EMS Office Support Dispatch Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
EMS Office Support Dispatch Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
EMS Office Support Dispatch Specialist at WVU Medicine
Role Overview
The EMS Office Support Dispatch Specialist plays a crucial role in the coordination of non-emergency medical transport services at WVU Medicine's MonEMS Home Office. This position requires a highly organized and detail-oriented individual who can effectively manage patient transportation requests, ensure medical necessity, and provide exceptional customer service. In addition to dispatching duties, the specialist provides vital administrative and operational support, contributing to the smooth functioning of various departments.Day in the Life
As an EMS Office Support Dispatch Specialist, your day will be dynamic and multifaceted. You'll start by reviewing pending transport requests and prioritizing them based on urgency and medical needs. Answering phone calls and addressing inquiries from patients, healthcare providers, and other stakeholders will be a significant part of your day. You'll utilize the Computer Aided Dispatch (CAD) system to log call information, assign transport units, and track their locations. Collaborating with mutual aid agencies to coordinate transport logistics and ensure seamless patient transfers will also be essential. You'll also be responsible for ensuring paperwork compliance, providing logistics support by managing and restocking supplies, and assisting with data entry and filing tasks.Why Morgantown, West Virginia?
Morgantown offers a unique blend of small-town charm and big-city amenities. Nestled in the scenic Appalachian Mountains, it provides ample opportunities for outdoor recreation, including hiking, biking, and water sports. The city is home to West Virginia University, creating a vibrant and youthful atmosphere. Morgantown boasts a low cost of living compared to many other cities, making it an attractive place to live and work. WVU Medicine is one of the largest employers in the region, providing stable employment opportunities and contributing to the economic vitality of the community.Career Path
The EMS Office Support Dispatch Specialist position can serve as a stepping stone to various career paths within WVU Medicine. With experience and further training, you could advance to roles such as EMS Supervisor, Logistics Coordinator, or Patient Services Manager. WVU Medicine is committed to employee development and offers opportunities for continuing education and professional growth.Salary & Benefits
The estimated salary range for the EMS Office Support Dispatch Specialist position in Morgantown, West Virginia, is $32,000 to $45,000 annually. WVU Medicine offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, life insurance, disability benefits, and tuition reimbursement. These benefits are designed to support the health, well-being, and financial security of our employees.WVU Medicine Culture
WVU Medicine is committed to providing exceptional patient care, fostering a culture of teamwork and collaboration, and supporting the professional growth of our employees. We value diversity and inclusion, creating a welcoming and equitable workplace for all. Our employees are passionate about making a difference in the lives of our patients and communities.How to Apply
To apply for the EMS Office Support Dispatch Specialist position, please click the "Apply" button at the top of this page and complete the online application. Be sure to highlight your relevant skills, experience, and qualifications.FAQ
- What are the minimum qualifications for this position? High school diploma or equivalent and a valid driver's license.
- Is prior dispatching experience required? While not required, at least two years of dispatching experience is preferred.
- What skills are essential for success in this role? Strong communication, organizational, and customer service skills are essential.
- What is the typical work schedule? The work schedule may vary and include day, evening, and weekend shifts.
- Are there opportunities for advancement within WVU Medicine? Yes, WVU Medicine is committed to employee development and offers opportunities for advancement.
- What benefits are offered to employees? WVU Medicine offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and more.
- Is certification required for this position? Certified Dispatcher is preferred but not required.
- What type of training will I receive? You will receive on-the-job training and may have opportunities for continuing education.
- What is the work environment like? The work environment is typically busy and fast-paced, requiring the ability to multitask and prioritize tasks effectively.
- What are the physical requirements for this position? The position requires the ability to sit for extended periods and perform repetitive tasks such as typing and answering phones. It may also involve lifting and carrying light objects.
Locations
- Morgantown, West Virginia, United States
Salary
Estimated Salary Rangemedium confidence
35,200 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Dispatchingintermediate
- Non-Emergency Medical Transport Coordinationintermediate
- Patient Care Documentationintermediate
- Logistics Supportintermediate
- Supply Chain Managementintermediate
- Facilities Supportintermediate
- Administrative Supportintermediate
- Operational Supportintermediate
- Phone Communicationintermediate
- Customer Serviceintermediate
- Computer Aided Dispatch (CAD) Systemsintermediate
- Data Entryintermediate
- Filingintermediate
- Organizationintermediate
- Medical Terminologyintermediate
Required Qualifications
- High School Diploma or equivalent (experience)
- Valid Driver’s License (experience)
- Ability to process requests for patient transportation (experience)
- Knowledge of medical necessity requirements (experience)
- Experience coordinating pre-approvals for medical services (experience)
- Familiarity with Physician Certification Statement (PCS) completion (experience)
- Exceptional customer service skills (experience)
- Ability to monitor the location of ground assets (experience)
- Proficiency in using CAD systems (experience)
- Ability to work with mutual aid agencies (experience)
- Knowledge of paperwork compliance processes (experience)
- Ability to provide logistics support and restocking of assets (experience)
- Strong organizational skills (experience)
- Certified Dispatcher (Preferred) (experience)
- Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.) (Preferred) (experience)
- Two (2) years of experience as a dispatcher (Preferred) (experience)
- Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.) (Preferred) (experience)
- Experience in the EMS industry (Preferred) (experience)
- Experience in Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher) (Preferred) (experience)
- Experience in EMS billing, coding, and compliance (Preferred) (experience)
Responsibilities
- Process requests for patient transportation efficiently and accurately.
