PBX Operator at WVU Medicine Princeton Community Hospital

Role Overview

The PBX Operator at WVU Medicine's Princeton Community Hospital (PCH) serves as the vital communication hub for the entire hospital. This role is responsible for managing all incoming and outgoing calls, ensuring seamless communication between departments, patient care areas, physicians, and external contacts. The PBX Operator also plays a critical role in emergency situations, monitoring alarms, announcing codes, and activating communication devices. This position requires a calm, professional demeanor, excellent communication skills, and the ability to multi-task in a fast-paced environment.

A Day in the Life of a PBX Operator

Each day as a PBX Operator at PCH brings a variety of tasks and responsibilities. Here’s a glimpse into what a typical day might involve: * **Managing Incoming Calls:** Answering a high volume of incoming calls and directing them to the appropriate departments, staff members, or patient rooms. * **Handling Outgoing Calls:** Assisting staff and physicians with making outgoing calls. * **Emergency Response:** Monitoring fire, security, and telecommunication alarms and responding according to established protocols. Announcing emergency codes over the hospital's public address system. * **Communication Devices:** Activating pagers and other communication devices to alert personnel in emergency situations or for routine communication. * **Message Relay:** Relaying and routing written and verbal messages accurately and efficiently. * **Troubleshooting:** Identifying and addressing problems with communication devices, escalating issues to the appropriate technical support team when necessary. * **Documentation:** Maintaining detailed and accurate logs of all calls, alarms, and other relevant information. * **Crisis Intervention:** Utilizing crisis intervention skills to provide support and guidance to callers in distress or emergency situations. * **Customer Service:** Providing exceptional customer service to all callers, demonstrating empathy and professionalism at all times. * **Collaboration:** Working closely with other hospital staff to ensure effective communication and coordination of services.

Why Princeton, West Virginia?

Princeton, West Virginia, offers a unique blend of small-town charm and access to outdoor recreational activities. Nestled in the heart of the Appalachian Mountains, Princeton provides a serene and picturesque environment for those seeking a close-knit community. The cost of living in Princeton is generally lower than the national average, making it an affordable place to live and work. The city boasts several parks, hiking trails, and scenic overlooks, providing ample opportunities for outdoor enthusiasts to explore the natural beauty of the region. Additionally, Princeton is within driving distance of larger cities like Charleston and Roanoke, offering access to a wider range of cultural and entertainment options.

Career Path for a PBX Operator

Starting as a PBX Operator at WVU Medicine PCH can be a stepping stone to various career paths within the organization. With experience and further training, a PBX Operator can advance into roles such as: * **Senior PBX Operator:** Taking on additional responsibilities such as training new operators, overseeing switchboard operations, and handling more complex communication issues. * **Communications Specialist:** Focusing on internal and external communications, developing communication strategies, and managing communication systems. * **Customer Service Supervisor:** Leading a team of customer service representatives, ensuring high levels of customer satisfaction, and resolving escalated issues. * **Administrative Assistant:** Providing administrative support to hospital departments or executives, utilizing communication skills and organizational abilities. * **Healthcare Management:** Pursuing further education in healthcare administration to advance into management roles within the hospital. WVU Medicine is committed to providing employees with opportunities for professional growth and development, offering various training programs, mentorship opportunities, and tuition reimbursement options.

Salary and Benefits

The estimated annual salary range for a PBX Operator at WVU Medicine PCH in Princeton, West Virginia, is $30,000 to $45,000. WVU Medicine offers a comprehensive benefits package to its employees, including: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off (PTO):** Vacation, sick leave, and holidays. * **Retirement Plan:** 401(k) or 403(b) with employer matching contributions. * **Life Insurance:** Basic and supplemental life insurance options. * **Disability Insurance:** Short-term and long-term disability coverage. * **Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA):** Options for pre-tax savings for healthcare expenses. * **Employee Assistance Program (EAP):** Confidential counseling and support services. * **Wellness Programs:** Resources and programs to promote employee health and well-being. * **Tuition Reimbursement:** Assistance for continuing education and professional development. * **Employee Discounts:** Discounts on various products and services.

WVU Medicine Culture

WVU Medicine is committed to creating a supportive, inclusive, and collaborative work environment. The organization values teamwork, respect, and patient-centered care. Employees are encouraged to contribute their ideas and participate in decision-making processes. WVU Medicine fosters a culture of continuous learning and improvement, providing opportunities for employees to enhance their skills and knowledge. The organization is also dedicated to giving back to the community through various outreach programs and initiatives.

How to Apply

To apply for the PBX Operator position at WVU Medicine Princeton Community Hospital, please visit the WVU Medicine careers website. Search for the PBX Operator position in Princeton, West Virginia, and submit your application online. Be sure to include your resume, cover letter, and any other relevant documents. The application process typically involves an initial screening of applications, followed by interviews with qualified candidates. Selected candidates may also be required to undergo a background check and drug screening.

Frequently Asked Questions (FAQ)

1. **What are the essential qualifications for this position?** A high school diploma or equivalent is required. One year of customer service experience is preferred. 2. **What skills are necessary to succeed as a PBX Operator?** Strong communication skills, the ability to multi-task, and the ability to remain calm in emergency situations are crucial. 3. **What is the typical work schedule for a PBX Operator?** This position is full-time with 40 scheduled weekly hours. The specific shift is not specified in the job description. 4. **What type of training is provided for this role?** WVU Medicine provides on-the-job training and opportunities for professional development. 5. **What are the opportunities for advancement within WVU Medicine?** WVU Medicine offers various career paths and opportunities for professional growth, including senior operator roles, communications specialist positions, and management opportunities. 6. **What benefits are offered to employees at WVU Medicine?** WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and tuition reimbursement. 7. **What is the work environment like at WVU Medicine?** WVU Medicine fosters a supportive, inclusive, and collaborative work environment. 8. **How does WVU Medicine support employee well-being?** WVU Medicine offers wellness programs, employee assistance programs, and other resources to promote employee health and well-being. 9. **Is prior experience in a hospital setting required?** While not explicitly required, prior experience in a hospital setting or with switchboard operations is preferred. 10. **What is the Equal Opportunity Employer policy at WVU Medicine?** WVU Medicine is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws, strictly prohibiting discrimination against employees or applicants based on race, color, religion, sex, age, disability, and other protected characteristics.