Patient Access Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Patient Access Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Patient Access Specialist at WVU Medicine: Your Gateway to a Rewarding Career
Are you a people-person with a knack for organization and a desire to make a difference in the healthcare field? If so, a career as a Patient Access Specialist at WVU Medicine might be the perfect fit for you. This vital role serves as the first point of contact for patients, ensuring a smooth and efficient experience from the moment they walk through our doors.
Role Overview
As a Patient Access Specialist, you'll be the welcoming face of WVU Medicine. You'll greet patients, gather essential information, manage registration processes, and provide exceptional customer service. Your accuracy and efficiency in handling patient data, insurance details, and payment collections will directly contribute to the overall success of our healthcare operations. You'll also be responsible for ensuring patients understand their financial obligations and directing them to financial assistance resources when needed.
A Day in the Life of a Patient Access Specialist
Your day will be dynamic and varied, filled with opportunities to interact with patients and support your colleagues. Here's a glimpse into what you can expect:
- Patient Interaction: Greet patients with a warm and welcoming attitude, providing assistance and answering their questions.
- Registration: Collect and verify patient demographics, insurance information, and medical history. Ensure accuracy and completeness of data entry into the system.
- Insurance Verification: Verify insurance coverage, obtain pre-certifications and authorizations, and explain insurance benefits to patients.
- Payment Collection: Collect co-payments, deductibles, and other patient payments. Issue receipts and reconcile daily transactions.
- Paperwork Management: Prepare and present consent forms, privacy notices, and other necessary documents for patient signatures. Obtain electronic signatures and maintain records.
- Referrals: Direct patients to financial counseling services, specialty clinics, or other departments as needed.
- Communication: Communicate effectively with patients, families, and healthcare professionals to ensure seamless coordination of care.
- Problem-Solving: Address patient concerns, resolve registration issues, and find solutions to ensure patient satisfaction.
Why Ruby Memorial Hospital in Morgantown, West Virginia?
Ruby Memorial Hospital, located in Morgantown, West Virginia, is the flagship hospital of WVU Medicine. It's a Level I Trauma Center and a leading academic medical center, offering a wide range of specialized services. Morgantown is a vibrant college town with a thriving arts and culture scene, affordable cost of living, and access to outdoor recreational activities. Working at Ruby Memorial Hospital means:
- Being part of a renowned healthcare system committed to providing exceptional patient care.
- Working in a collaborative and supportive environment with experienced healthcare professionals.
- Having access to cutting-edge technology and advanced medical treatments.
- Living in a community with a strong sense of community and a high quality of life.
- Enjoying access to WVU sporting events, cultural activities, and a lively downtown area.
Career Path for Patient Access Specialists
WVU Medicine is committed to employee growth and development. As a Patient Access Specialist, you'll have opportunities to advance your career through training programs, mentorships, and internal promotions. Potential career paths include:
- Senior Patient Access Specialist: Take on leadership responsibilities, mentor new employees, and assist with complex registration issues.
- Patient Access Supervisor: Oversee the daily operations of a patient access team, ensuring efficient workflow and excellent customer service.
- Revenue Cycle Specialist: Focus on billing and coding processes, ensuring accurate and timely claims submission.
- Healthcare Administration: Pursue advanced education and move into administrative roles, such as department manager or director.
Salary and Benefits
The salary for a Patient Access Specialist at WVU Medicine is competitive and commensurate with experience and qualifications. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision coverage.
- Paid Time Off: Vacation, sick leave, and holidays.
- Retirement Plan: 401(k) with employer matching contributions.
- Life Insurance: Basic and supplemental life insurance options.
- Disability Insurance: Short-term and long-term disability coverage.
- Tuition Reimbursement: Assistance with continuing education expenses.
- Employee Assistance Program: Confidential counseling and support services.
- Employee Discounts: Discounts on WVU Medicine services and other local businesses.
WVU Medicine Culture
WVU Medicine is more than just a healthcare system; it's a community of dedicated professionals who are passionate about providing exceptional patient care. Our values include:
- Patient-Centered Care: Putting the needs of our patients first in everything we do.
