Role Overview

The Scheduler/Registration/Medical Assistant (MA) role at WVU Medicine's Rapid Care facility in Potomac Valley Hospital (PVH) is a multifaceted position that combines administrative, clerical, and clinical duties. This role is critical in ensuring the smooth operation of patient registration, billing, and basic medical care. The incumbent will be responsible for managing patient information, collecting payments, scheduling appointments, and providing preliminary medical assistance. Given the Rapid Care setting, the ability to multitask, remain organized, and maintain a high level of patient service is paramount. This role offers a unique opportunity to contribute to patient well-being while honing both administrative and clinical skills.

Day in the Life

A typical day for the Scheduler/Registration/MA involves a blend of patient interaction, administrative tasks, and clinical support. The morning begins with preparing the registration area, ensuring all necessary forms and equipment are readily available. As patients arrive, the incumbent obtains demographic, billing, and insurance information, entering it accurately into the system. They explain payment policies, collect co-pays, and manage the cash drawer. Throughout the day, they handle appointment scheduling, rescheduling, and cancellations. In the clinical aspect, the Scheduler/Registration/MA escorts patients to exam rooms, takes vital signs, and assists with basic medical procedures like immunizations and ECGs. They also manage pre-certifications and authorizations for managed care patients, ensuring compliance with insurance requirements. The day concludes with balancing receipts and preparing the workspace for the next shift.

Why Keyser, West Virginia?

Keyser, West Virginia, offers a unique blend of small-town charm and access to outdoor recreational activities. Located in the Potomac Highlands region, Keyser provides a serene environment with beautiful landscapes, perfect for those who appreciate nature and outdoor adventures. The cost of living is generally lower compared to larger cities, making it an attractive option for individuals and families looking for affordability. The community is close-knit, fostering a welcoming atmosphere. WVU Medicine's Potomac Valley Hospital is a pillar of the community, providing essential healthcare services and offering stable employment opportunities. Living in Keyser provides a balanced lifestyle, combining professional growth with a relaxed pace of life.

Career Path

The Scheduler/Registration/MA role at WVU Medicine provides a solid foundation for career advancement within the healthcare system. With experience and further education, the incumbent can pursue various career paths. Opportunities include advancement to a Senior Medical Assistant, Registration Supervisor, or Billing Specialist. Further education in healthcare administration can lead to roles in management or specialized areas like revenue cycle management. WVU Medicine encourages professional development and offers resources for employees to enhance their skills and knowledge. The career path for this role is not limited and can be tailored to individual interests and ambitions.

Salary & Benefits

The estimated salary range for a Scheduler/Registration/MA in Keyser, West Virginia, typically falls between $30,000 and $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package. This includes health, dental, and vision insurance, paid time off (PTO), a retirement plan with employer contributions, life insurance, and disability insurance. Employees also have access to an employee assistance program (EAP), tuition reimbursement for continuing education, and wellness programs. These benefits are designed to support the overall well-being of employees and their families.

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care while fostering a supportive and inclusive work environment. The organization values teamwork, respect, and continuous improvement. Employees are encouraged to collaborate and share ideas to enhance patient outcomes and improve processes. WVU Medicine emphasizes professional development, offering various training programs and opportunities for advancement. The organization is deeply rooted in its mission to serve the community and improve the health and well-being of the people of West Virginia and beyond. Working at WVU Medicine means being part of a dedicated team that is making a difference in healthcare.

How to Apply

To apply for the Scheduler/Registration/MA position at WVU Medicine, visit the WVU Medicine careers website. Search for the job title or location to find the specific job posting. Click the "Apply" button and complete the online application. You will need to provide your personal information, education history, work experience, and any relevant certifications. Be sure to upload your resume and cover letter. Review your application carefully before submitting to ensure all information is accurate and complete. If you meet the qualifications, you will be contacted for an interview.

FAQ

1. What is the sign-on bonus eligibility for this position? The specific amount and eligibility criteria for the sign-on bonus will be discussed during the interview process.
2. What are the working hours for this role? The working hours may vary and can include day, evening, and weekend shifts, depending on the needs of the Rapid Care facility.
3. Is prior experience in a medical setting required? While not always required, prior experience in a medical setting, particularly in patient registration or medical assisting, is highly preferred.
4. What type of training is provided for this role? WVU Medicine provides comprehensive training, including orientation to the organization, specific job duties, and relevant systems and procedures.
5. What is the dress code for this position? The dress code typically involves professional attire or scrubs, depending on the specific department and role.
6. Are there opportunities for overtime? Opportunities for overtime may be available based on the needs of the facility.
7. What is the team environment like? The team environment is collaborative and supportive, with a focus on providing excellent patient care.
8. What is the process for obtaining CMA certification? WVU Medicine supports employees in obtaining CMA certification and can provide resources and guidance.
9. What are the opportunities for advancement within WVU Medicine? WVU Medicine offers various opportunities for advancement through internal promotions and professional development programs.
10. What is the typical patient volume in the Rapid Care facility? The patient volume can vary, but the Rapid Care facility is generally busy, requiring the ability to work efficiently and effectively.