## Office Supervisor - Spring Mills, WVU Medicine ### Role Overview The Office Supervisor at WVU Medicine's Berkeley Medical Center in Spring Mills, West Virginia, is a crucial role responsible for the administrative and operational support of designated ambulatory clinics. This position involves the day-to-day coordination, management, and supervision of the medical practice, its supporting staff, and facilities. The Office Supervisor ensures the smooth functioning of the clinic, providing leadership, guidance, and support to the team while maintaining a focus on patient care and operational efficiency. ### Day in the Life A typical day for an Office Supervisor at WVU Medicine involves a diverse range of responsibilities. The day starts with overseeing the medical office staff, ensuring everyone is prepared for the day's tasks. This includes managing schedules, addressing any immediate concerns, and ensuring adequate clinic coverage. The Supervisor also serves as the primary contact for the VP, Director, or Administrator, providing updates on clinic operations and addressing any issues that may arise. Throughout the day, the Office Supervisor handles patient concerns and praises, addressing billing inquiries and ensuring a positive patient experience. They monitor and approve employee timekeeping via Kronos, ensuring accurate payroll and adherence to the budget. Additionally, they identify and provide development opportunities for office staff, fostering a culture of continuous improvement. The Supervisor also plays a key role in maintaining the clinic's physical environment, monitoring supply levels, maintaining equipment, and overseeing building maintenance and repairs. They work closely with the Quality & Safety Manager to incorporate the highest quality measures and participate in patient safety initiatives. Furthermore, they lead RCA (Root Cause Analysis) and PI (Performance Improvement) projects to identify and address areas for improvement. The Office Supervisor actively participates in department meetings, contributes to staff selection, and manages the corrective action process for direct reports. They provide regular feedback to staff, including coaching sessions and performance appraisals. Serving as an EPIC super-user, they assist with system-related issues and contribute to the development and implementation of protocols and SOPs. ### Why Spring Mills, West Virginia? Spring Mills, West Virginia, offers a unique blend of small-town charm and access to larger city amenities. Located in the Eastern Panhandle, it provides a serene environment with beautiful landscapes and a close-knit community. Working in Spring Mills allows you to enjoy a balanced lifestyle, with affordable housing, excellent schools, and a variety of outdoor recreational activities. The area is known for its historical significance, scenic beauty, and friendly atmosphere. Living and working in Spring Mills means becoming part of a community that values collaboration, support, and a strong sense of belonging. Additionally, its proximity to larger cities like Martinsburg and Winchester provides access to a broader range of cultural and entertainment options. ### Career Path The Office Supervisor position at WVU Medicine offers a clear path for career advancement. With experience and proven performance, individuals can advance to roles such as Clinic Manager, Practice Administrator, or even higher-level management positions within the WVU Medicine healthcare system. WVU Medicine is committed to promoting from within, providing employees with opportunities for growth and development. WVU Medicine also offers a range of training programs and leadership development initiatives to help employees enhance their skills and advance their careers. By taking advantage of these opportunities, Office Supervisors can continue to grow and excel within the organization. ### Salary & Benefits WVU Medicine offers a competitive salary and benefits package for the Office Supervisor position. The estimated salary range for this role in Spring Mills, West Virginia, is between $45,000 and $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, WVU Medicine provides a comprehensive benefits package that includes: - Comprehensive health insurance (medical, dental, vision) - Prescription drug coverage - Flexible spending accounts (FSA) and health savings accounts (HSA) - Life insurance and accidental death & dismemberment (AD&D) insurance - Short-term and long-term disability insurance - Paid time off (PTO) for vacation, sick leave, and holidays - Retirement plan with employer matching contributions - Employee assistance program (EAP) for confidential counseling and support - Wellness programs and resources to promote employee health - Tuition reimbursement for continuing education and professional development - Employee discounts on various products and services - On-site childcare facilities (if available) - Commuter benefits (e.g., transportation subsidies, parking assistance) - Professional development opportunities (conferences, workshops, training programs) - Employee recognition programs to reward outstanding performance - A supportive and collaborative work environment - Access to cutting-edge technology and equipment - The opportunity to make a positive impact on the lives of patients and the community ### WVU Medicine Culture WVU Medicine is known for its patient-centered culture, commitment to quality, and dedication to its employees. The organization fosters a collaborative and supportive work environment where employees are encouraged to contribute their ideas and talents. WVU Medicine values diversity and inclusion, creating a welcoming and respectful workplace for all. The organization is also committed to giving back to the community, supporting local initiatives and providing healthcare services to underserved populations. Working at WVU Medicine means being part of a team that is making a positive difference in the lives of others. ### How to Apply To apply for the Office Supervisor position at WVU Medicine, please visit the WVU Medicine Careers website and search for the job opening in Spring Mills, West Virginia. Click the Apply button located on the job posting and complete the online application. Be sure to include your resume, cover letter, and any other relevant documents. ### Frequently Asked Questions (FAQ) **1. What are the minimum qualifications for the Office Supervisor position?** The minimum qualifications include a High School Diploma or GED, three years of medical office experience, and three years of customer service experience. **2. What are the preferred qualifications for the Office Supervisor position?** Preferred qualifications include an Associate's degree, Medical Assistant Certification, and one year of supervisory experience. **3. What are the key responsibilities of the Office Supervisor?** The key responsibilities include supervising medical office staff, addressing patient concerns, managing schedules, and maintaining supplies and equipment. **4. What is the salary range for the Office Supervisor position?** The estimated salary range is between $45,000 and $65,000 per year, depending on experience and qualifications. **5. What benefits does WVU Medicine offer to employees?** WVU Medicine offers a comprehensive benefits package that includes health insurance, paid time off, retirement plans, and tuition reimbursement. **6. What is the work environment like at WVU Medicine?** WVU Medicine fosters a collaborative and supportive work environment with a focus on patient care and employee development. **7. What opportunities are there for career advancement at WVU Medicine?** WVU Medicine offers numerous opportunities for career advancement, including promotions to Clinic Manager, Practice Administrator, and higher-level management positions. **8. How does WVU Medicine support employee development?** WVU Medicine supports employee development through training programs, leadership development initiatives, and tuition reimbursement. **9. What is the culture like in Spring Mills, West Virginia?** Spring Mills offers a small-town charm with a close-knit community, affordable housing, and access to outdoor recreational activities. **10. How can I apply for the Office Supervisor position at WVU Medicine?** To apply, visit the WVU Medicine Careers website, search for the job opening in Spring Mills, West Virginia, and complete the online application. This detailed long-form content is designed to be informative, engaging, and optimized for search engines, providing potential candidates with a comprehensive overview of the Office Supervisor position at WVU Medicine in Spring Mills, West Virginia.