- Integrity: Maintaining the highest ethical standards in all our interactions.
- Teamwork: Collaborating and supporting each other to achieve common goals.
- Innovation: Embracing new ideas and technologies to improve patient care.
- Excellence: Striving for the highest levels of quality and performance.
How to Apply
To apply for the Patient Access Specialist position at WVU Medicine, please click the "Apply" button at the top of this page. You will be directed to our online application portal, where you can submit your resume and cover letter. Please ensure that your application is complete and accurate.
Frequently Asked Questions (FAQ)
- What are the minimum qualifications for this position?
A High School diploma or equivalent is required.
- Is prior experience required?
Experience in a medical office setting is preferred.
- What skills are important for this role?
Strong customer service, communication, and data entry skills are essential.
- What is the work environment like?
WVU Medicine offers a supportive and collaborative work environment.
- Are there opportunities for advancement?
Yes, WVU Medicine is committed to employee growth and development.
- What benefits are offered?
A comprehensive benefits package is offered, including health insurance, paid time off, and retirement plan.
- What is the dress code?
Business casual attire is typically required.
- What is the hiring process like?
The hiring process typically includes an application review, interview, and background check.
- Who do I contact if I have questions about the application process?
You can contact the WVU Medicine Human Resources department for assistance.
- Does WVU Medicine offer training for this position?
Yes, comprehensive training is provided to ensure you are successful in your role.
We encourage you to apply for the Patient Access Specialist position if you are a motivated and compassionate individual who is passionate about providing exceptional patient care. Join our team at WVU Medicine and make a difference in the lives of others!
Locations
- Morgantown, West Virginia, United States
Salary
33,000 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient registrationintermediate
- Insurance verificationintermediate
- Demographic data entryintermediate
- Billing systemsintermediate
- Customer serviceintermediate
- Communication (written and verbal)intermediate
- Electronic signature captureintermediate
- Payment collectionintermediate
- Cash handlingintermediate
- Appointment schedulingintermediate
- Pre-certificationintermediate
- Authorizationintermediate
- Managed careintermediate
- HIPAA complianceintermediate
- Financial counseling referralintermediate
- ERSD screeningintermediate
- Veterans Administration eligibility screeningintermediate
- Black Lung SSI screeningintermediate
- Workers Compensation screeningintermediate
- MSPQ (Medicare Secondary Payer Questionnaire)intermediate
- Auto accident liability coverageintermediate
- Data entry accuracyintermediate
- Multi-taskingintermediate
- Problem-solvingintermediate
- Teamworkintermediate
- Telephone etiquetteintermediate
- Medical terminologyintermediate
- Insurance claim processingintermediate
Required Qualifications
- High School diploma or equivalent required (experience)
- Associate degree in a related medical field (medical assisting or medical office administration) preferred (experience)
- Experience in a medical office setting preferred (experience)
- Knowledge of medical terminology (experience)
- Understanding of insurance verification processes (experience)
- Familiarity with billing systems (experience)
- Strong communication skills (experience)
- Excellent customer service skills (experience)
- Ability to handle sensitive patient information with confidentiality (experience)
- Proficiency in data entry (experience)
- Ability to work independently and as part of a team (experience)
- Knowledge of HIPAA regulations (experience)
Responsibilities
- Greet and receive patients into the healthcare facility in a courteous and professional manner
- Accurately collect and enter patient demographic, billing, and insurance information into the registration/billing systems
- Verify insurance coverage and obtain necessary pre-certifications and authorizations
- Prepare and present WVU Medicine standard consent forms, notice of privacy practices, and other required paperwork to patients/families/legal guardians for signatures
- Obtain electronic signatures for consent to treat and patient financial obligations
- Collect deposits, co-payments, deductibles, and patient liability payments when applicable, provide receipts, and document payments accurately in the registration/billing systems
- Direct patients needing financial assistance to speak with a Financial Counselor
- Prepare armbands for patient identification
- Balance daily receipts and cash drawer for patient payments as needed
- Follow up on accounts as indicated by system flags, such as courtesy dismissal, comments, or red stickers
- Initiate auto accident liability coverage by identifying patients involved in auto accidents and obtaining pertinent information, documenting it in the registration/billing systems
