Legal Assistant - Collections at WVU Medicine

Role Overview

The Legal Assistant - Collections position at WVU Medicine, located in Suncrest Towne Centre, is a vital role that supports the Associate Collection Counsel (ACC) in the day-to-day legal collection activities of West Virginia United Health System (WVUHS) and its affiliated entities. This position requires a detail-oriented individual who can interpret and apply financial policies, make informed financial decisions, and effectively communicate with patients to resolve outstanding debts. The Legal Assistant must adhere to all applicable statutes, rules, and regulations, including state and federal versions of the Fair Debt Collections Practices Act (FDCPA). This role demands excellent customer service, strong written and oral communication skills, and the ability to handle interpersonal conflicts with a mature, problem-solving attitude.

Day in the Life

A typical day for a Legal Assistant - Collections at WVU Medicine might include:

• Reviewing patient accounts to determine the outstanding balance and applicable financial policies.
• Contacting patients via phone, email, or mail to discuss their accounts and potential payment options.
• Negotiating payment plans and settlements with patients while adhering to FDCPA guidelines.
• Documenting all communication and actions taken on patient accounts in the system.
• Collaborating with the Associate Collection Counsel on complex or escalated cases.
• Ensuring compliance with all relevant healthcare collection standards and regulations.
• Responding to inquiries from patients, financial services staff, and other healthcare personnel.
• Maintaining accurate and up-to-date records of all collection activities.
• Assisting with administrative tasks related to legal collections.
• Identifying and resolving any discrepancies or issues related to patient accounts.

Why Morgantown, West Virginia?

Morgantown, West Virginia, offers a unique blend of small-town charm and big-city amenities. As the home of West Virginia University, Morgantown boasts a vibrant cultural scene with numerous restaurants, shops, and entertainment options. The city is surrounded by beautiful natural landscapes, providing ample opportunities for outdoor activities such as hiking, biking, and fishing. Morgantown also has a relatively low cost of living compared to other cities in the United States, making it an attractive place to live and work. WVU Medicine is a major employer in the area, offering stability and opportunities for career growth.

Career Path

Starting as a Legal Assistant - Collections at WVU Medicine can lead to various career advancement opportunities within the organization. With experience and further education, one could potentially move into roles such as:

• Senior Legal Assistant
• Collection Specialist
• Healthcare Revenue Cycle Manager
• Compliance Officer
• Associate Collection Counsel (with appropriate legal education and licensure)

WVU Medicine encourages professional development and provides resources for employees to enhance their skills and advance their careers.

Salary & Benefits

The salary range for a Legal Assistant - Collections at WVU Medicine in Morgantown, West Virginia, typically falls between $35,000 and $50,000 per year, depending on experience and qualifications. In addition to competitive pay, WVU Medicine offers a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Paid Time Off (PTO) – vacation, sick leave, and holidays
• Retirement plan options (401k or similar) with employer matching
• Life insurance
• Disability insurance (short-term and long-term)
• Employee Assistance Program (EAP)
• Tuition reimbursement or assistance for continuing education
• Wellness programs and resources
• Employee discounts on various products and services
• Flexible spending accounts (FSAs) or health savings accounts (HSAs)

WVU Medicine Culture

WVU Medicine is committed to providing exceptional patient care and fostering a supportive and collaborative work environment. The organization values teamwork, integrity, and a commitment to excellence. Employees are encouraged to contribute their ideas and participate in continuous improvement initiatives. WVU Medicine also emphasizes diversity and inclusion, creating a workplace where everyone feels valued and respected. The organization is deeply rooted in the community and actively involved in various charitable and outreach programs.

How to Apply

To apply for the Legal Assistant - Collections position at WVU Medicine, please click the "Apply" button located at the top of this page and complete the application in full. Be sure to highlight your relevant experience, skills, and qualifications in your resume and cover letter. If you have any questions about the application process, please contact the WVU Medicine Human Resources department.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a High School diploma or equivalent.

2. What are the preferred qualifications for this position?

   Preferred qualifications include an Associate's degree in business/office management, secretarial sciences, or a related legal field, and one year of experience in collections or in a law firm.

3. What is the Fair Debt Collection Practices Act (FDCPA)?

   The FDCPA is a federal law that protects consumers from abusive, deceptive, and unfair debt collection practices.

4. What kind of training will I receive?

   WVU Medicine provides on-the-job training and ongoing professional development opportunities to ensure employees have the skills and knowledge necessary to succeed in their roles.

5. What is the work environment like?

   WVU Medicine fosters a collaborative and supportive work environment where employees are encouraged to work together to provide exceptional patient care.

6. What are the opportunities for advancement?

   WVU Medicine offers various career advancement opportunities within the organization, depending on your skills, experience, and education.

7. How does WVU Medicine support employee well-being?

   WVU Medicine offers a range of wellness programs and resources to support employee physical and mental health.

8. Is there a uniform or dress code?

   WVU Medicine has a professional dress code that employees are expected to adhere to.

9. What is the interview process like?

   The interview process typically includes a phone screening followed by one or more in-person interviews with the hiring manager and other team members.

10. How soon will I hear back after applying?

    The time it takes to hear back after applying can vary, but WVU Medicine strives to review applications and contact qualified candidates in a timely manner.

Additional Information

WVU Medicine is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination. We encourage all qualified individuals to apply. If you require accommodation during the application process, please contact the Human Resources department.