Role Overview: Registration Specialist at WVU Medicine

WVU Medicine is seeking a detail-oriented and compassionate Registration Specialist to join our team at the WMCH Robinson Lab in Morgantown, West Virginia. As a Registration Specialist, you will be the first point of contact for patients, responsible for accurately collecting demographic, billing, and insurance information, ensuring a smooth and efficient registration process. This role requires excellent communication and customer service skills, as well as the ability to handle sensitive patient information with discretion. You will play a vital role in ensuring patients receive the care they need while adhering to hospital policies and procedures.

A Day in the Life of a Registration Specialist

Each day as a Registration Specialist at WVU Medicine presents a variety of tasks and challenges. Here’s a glimpse into what a typical day might look like:

1. Patient Check-In: Greet patients and their families with a warm and welcoming demeanor. Verify and update patient demographic and insurance information in the system.
2. Information Collection: Obtain necessary paperwork, including consent forms and privacy notices, ensuring they are completed accurately and signed appropriately.
3. Payment Processing: Collect co-payments, deductibles, and other patient liabilities, providing receipts and documenting payments in the system.
4. Insurance Verification: Verify insurance coverage and obtain pre-authorization for services as needed.
5. Scheduling: Schedule, reschedule, and cancel patient appointments based on hospital workflows and patient needs.
6. Order Validation: Check for order completeness and validate orders against scheduled services.
7. Cash Handling: Balance daily receipts and cash drawer, ensuring accuracy and resolving any discrepancies.
8. Problem Solving: Address patient inquiries and resolve issues related to registration, billing, and insurance.
9. Compliance: Adhere to HIPAA regulations and maintain patient confidentiality.
10. Team Collaboration: Work closely with medical staff and other departments to ensure seamless patient care.

Why Morgantown, West Virginia?

Morgantown is a vibrant city nestled in the heart of West Virginia, offering a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a lively cultural scene, with numerous restaurants, shops, and entertainment options. The city is surrounded by stunning natural beauty, providing ample opportunities for outdoor recreation, including hiking, biking, and fishing. Morgantown also offers a low cost of living and a high quality of life, making it an attractive place to live and work. WVU Medicine is a major employer in the area, providing stability and career growth opportunities.

Career Path for a Registration Specialist

The Registration Specialist role at WVU Medicine serves as an excellent entry point for a career in healthcare administration. With experience and additional training, you can advance to roles such as:

• Senior Registration Specialist: Take on more complex registration tasks, mentor new employees, and assist with training.
• Registration Supervisor: Oversee the daily operations of the registration department, manage staff, and ensure efficient workflow.
• Patient Access Manager: Manage all aspects of patient access, including registration, scheduling, and insurance verification.
• Medical Biller/Coder: Utilize knowledge of medical billing and coding to process claims and ensure accurate reimbursement.
• Healthcare Administrator: Pursue a career in healthcare administration, overseeing the operations of a department or facility.

Salary and Benefits

The estimated salary range for a Registration Specialist at WVU Medicine in Morgantown, West Virginia is between $30,000 and $45,000 per year. WVU Medicine also offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision).
• Paid time off (PTO) for vacation, sick leave, and holidays.
• Retirement plan with employer matching contributions.
• Life insurance.
• Disability insurance (short-term and long-term).
• Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
• Employee assistance program (EAP) for confidential counseling and support.
• Wellness programs to promote employee health and well-being.
• Tuition reimbursement or assistance for continuing education.
• Professional development opportunities.
• Employee discounts on WVU Medicine services and products.
• On-site parking or transportation assistance.
• Employee recognition programs.

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care in a supportive and collaborative environment. We value teamwork, respect, and innovation. Our employees are passionate about making a difference in the lives of our patients and their families. We offer opportunities for professional growth and development, and we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply

To apply for the Registration Specialist position at WVU Medicine, please click the “Apply” button at the top of this page. Complete the online application and upload your resume and cover letter. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications are a high school diploma or equivalent, and a satisfactory state and federal background check.

2. What skills are essential for success in this role?

   Essential skills include excellent communication, customer service, attention to detail, and the ability to work in a fast-paced environment.

3. What is the work environment like?

   The work environment is a high-volume, fast-paced setting with frequent interactions with patients, medical staff, and support staff.

4. Is there opportunity for advancement?

   Yes, WVU Medicine offers opportunities for career advancement through various roles, such as Senior Registration Specialist, Registration Supervisor, and Patient Access Manager.

5. What is the dress code?

   The dress code is business casual, and employees are required to wear a WVU Medicine identification badge.

6. What is the training process like?

   The training process includes on-the-job training, classroom instruction, and shadowing experienced employees.

7. How does WVU Medicine support employee well-being?

   WVU Medicine offers a variety of wellness programs, an employee assistance program, and flexible spending accounts to support employee well-being.

8. What is the commitment to diversity and inclusion?

   WVU Medicine is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

9. What is the patient population like?

   WVU Medicine serves a diverse patient population from across West Virginia and surrounding states.

10. What is the impact of this role on patient care?

    The Registration Specialist plays a critical role in ensuring patients have a smooth and efficient registration process, allowing them to access the care they need.