- Initiate ESRD (End Stage Renal Disease) screening by identifying ESRD patients and obtaining all pertinent information regarding SSI coverage, documenting it in the registration/billing systems
- Initiate Veterans Administration eligibility screening by identifying VA eligible patients and coordinating admission/treatment with the VA, documenting it in the registration/billing systems
- Initiate Black Lung SSI screening by identifying patients covered under Black Lung and documenting it in the registration/billing systems
- Initiate Workers Compensation screening by accurately identifying patients seeking treatment for work-related injuries, assisting in completion of appropriate paperwork, and documenting it in the registration/billing systems
- Initiate MSPQ (Medicare Secondary Payer Questionnaire) by obtaining all required information and documenting it in the registration/billing system
- Communicate effectively with other hospital departments using the scheduling system as appropriate
- Maintain confidentiality of patient information in accordance with HIPAA regulations
- Provide excellent customer service by addressing patient inquiries and concerns in a timely and professional manner
- Ensure compliance with all WVU Medicine policies and procedures
- Scan insurance cards and photo identification into the system
- Assist with other related duties as assigned
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Prescription drug coverage
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement plan with employer matching contributions
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement for continuing education
- general: Professional development opportunities
- general: Employee discounts on WVU Medicine services
- general: Wellness programs
- general: Flexible spending accounts (FSA) for healthcare and dependent care
- general: Health savings account (HSA) options
- general: Employee referral program
- general: On-site parking or transportation assistance
- general: Career advancement opportunities within WVU Medicine
- general: Supportive work environment
- general: Opportunities to participate in community outreach programs
- general: Access to state-of-the-art medical facilities and technology
- general: Competitive salary and compensation packages
- general: Recognition programs for outstanding performance
- general: Employee recognition events
- general: Opportunities to contribute to a leading academic medical center
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs
Patient Access Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
WVU Medicine
Patient Access Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now!
Job Description
Patient Access Specialist at WVU Medicine: Your Gateway to a Rewarding Career
Are you a people-person with a knack for organization and a desire to make a difference in the healthcare field? If so, a career as a Patient Access Specialist at WVU Medicine might be the perfect fit for you. This vital role serves as the first point of contact for patients, ensuring a smooth and efficient experience from the moment they walk through our doors.
Role Overview
As a Patient Access Specialist, you'll be the welcoming face of WVU Medicine. You'll greet patients, gather essential information, manage registration processes, and provide exceptional customer service. Your accuracy and efficiency in handling patient data, insurance details, and payment collections will directly contribute to the overall success of our healthcare operations. You'll also be responsible for ensuring patients understand their financial obligations and directing them to financial assistance resources when needed.
A Day in the Life of a Patient Access Specialist
Your day will be dynamic and varied, filled with opportunities to interact with patients and support your colleagues. Here's a glimpse into what you can expect:
- Patient Interaction: Greet patients with a warm and welcoming attitude, providing assistance and answering their questions.
- Registration: Collect and verify patient demographics, insurance information, and medical history. Ensure accuracy and completeness of data entry into the system.
- Insurance Verification: Verify insurance coverage, obtain pre-certifications and authorizations, and explain insurance benefits to patients.
- Payment Collection: Collect co-payments, deductibles, and other patient payments. Issue receipts and reconcile daily transactions.
- Paperwork Management: Prepare and present consent forms, privacy notices, and other necessary documents for patient signatures. Obtain electronic signatures and maintain records.
- Referrals: Direct patients to financial counseling services, specialty clinics, or other departments as needed.
- Communication: Communicate effectively with patients, families, and healthcare professionals to ensure seamless coordination of care.
- Problem-Solving: Address patient concerns, resolve registration issues, and find solutions to ensure patient satisfaction.
Why Ruby Memorial Hospital in Morgantown, West Virginia?
Ruby Memorial Hospital, located in Morgantown, West Virginia, is the flagship hospital of WVU Medicine. It's a Level I Trauma Center and a leading academic medical center, offering a wide range of specialized services. Morgantown is a vibrant college town with a thriving arts and culture scene, affordable cost of living, and access to outdoor recreational activities. Working at Ruby Memorial Hospital means:
- Being part of a renowned healthcare system committed to providing exceptional patient care.
- Working in a collaborative and supportive environment with experienced healthcare professionals.
- Having access to cutting-edge technology and advanced medical treatments.
- Living in a community with a strong sense of community and a high quality of life.
- Enjoying access to WVU sporting events, cultural activities, and a lively downtown area.
Career Path for Patient Access Specialists
WVU Medicine is committed to employee growth and development. As a Patient Access Specialist, you'll have opportunities to advance your career through training programs, mentorships, and internal promotions. Potential career paths include:
- Senior Patient Access Specialist: Take on leadership responsibilities, mentor new employees, and assist with complex registration issues.
- Patient Access Supervisor: Oversee the daily operations of a patient access team, ensuring efficient workflow and excellent customer service.
- Revenue Cycle Specialist: Focus on billing and coding processes, ensuring accurate and timely claims submission.
- Healthcare Administration: Pursue advanced education and move into administrative roles, such as department manager or director.
Salary and Benefits
The salary for a Patient Access Specialist at WVU Medicine is competitive and commensurate with experience and qualifications. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision coverage.
- Paid Time Off: Vacation, sick leave, and holidays.
- Retirement Plan: 401(k) with employer matching contributions.
- Life Insurance: Basic and supplemental life insurance options.
- Disability Insurance: Short-term and long-term disability coverage.
- Tuition Reimbursement: Assistance with continuing education expenses.
- Employee Assistance Program: Confidential counseling and support services.
- Employee Discounts: Discounts on WVU Medicine services and other local businesses.
WVU Medicine Culture
WVU Medicine is more than just a healthcare system; it's a community of dedicated professionals who are passionate about providing exceptional patient care. Our values include:
- Patient-Centered Care: Putting the needs of our patients first in everything we do.
- Integrity: Maintaining the highest ethical standards in all our interactions.
- Teamwork: Collaborating and supporting each other to achieve common goals.
- Innovation: Embracing new ideas and technologies to improve patient care.
- Excellence: Striving for the highest levels of quality and performance.
How to Apply
To apply for the Patient Access Specialist position at WVU Medicine, please click the "Apply" button at the top of this page. You will be directed to our online application portal, where you can submit your resume and cover letter. Please ensure that your application is complete and accurate.
Frequently Asked Questions (FAQ)
- What are the minimum qualifications for this position?
A High School diploma or equivalent is required.
- Is prior experience required?
Experience in a medical office setting is preferred.
- What skills are important for this role?
Strong customer service, communication, and data entry skills are essential.
- What is the work environment like?
WVU Medicine offers a supportive and collaborative work environment.
- Are there opportunities for advancement?
Yes, WVU Medicine is committed to employee growth and development.
- What benefits are offered?
A comprehensive benefits package is offered, including health insurance, paid time off, and retirement plan.
- What is the dress code?
Business casual attire is typically required.
- What is the hiring process like?
The hiring process typically includes an application review, interview, and background check.
- Who do I contact if I have questions about the application process?
You can contact the WVU Medicine Human Resources department for assistance.
- Does WVU Medicine offer training for this position?
Yes, comprehensive training is provided to ensure you are successful in your role.
We encourage you to apply for the Patient Access Specialist position if you are a motivated and compassionate individual who is passionate about providing exceptional patient care. Join our team at WVU Medicine and make a difference in the lives of others!
Locations
- Morgantown, West Virginia, United States
Salary
33,000 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient registrationintermediate
- Insurance verificationintermediate
- Demographic data entryintermediate
- Billing systemsintermediate
- Customer serviceintermediate
- Communication (written and verbal)intermediate
- Electronic signature captureintermediate
- Payment collectionintermediate
- Cash handlingintermediate
- Appointment schedulingintermediate
- Pre-certificationintermediate
- Authorizationintermediate
- Managed careintermediate
- HIPAA complianceintermediate
- Financial counseling referralintermediate
- ERSD screeningintermediate
- Veterans Administration eligibility screeningintermediate
- Black Lung SSI screeningintermediate
- Workers Compensation screeningintermediate
- MSPQ (Medicare Secondary Payer Questionnaire)intermediate
- Auto accident liability coverageintermediate
- Data entry accuracyintermediate
- Multi-taskingintermediate
- Problem-solvingintermediate
- Teamworkintermediate
- Telephone etiquetteintermediate
- Medical terminologyintermediate
- Insurance claim processingintermediate
Required Qualifications
- High School diploma or equivalent required (experience)
- Associate degree in a related medical field (medical assisting or medical office administration) preferred (experience)
- Experience in a medical office setting preferred (experience)
- Knowledge of medical terminology (experience)
- Understanding of insurance verification processes (experience)
- Familiarity with billing systems (experience)
- Strong communication skills (experience)
- Excellent customer service skills (experience)
- Ability to handle sensitive patient information with confidentiality (experience)
- Proficiency in data entry (experience)
- Ability to work independently and as part of a team (experience)
- Knowledge of HIPAA regulations (experience)
Responsibilities
- Greet and receive patients into the healthcare facility in a courteous and professional manner
- Accurately collect and enter patient demographic, billing, and insurance information into the registration/billing systems
- Verify insurance coverage and obtain necessary pre-certifications and authorizations
- Prepare and present WVU Medicine standard consent forms, notice of privacy practices, and other required paperwork to patients/families/legal guardians for signatures
- Obtain electronic signatures for consent to treat and patient financial obligations
- Collect deposits, co-payments, deductibles, and patient liability payments when applicable, provide receipts, and document payments accurately in the registration/billing systems
- Direct patients needing financial assistance to speak with a Financial Counselor
- Prepare armbands for patient identification
- Balance daily receipts and cash drawer for patient payments as needed
- Follow up on accounts as indicated by system flags, such as courtesy dismissal, comments, or red stickers
- Initiate auto accident liability coverage by identifying patients involved in auto accidents and obtaining pertinent information, documenting it in the registration/billing systems
- Initiate ESRD (End Stage Renal Disease) screening by identifying ESRD patients and obtaining all pertinent information regarding SSI coverage, documenting it in the registration/billing systems
- Initiate Veterans Administration eligibility screening by identifying VA eligible patients and coordinating admission/treatment with the VA, documenting it in the registration/billing systems
- Initiate Black Lung SSI screening by identifying patients covered under Black Lung and documenting it in the registration/billing systems
- Initiate Workers Compensation screening by accurately identifying patients seeking treatment for work-related injuries, assisting in completion of appropriate paperwork, and documenting it in the registration/billing systems
- Initiate MSPQ (Medicare Secondary Payer Questionnaire) by obtaining all required information and documenting it in the registration/billing system
- Communicate effectively with other hospital departments using the scheduling system as appropriate
- Maintain confidentiality of patient information in accordance with HIPAA regulations
- Provide excellent customer service by addressing patient inquiries and concerns in a timely and professional manner
- Ensure compliance with all WVU Medicine policies and procedures
- Scan insurance cards and photo identification into the system
- Assist with other related duties as assigned
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Prescription drug coverage
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement plan with employer matching contributions
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement for continuing education
- general: Professional development opportunities
- general: Employee discounts on WVU Medicine services
- general: Wellness programs
- general: Flexible spending accounts (FSA) for healthcare and dependent care
- general: Health savings account (HSA) options
- general: Employee referral program
- general: On-site parking or transportation assistance
- general: Career advancement opportunities within WVU Medicine
- general: Supportive work environment
- general: Opportunities to participate in community outreach programs
- general: Access to state-of-the-art medical facilities and technology
- general: Competitive salary and compensation packages
- general: Recognition programs for outstanding performance
- general: Employee recognition events
- general: Opportunities to contribute to a leading academic medical center
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Specialist Careers at WVU Medicine - Morgantown, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs