Registration Specialist at WVU Medicine

Are you a detail-oriented and customer-focused individual looking for a rewarding career in healthcare? WVU Medicine is seeking a dedicated Registration Specialist to join our Plastic Surgery team at the Medical Office Building South (SFH) in Morgantown, West Virginia. As a Registration Specialist, you will play a vital role in managing patient registration and financial obligations, ensuring a smooth and positive experience for our patients.

Role Overview

The Registration Specialist is responsible for performing a variety of administrative and clerical duties related to patient registration and financial processing. This includes obtaining patient demographic and insurance information, entering data into billing systems, collecting payments, and providing excellent customer service. You will be the first point of contact for many patients, setting the tone for their interaction with WVU Medicine.

A Day in the Life of a Registration Specialist

Here's a glimpse into the daily activities of a Registration Specialist:

1. Patient Interaction: Greet patients with a warm and welcoming attitude. Assist them with the registration process, answering any questions they may have.
2. Data Collection: Obtain and verify patient demographic, billing, and insurance information. Ensure accuracy and completeness of all data entered into the system.
3. Insurance Verification: Verify insurance coverage and obtain necessary pre-certifications and authorizations. Communicate with insurance companies as needed to resolve any issues.
4. Payment Collection: Collect co-payments, deductibles, and other patient payments. Provide accurate receipts and balance the cash drawer at the end of the day.
5. Documentation: Prepare and process patient consent forms, privacy notices, and other required paperwork. Ensure all documents are properly signed and filed.
6. Appointment Scheduling: Schedule, reschedule, and cancel patient appointments as needed. Coordinate with medical staff to ensure efficient patient flow.
7. Problem Solving: Address patient inquiries and resolve any issues or concerns related to registration and billing. Escalate complex issues to the appropriate personnel.

Why Morgantown, West Virginia?

Morgantown is a vibrant city nestled in the rolling hills of West Virginia, offering a unique blend of small-town charm and big-city amenities. As the home of West Virginia University, Morgantown boasts a thriving academic community, a lively arts and culture scene, and a diverse range of recreational opportunities. Whether you enjoy hiking, biking, kayaking, or exploring local shops and restaurants, Morgantown has something to offer everyone.

Living in Morgantown also provides access to excellent schools, affordable housing, and a low cost of living. With its friendly atmosphere and welcoming community, Morgantown is a great place to live, work, and raise a family.

Career Path for a Registration Specialist

The Registration Specialist role can serve as a stepping stone to various career paths within WVU Medicine. With experience and additional training, you may advance to positions such as:

• Senior Registration Specialist: Taking on more complex registration tasks, training new staff, and assisting with process improvements.
• Billing Specialist: Focusing on the billing and coding aspects of patient accounts, ensuring accurate and timely claim submission.
• Patient Access Supervisor: Overseeing the registration team, managing daily operations, and ensuring quality customer service.
• Healthcare Administration: Pursuing further education and advancing into management roles within the healthcare system.

Salary and Benefits

The estimated salary range for a Registration Specialist at WVU Medicine in Morgantown, West Virginia is $30,000 to $45,000 per year. WVU Medicine offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) for vacation, sick leave, and holidays
• Retirement plan options with employer matching
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP) for mental health and well-being
• Tuition reimbursement or assistance for continuing education
• Professional development opportunities
• Employee discounts on WVU Medicine services and products
• Wellness programs and initiatives

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care and fostering a supportive and collaborative work environment. We value teamwork, respect, and innovation, and we strive to create a culture where all employees feel valued and empowered. As a member of the WVU Medicine team, you will have the opportunity to make a difference in the lives of our patients and contribute to the success of our organization.

How to Apply

To apply for the Registration Specialist position, please click the "Apply" button located at the top of this page. Complete the application in full and attach your resume and cover letter. We look forward to reviewing your application!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent and successful completion of state and federal background checks.

2. What skills are important for a Registration Specialist?

   Important skills include data entry, customer service, communication, and knowledge of medical terminology and insurance processes.

3. What are the physical requirements of the job?

   The physical requirements include frequent walking, standing, stooping, and manual dexterity to operate office equipment.

4. What is the work environment like?

   The work environment is a high-volume, fast-paced environment with frequent interactions with patients and medical staff.

5. What opportunities for advancement are available?

   Opportunities for advancement include Senior Registration Specialist, Billing Specialist, Patient Access Supervisor, and Healthcare Administration.

6. What is the salary range for this position?

   The estimated salary range is $30,000 to $45,000 per year.

7. What benefits does WVU Medicine offer?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and more.

8. What is the culture like at WVU Medicine?

   WVU Medicine is committed to providing exceptional patient care and fostering a supportive and collaborative work environment.

9. How do I apply for this position?

   To apply, click the "Apply" button at the top of this page and complete the application in full.

10. What if I have further questions?

    You can contact the WVU Medicine Human Resources department for further assistance.