- Ensure proper medical necessity is documented and verified whenever possible.
- Coordinate any necessary pre-approvals required for patient transportation services.
- Assist with Physician Certification Statement (PCS) completion and ensure compliance with requesting facilities.
- Answer phone calls promptly and provide exceptional customer service to all callers.
- Monitor the location of ground assets to ensure accurate tracking and efficient allocation to meet transport needs.
- Utilize the CAD system to enter call information accurately and assign assets efficiently.
- Work with mutual aid agencies to coordinate transport needs and ensure seamless service delivery.
- Ensure paperwork compliance and facilitate crew feedback processes to maintain high standards.
- Provide logistics support by managing and restocking assets to ensure operational readiness.
- Assist with data entry and maintain organized filing systems to ensure data integrity and accessibility.
- Collaborate with the Monongalia EMS Duty supervisor to coordinate non-emergency medical transport services.
- Provide administrative and operational support in patient care documentation, logistics, supply chain, and facilities.
- Maintain a clean and organized work environment to promote efficiency and professionalism.
- Adhere to all company policies and procedures to ensure compliance and maintain a safe working environment.
Benefits
- general: Comprehensive health insurance coverage, including medical, dental, and vision plans.
- general: Generous paid time off (PTO) and vacation policy to support work-life balance.
- general: Competitive retirement savings plan with employer matching contributions to help secure your financial future.
- general: Life insurance and disability benefits to protect you and your family in unforeseen circumstances.
- general: Opportunities for professional development and continuing education to enhance your skills and advance your career.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Wellness programs and resources to promote physical and mental well-being.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Employee discounts on various products and services.
- general: Tuition reimbursement program to support further education and career advancement.
- general: A supportive and collaborative work environment where teamwork is valued.
- general: Opportunities for advancement within WVU Medicine.
- general: Access to state-of-the-art facilities and equipment.
- general: Recognition and rewards programs to acknowledge outstanding performance.
- general: Commitment to diversity and inclusion, creating a welcoming and equitable workplace for all.
Tags & Categories
Answer 10 quick questions to check your fit for EMS Office Support Dispatch Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
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~2 Minutes
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EMS Office Support Dispatch Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
EMS Office Support Dispatch Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
EMS Office Support Dispatch Specialist at WVU Medicine
Role Overview
The EMS Office Support Dispatch Specialist plays a crucial role in the coordination of non-emergency medical transport services at WVU Medicine's MonEMS Home Office. This position requires a highly organized and detail-oriented individual who can effectively manage patient transportation requests, ensure medical necessity, and provide exceptional customer service. In addition to dispatching duties, the specialist provides vital administrative and operational support, contributing to the smooth functioning of various departments.Day in the Life
As an EMS Office Support Dispatch Specialist, your day will be dynamic and multifaceted. You'll start by reviewing pending transport requests and prioritizing them based on urgency and medical needs. Answering phone calls and addressing inquiries from patients, healthcare providers, and other stakeholders will be a significant part of your day. You'll utilize the Computer Aided Dispatch (CAD) system to log call information, assign transport units, and track their locations. Collaborating with mutual aid agencies to coordinate transport logistics and ensure seamless patient transfers will also be essential. You'll also be responsible for ensuring paperwork compliance, providing logistics support by managing and restocking supplies, and assisting with data entry and filing tasks.Why Morgantown, West Virginia?
Morgantown offers a unique blend of small-town charm and big-city amenities. Nestled in the scenic Appalachian Mountains, it provides ample opportunities for outdoor recreation, including hiking, biking, and water sports. The city is home to West Virginia University, creating a vibrant and youthful atmosphere. Morgantown boasts a low cost of living compared to many other cities, making it an attractive place to live and work. WVU Medicine is one of the largest employers in the region, providing stable employment opportunities and contributing to the economic vitality of the community.Career Path
The EMS Office Support Dispatch Specialist position can serve as a stepping stone to various career paths within WVU Medicine. With experience and further training, you could advance to roles such as EMS Supervisor, Logistics Coordinator, or Patient Services Manager. WVU Medicine is committed to employee development and offers opportunities for continuing education and professional growth.Salary & Benefits
The estimated salary range for the EMS Office Support Dispatch Specialist position in Morgantown, West Virginia, is $32,000 to $45,000 annually. WVU Medicine offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, life insurance, disability benefits, and tuition reimbursement. These benefits are designed to support the health, well-being, and financial security of our employees.WVU Medicine Culture
WVU Medicine is committed to providing exceptional patient care, fostering a culture of teamwork and collaboration, and supporting the professional growth of our employees. We value diversity and inclusion, creating a welcoming and equitable workplace for all. Our employees are passionate about making a difference in the lives of our patients and communities.How to Apply
To apply for the EMS Office Support Dispatch Specialist position, please click the "Apply" button at the top of this page and complete the online application. Be sure to highlight your relevant skills, experience, and qualifications.FAQ
- What are the minimum qualifications for this position? High school diploma or equivalent and a valid driver's license.
