have the opportunity to make a meaningful impact on the health and well-being of the local community.

Career Path for EMS Dispatchers at WVU Medicine

WVU Medicine is committed to providing opportunities for career growth and advancement. As an EMS Dispatcher, you can pursue various paths to expand your skills and responsibilities. Some potential career paths include:

• Senior EMS Dispatcher: With experience and demonstrated leadership skills, you can advance to a Senior EMS Dispatcher role, where you will oversee the dispatch operations and provide guidance to other dispatchers.
• Dispatch Supervisor: As a Dispatch Supervisor, you will be responsible for managing the dispatch team, ensuring efficient and effective coordination of transport services.
• EMS Communications Manager: In this role, you will oversee the overall EMS communications strategy, working to improve communication systems and protocols.
• Training and Development Specialist: You can leverage your experience and knowledge to train new EMS dispatchers, ensuring they are equipped with the skills and knowledge needed to succeed.

Salary and Benefits

WVU Medicine offers a competitive salary and benefits package for EMS Dispatchers. While the exact salary may vary based on experience and qualifications, the typical salary range for this position in Wheeling, West Virginia, is between $32,000 and $48,000 per year. In addition to a competitive salary, WVU Medicine provides a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous paid time off for vacation, sick leave, and holidays.
• Retirement Savings: Retirement savings plan with employer matching contributions.
• Life Insurance: Basic and supplemental life insurance options.
• Disability Insurance: Short-term and long-term disability coverage.
• Flexible Spending Accounts: Flexible spending accounts for healthcare and dependent care expenses.
• Employee Assistance Program: Confidential counseling and support services.
• Wellness Programs: Wellness programs to promote healthy lifestyles.
• Tuition Reimbursement: Tuition reimbursement for continuing education and professional development.

WVU Medicine Culture

At WVU Medicine, we are committed to creating a culture of excellence, teamwork, and patient-centered care. We value our employees and provide a supportive and collaborative work environment. We encourage professional growth and development and offer opportunities for advancement within the organization. Our employees are passionate about providing the highest quality care to our patients and making a positive impact on the communities we serve. WVU Medicine is an equal opportunity employer, and we are committed to diversity and inclusion in the workplace.

How to Apply

To apply for the EMS Dispatcher position at WVU Medicine Wheeling Hospital, please click on the "Apply" button located at the top of this page. Complete the application in full and submit your resume and cover letter. We look forward to reviewing your application and considering you for this exciting opportunity!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

The minimum qualification is a High School Diploma or Equivalent.

2. Is prior experience required for this role?

While not required, two years of experience as a call dispatcher is preferred.

3. Is EMT certification necessary?

A current West Virginia Emergency Medical Technician (EMT) Basic Certification is preferred but not required.

4. What software will I be using as a dispatcher?

You will be primarily using a Computer Aided Dispatch (CAD) system to manage and track transport requests.

5. What kind of communication is involved in this role?

You will be communicating with ground ambulances, helicopters, hospitals, and other healthcare facilities.

6. What are the typical working hours for this position?

This is a full-time position, and the working hours may vary depending on the needs of the department. Expect rotating shifts, including days, evenings, and nights.

7. What opportunities for growth are available?

WVU Medicine offers various career paths for EMS Dispatchers, including Senior EMS Dispatcher, Dispatch Supervisor, and EMS Communications Manager.

8. What kind of training is provided?

WVU Medicine provides comprehensive training on the CAD system, communication protocols, and other essential aspects of the role.

9. What benefits are offered?

WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement savings, and tuition reimbursement.

10. What is the work environment like?

WVU Medicine provides a supportive and collaborative work environment, with a focus on teamwork and patient-centered care.