Lead Scheduler-Registration-MA at WVU Medicine: Join Our Orthopaedic Team in Morgantown!

Are you a skilled and experienced administrative professional with a passion for healthcare? Do you excel at leading teams, managing patient registration, and ensuring efficient scheduling processes? If so, WVU Medicine invites you to apply for the position of Lead Scheduler-Registration-MA at our PVH Orthopaedic clinic in Morgantown, West Virginia! This is an excellent opportunity to join a leading healthcare system and contribute to providing exceptional patient care.

Role Overview

As the Lead Scheduler-Registration-MA, you will play a vital role in overseeing the daily operations of patient registration and scheduling within our orthopaedic clinic. Your responsibilities will include leading a team of administrative associates, ensuring accurate and efficient patient registration processes, managing appointment scheduling, and assisting with medical assistant duties as needed. You will be a key point of contact for both clinical and administrative staff, providing guidance and support to ensure smooth workflows and exceptional patient experiences.

A Day in the Life

Here’s a glimpse into what your daily routine might look like:

• Morning: You start your day by reviewing the schedule and coordinating tasks for the registration and scheduling team. You ensure all staff members are aware of their responsibilities and priorities.
• Patient Registration: You oversee the patient registration process, ensuring accurate collection of demographic, billing, and insurance information. You train new staff members and keep the team updated on any changes to registration procedures.
• Scheduling Management: You manage the appointment schedule, ensuring efficient allocation of resources and minimal patient wait times. You handle complex scheduling requests and resolve any scheduling conflicts.
• Team Leadership: You provide guidance and support to the M.A.’s and ACA’s, fostering a positive and collaborative work environment. You conduct training sessions and provide ongoing feedback to improve performance.
• Clinical Support: When needed, you assist with medical assistant duties, such as preparing exam rooms, taking vital signs, and assisting providers during patient examinations.
• Afternoon: You gather statistics on registration and scheduling activities, completing reports to monitor performance and identify areas for improvement. You resolve any outstanding account issues and ensure accurate cash collection.
• Problem Solving: You address any issues or concerns raised by patients or staff members, finding solutions and ensuring a positive experience for everyone.

Why Morgantown, West Virginia?

Morgantown offers a unique blend of small-town charm and big-city amenities. Home to West Virginia University, Morgantown boasts a vibrant cultural scene, a thriving downtown area, and a wide range of recreational opportunities. Enjoy hiking and biking trails, scenic parks, and a friendly community atmosphere. With affordable housing and a low cost of living, Morgantown is a great place to live and work!

Career Path

WVU Medicine is committed to providing opportunities for professional growth and advancement. As the Lead Scheduler-Registration-MA, you can advance your career by:

• Supervisor/Manager: With proven leadership skills and experience, you can advance to a supervisory or management role, overseeing a larger team or department.
• Training Specialist: You can specialize in training and development, creating and delivering training programs for administrative staff.
• Process Improvement Specialist: You can focus on improving registration and scheduling processes, identifying areas for optimization and implementing solutions.
• Clinical Management: With additional education and experience, you may transition into a clinical management role, overseeing the operations of a clinical department.

Salary and Benefits

WVU Medicine offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) for vacation, sick leave, and holidays
• Retirement plan with employer matching or contribution
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP) for mental health and well-being
• Tuition reimbursement or assistance for continuing education
• Employee discounts on WVU Medicine services and products

WVU Medicine Culture

WVU Medicine is committed to creating a positive and supportive work environment where employees feel valued and respected. We foster a culture of teamwork, collaboration, and continuous improvement. We are dedicated to providing exceptional patient care and making a positive impact on the communities we serve.

How to Apply

To apply for the Lead Scheduler-Registration-MA position at WVU Medicine, please click the “Apply” button at the top of this page and complete the online application. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to reviewing your application!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent and one year of patient registration or scheduling experience and/or one year of clinical experience. A state criminal background check is also required.

2. Is certification required for this role?

   Completion of a Medical Assistant Program and/or Current National Certification as CMA are preferred but not required.

3. What are the key responsibilities of the Lead Scheduler-Registration-MA?

   Key responsibilities include monitoring scheduling and registration activities, performing patient registration and scheduling tasks, assisting in training employees, and providing clinical support as needed.

4. What skills are important for success in this role?

   Important skills include patient registration, scheduling, medical terminology, customer service, team leadership, and organizational skills.

5. What is the work environment like at WVU Medicine?

   WVU Medicine fosters a positive and supportive work environment with a focus on teamwork, collaboration, and continuous improvement.

6. What opportunities are there for career advancement at WVU Medicine?

   WVU Medicine offers opportunities for career advancement into supervisory, management, training, or process improvement roles.

7. What benefits does WVU Medicine offer to its employees?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.

8. Where is the PVH Orthopaedic clinic located?

   The PVH Orthopaedic clinic is located in Morgantown, West Virginia.

9. What is the application process for this position?

   To apply, click the “Apply” button at the top of this page and complete the online application.

10. Who can I contact if I have questions about this position?

    For questions about this position, please contact the WVU Medicine Human Resources department.