- Is prior dispatching experience required? While not required, at least two years of dispatching experience is preferred.
- What skills are essential for success in this role? Strong communication, organizational, and customer service skills are essential.
- What is the typical work schedule? The work schedule may vary and include day, evening, and weekend shifts.
- Are there opportunities for advancement within WVU Medicine? Yes, WVU Medicine is committed to employee development and offers opportunities for advancement.
- What benefits are offered to employees? WVU Medicine offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and more.
- Is certification required for this position? Certified Dispatcher is preferred but not required.
- What type of training will I receive? You will receive on-the-job training and may have opportunities for continuing education.
- What is the work environment like? The work environment is typically busy and fast-paced, requiring the ability to multitask and prioritize tasks effectively.
- What are the physical requirements for this position? The position requires the ability to sit for extended periods and perform repetitive tasks such as typing and answering phones. It may also involve lifting and carrying light objects.
Locations
- Morgantown, West Virginia, United States
Salary
Estimated Salary Rangemedium confidence
35,200 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Dispatchingintermediate
- Non-Emergency Medical Transport Coordinationintermediate
- Patient Care Documentationintermediate
- Logistics Supportintermediate
- Supply Chain Managementintermediate
- Facilities Supportintermediate
- Administrative Supportintermediate
- Operational Supportintermediate
- Phone Communicationintermediate
- Customer Serviceintermediate
- Computer Aided Dispatch (CAD) Systemsintermediate
- Data Entryintermediate
- Filingintermediate
- Organizationintermediate
- Medical Terminologyintermediate
Required Qualifications
- High School Diploma or equivalent (experience)
- Valid Driver’s License (experience)
- Ability to process requests for patient transportation (experience)
- Knowledge of medical necessity requirements (experience)
- Experience coordinating pre-approvals for medical services (experience)
- Familiarity with Physician Certification Statement (PCS) completion (experience)
- Exceptional customer service skills (experience)
- Ability to monitor the location of ground assets (experience)
- Proficiency in using CAD systems (experience)
- Ability to work with mutual aid agencies (experience)
- Knowledge of paperwork compliance processes (experience)
- Ability to provide logistics support and restocking of assets (experience)
- Strong organizational skills (experience)
- Certified Dispatcher (Preferred) (experience)
- Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.) (Preferred) (experience)
- Two (2) years of experience as a dispatcher (Preferred) (experience)
- Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.) (Preferred) (experience)
- Experience in the EMS industry (Preferred) (experience)
- Experience in Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher) (Preferred) (experience)
- Experience in EMS billing, coding, and compliance (Preferred) (experience)
Responsibilities
- Process requests for patient transportation efficiently and accurately.
- Ensure proper medical necessity is documented and verified whenever possible.
- Coordinate any necessary pre-approvals required for patient transportation services.
- Assist with Physician Certification Statement (PCS) completion and ensure compliance with requesting facilities.
- Answer phone calls promptly and provide exceptional customer service to all callers.
- Monitor the location of ground assets to ensure accurate tracking and efficient allocation to meet transport needs.
- Utilize the CAD system to enter call information accurately and assign assets efficiently.
- Work with mutual aid agencies to coordinate transport needs and ensure seamless service delivery.
- Ensure paperwork compliance and facilitate crew feedback processes to maintain high standards.
- Provide logistics support by managing and restocking assets to ensure operational readiness.
- Assist with data entry and maintain organized filing systems to ensure data integrity and accessibility.
- Collaborate with the Monongalia EMS Duty supervisor to coordinate non-emergency medical transport services.
- Provide administrative and operational support in patient care documentation, logistics, supply chain, and facilities.
- Maintain a clean and organized work environment to promote efficiency and professionalism.
- Adhere to all company policies and procedures to ensure compliance and maintain a safe working environment.
Benefits
- general: Comprehensive health insurance coverage, including medical, dental, and vision plans.
- general: Generous paid time off (PTO) and vacation policy to support work-life balance.
- general: Competitive retirement savings plan with employer matching contributions to help secure your financial future.
- general: Life insurance and disability benefits to protect you and your family in unforeseen circumstances.
- general: Opportunities for professional development and continuing education to enhance your skills and advance your career.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Wellness programs and resources to promote physical and mental well-being.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Employee discounts on various products and services.
- general: Tuition reimbursement program to support further education and career advancement.
- general: A supportive and collaborative work environment where teamwork is valued.
- general: Opportunities for advancement within WVU Medicine.
- general: Access to state-of-the-art facilities and equipment.
- general: Recognition and rewards programs to acknowledge outstanding performance.
- general: Commitment to diversity and inclusion, creating a welcoming and equitable workplace for all.
Tags & Categories
Answer 10 quick questions to check your fit for EMS Office Support Dispatch Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs