Lead Scheduler-Registration-MA at WVU Medicine Potomac Valley Hospital

Role Overview

The Lead Scheduler-Registration-MA position at WVU Medicine's Potomac Valley Hospital (PVH) is a vital role that combines administrative leadership with direct patient care responsibilities. This position is responsible for leading a team of associates in managing patient registration, scheduling, and financial obligations while also assisting with Medical Assistant duties as needed. The ideal candidate will have a strong background in patient registration, scheduling, and/or clinical experience, as well as excellent leadership and communication skills. This role requires a detail-oriented individual who can effectively prioritize tasks, manage a team, and ensure that patients receive excellent care.

A Day in the Life

On a typical day, the Lead Scheduler-Registration-MA might: * **Morning:** Arrive and review the day's schedule, identifying any potential conflicts or issues. Assign tasks to team members, ensuring that all necessary coverage is in place. Check in with the team to address any questions or concerns. * **Mid-day:** Work directly with patients, registering new patients, updating patient information, verifying insurance, and collecting payments. Schedule appointments, ensuring that patients are scheduled appropriately and that provider schedules are optimized. Assist with training new employees or providing ongoing training to existing staff. * **Afternoon:** Review reports on cash collections and identify any accounts that need resolution. Gather statistics on scheduling and registration activities. Assist with clinical duties as needed, such as taking vital signs, preparing exam rooms, and assisting providers with procedures. Handle escalated patient issues or concerns. * **Throughout the Day:** Maintain a clean and organized work environment. Ensure that all medical equipment is in proper working condition. Adhere to all HIPAA regulations and patient privacy policies.

Why Keyser, West Virginia?

Keyser, West Virginia, offers a unique blend of small-town charm and access to outdoor recreation. Located in the Potomac Highlands region, Keyser is surrounded by beautiful mountains and forests, providing ample opportunities for hiking, fishing, and camping. The town has a rich history and a close-knit community. Working in Keyser provides a slower pace of life and a lower cost of living compared to larger cities, while still being within driving distance of urban centers like Morgantown and Cumberland. WVU Medicine's Potomac Valley Hospital is a vital part of the Keyser community, providing comprehensive medical services to the region.

Career Path

The Lead Scheduler-Registration-MA position can serve as a stepping stone to various career paths within WVU Medicine. Potential career advancements include: * **Supervisor/Manager:** With experience and demonstrated leadership skills, the Lead Scheduler-Registration-MA can advance to a supervisory or management role, overseeing a larger team and having greater responsibility for the overall operation of the registration and scheduling department. * **Clinical Coordinator:** With additional clinical training and certification, the individual can transition to a clinical coordinator role, focusing on the coordination of patient care and working closely with providers and other clinical staff. * **Revenue Cycle Specialist:** With further education and experience in billing and coding, the individual can move into a revenue cycle specialist role, focusing on optimizing the financial performance of the organization. * **Healthcare Administrator:** With a master's degree in healthcare administration or a related field, the individual can pursue a career in healthcare administration, managing various aspects of the hospital or clinic.

Salary & Benefits

The estimated salary range for the Lead Scheduler-Registration-MA position in Keyser, West Virginia, is $35,000 to $55,000 per year, depending on experience and qualifications. WVU Medicine offers a comprehensive benefits package to its employees, including: * **Health Insurance:** Medical, dental, and vision insurance plans. * **Paid Time Off (PTO):** Accrued time off for vacation, sick leave, and personal days. * **Paid Holidays:** Paid time off for major holidays. * **Retirement Plan:** 401(k) or other retirement plan with employer matching. * **Life Insurance:** Basic life insurance coverage. * **Disability Insurance:** Short-term and long-term disability coverage. * **Flexible Spending Account (FSA):** Allows employees to set aside pre-tax dollars for eligible medical and dependent care expenses. * **Health Savings Account (HSA):** Allows employees to set aside pre-tax dollars for eligible medical expenses (if enrolled in a high-deductible health plan). * **Employee Assistance Program (EAP):** Provides confidential counseling and support services to employees and their families. * **Tuition Reimbursement:** Financial assistance for employees pursuing further education. * **Professional Development Opportunities:** Opportunities for training, conferences, and other professional development activities. * **Employee Discount Program:** Discounts on various products and services. * **Wellness Programs:** Programs designed to promote employee health and well-being.

WVU Medicine Culture

WVU Medicine is committed to providing high-quality patient care and creating a positive work environment for its employees. The organization values teamwork, respect, and innovation. WVU Medicine fosters a culture of continuous learning and improvement, encouraging employees to develop their skills and advance their careers. The organization is also committed to giving back to the community through various outreach programs and initiatives.

How to Apply

To apply for the Lead Scheduler-Registration-MA position at WVU Medicine Potomac Valley Hospital, please click the "Apply" button located at the top of this page. Complete the application form and upload your resume and cover letter. Be sure to highlight your relevant experience and qualifications, including your experience in patient registration, scheduling, medical assisting, and leadership.

Frequently Asked Questions (FAQ)

1. **What are the minimum qualifications for this position?** * The minimum qualifications include a high school diploma or equivalent, a state criminal background check (and federal, if applicable), and one year of patient registration or scheduling experience and/or one year of clinical experience. 2. **Is certification required for this position?** * Completion of a Medical Assistant Program and/or Current National Certification as CMA is preferred but not required. 3. **What are the key responsibilities of this role?** * The key responsibilities include monitoring scheduling and registration activities, performing registration and scheduling duties, assisting in training employees, and assisting with clinical duties as needed. 4. **What skills are important for success in this role?** * Important skills include excellent communication, customer service, and organizational skills, as well as the ability to work effectively in a team environment. 5. **What opportunities are available for career advancement?** * Potential career advancements include Supervisor/Manager, Clinical Coordinator, Revenue Cycle Specialist, and Healthcare Administrator. 6. **What benefits does WVU Medicine offer?** * WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement. 7. **What is the work environment like at WVU Medicine?** * WVU Medicine fosters a culture of teamwork, respect, and innovation, with a commitment to continuous learning and improvement. 8. **What is the dress code for this position?** * The dress code is typically business casual, with specific requirements depending on the department and role. 9. **Will I be required to work weekends or holidays?** * Weekend and holiday work may be required depending on the needs of the department. 10. **Who do I contact if I have questions about the position?** * You can contact the WVU Medicine Human Resources department with any questions about the position.